ALH Group - accommodation in Karragarra Island

The room was large, room was clean and a really comfy bed

Very family friendly and villa was clean

The hotel is well located with a nice view on the marina. The stay was very pleasant apart from the check in. First of all, my partner called the hotel a day before to inquire about breakfast, asking if it is including or extra and the person on the phone was very rude and said they couldn't provide this information over the phone, before actually answering! Then, when we arrived at the hotel, we were given a room number and the code to this room. We entered and started walking around the room, only to realise there were clothes and other items, so there was already someone occupying the room.... that's a pretty strong breach of privacy for this person! The booking system should be updated.... Then we were given another room on another floor and when we came in, we realised the bathroom hadn't been cleaned! The cleaner who came to clean the bathroom was lovely and even though it wasn't her fault that the bathroom hadn't been cleaned in the first place, she worked as quickly as possible so we could use the bathroom. Overall good but could be much nicer with a better organisation.