When we arrived, we were happy to learn that our room was “upgraded” because there was an issue with our original room! However, that room had no heat or hot water and the telephone didn’t work! When walking down to the front desk to ask for additional blankets because the room had no heat we were informed there were no blankets available. Not once did she ask about the room not having heat or offer any suggestions. After one short shower, there was no hot water, and around 1130pm, there were children screaming in the hall ways in what sounded like fear of the adults they were with, and the adults fighting in the hallway. Without a working telephone in our room, we were unable to call the front desk about the situation and were a bit disturbed by the situation unfolding outside our room. When checking out in the morning, there was no one at the front desk to discuss our concerns with. Will never stay there again. Would have been better to sleep in the car, at least there would have been heat!!