Arcade Hotels in Kaanapali

We really like this resort so we returned for a second stay. You can walk directly onto the beach from the property and there is a large pool with plenty of lounge chairs. The pool is heated. There’s also a bar and take out restaurant next to the pool. The staff is very friendly and the rooms are clean and come stocked with towels and good toiletries. We received a complimentary breakfast everyday with our package and it was better than most buffet breakfasts with lots of choices. We had a Mountain View this time around, which is preferable to me since we visit the beach daily anyway. The Mountain View is always spectacular. My main observation: the last trip, we had a king room with a partial ocean view and everything seemed new or was kept up well. It was large and large lush. The bathroom was huge. We loved it. This time, we had a queen room and the wood furniture in this particular room was older and dinged up quite a bit. The couch and chairs were in good condition but it was definitely more shabby than our last visit. I’m not sure if it’s a King v. Queen room thing but I believe it to be easily remedied. The bathroom was still lush w a sunken tub and separate shower. Lovely. We’ll definitely stay again.

Won’t stay here again.

I booked an Ocean View room at Royal Lahaina Resort, but the room we received only had a partial side-view of the ocean from the right side of the building. In my opinion, this should not be advertised or sold as a true ocean view room. When someone books ocean view, they expect the ocean to be clearly visible from the room, not only from an angle. Unfortunately, the overall experience was very disappointing, especially because we informed the hotel in advance that we were celebrating our honeymoon. The hotel acknowledged our email and said they would do their best to make our stay memorable. However, when we arrived, there was absolutely nothing special in the room, and the view immediately killed the excitement for both me and my wife. It truly felt like the wrong decision to book this property for such an important occasion. The room itself did not feel modern or luxurious. Amenities were very basic, and the coffee machine in the room was filthy, which was unacceptable for a resort that presents itself as a 4-star property. The service also did not meet expectations. Several staff members at the front desk and around the resort came across as rude and unwelcoming. A resort at this level should train staff properly on how to speak to guests with respect and hospitality. Based on my experience, this does not feel like a true 4-star resort. It feels heavily marketed online, but the actual guest experience did not match the expectations created during booking.