2/10 Terrible
Ayman
30 Jul 2025
Disliked: Cleanliness, property conditions & facilities
I had a deeply frustrating and dishonest experience with this hotel.
Before my trip, I contacted them to arrange an airport pickup. Instead of helping, they told me to cancel my Expedia booking because they “don’t accept online payments.” They insisted I cancel and pay them directly — a tactic clearly intended to cheat the Expedia system. They lure customers in with low prices online, then pressure you to cancel at the last minute, when it’s difficult to find an alternative. This way, they avoid paying Expedia any commission and charge you a higher price directly — you lose all platform discounts, protections, and benefits.
I refused to cancel until I arrived and saw the shocking reality: the hotel was poorly located, unclean, and nothing like the listing. They gave my family and me a filthy room completely different from what I booked. Again, they told me to cancel and promised a refund. I asked Expedia to cancel, but the hotel then demanded I pay 80 euros for one night — which was outrageous for the condition of the room.
After paying, I left immediately and booked a better hotel. But Grace Hotel never approved the refund. They took my money and failed to deliver any of the agreed services.
To make things worse, Expedia couldn’t help either — they didn’t even have a working contact number for the hotel, only a personal WhatsApp number.
This hotel is running a scam. If I could give less than zero stars, I would.
Ayman
Stayed 17 nights in Jul 2025