Pan Pacific Hotels & Resorts - accommodation in Kabukicho

The rooms were clean and mostly ALL (unfortunately, we encountered one female front desk agent who was "not so helpful" when getting info on the lobby wifi password. we'll keep her unnamed) the staff are friendly. We especially like to recognize "Loc" and MITSUI (front desk agents), who were extra helpful and courteous throughout our stay. They went the extra mile to assist in our simple needs. We travel often and these employees were exceptional. MITSUI graciously helped us to communicate in Japanese with our pocket Wifi vendor to rectify a Wifi issue which was super helpful and Loc was eager to offer any information we needed of the area and hotel, along with other assistance. The room cleaning staff were also very pleasant to see in the morning, always offering a pleasant comment. Rooms were clean, property in general clean, and located 3minutes from the Higashi Shinjuku Station. The staff is the highlight of the hotel, and the hotel is managed well in accommodations for the guests, such as vending machines, a variety of extra amenities accessible at a station near the front desk. Overall. the Granbell Hotel is a very nice place to stay. We look forward to staying there again.

Room was great a bit small, but it was expected, staff was really nice an accommodating. Loved the location close to the station just a few min walk.

Aria whom manages the breakfast buffet was amazing. Special thanks to him for making the stay great.