ALH Group - accommodation in Kensington Park

Clean and spacious rooms, Excellent Customer service. Good value for money. Overall a fabulous stay! Thank you Jane for a warm welcome.

I walked in and there is no reception desk, just computer screens mounted facing you where you check yourself in. A staff member did arrive to help me log in etc. The latest fashion in decorating rooms seemed to have been used here.... subdued lighting ( actually quite dim even with all the lamps on), concrete walls instead of plaster walls, covered by a curtain. You pull the curtain back expecting a window and it's just a concrete wall. Someone had set the clock on the TV screen to turn it on at full volume at 11.30pm which scared me and woke me up. Took a while to register what was happening. The screen also welcomed the previous tenant to my room which eventually updated I think the next morning. The Shower was good, bathroom amenities also good. Bed comfortable. No butler's stand to perch the suitcase on, so used the couch. Room temp set at 23 degrees which I turned down and eventually off as it was too hot to sleep in. The main benefit was proximity to checking in at the airport, the entrance to departures was next to the front door externally. The staff at breakfast were standing chatting so I asked them to refill the scrambled egg dish so I could have some. I then went back to them again and asked them to put a spoon in the yoghurt bowl as there was none. Would be a good idea if they checked all dishes for cutlery when they came on duty.

Very friendly staff Clean rooms only the spa was not heated disappointed