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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property
Suburban hotel with free breakfast and fitness centre

Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Check-in/check-out kiosk
Point of interest
Room amenity
Suite, 1 King Bed, Jetted Tub
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
The current price is NZ$184
includes taxes & fees
19 May - 20 May

Explore the area

Map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • St Jacobs Farmers Market
    ‪6 min walk‬
  • University of Waterloo
    ‪6 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub

Standard Room, 2 Queen Beds, Accessible Bathtub | Bathroom

Standard Room, 2 Queen Beds, Accessible Bathtub

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Bathroom

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Standard Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Standard Room, 1 King Bed, Accessible Bathtub

Standard Room, 1 King Bed, Accessible Bathtub

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Township of Woolwich

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG puts you in the heart of Township of Woolwich, within steps of St. Jacobs Market District Visitor Information Centre and St. Jacobs Outlets. Highlights at this hotel include free buffet breakfast, an indoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Other amenities include a snack bar/deli, coffee/tea in a common area and laundry facilities. There's also the convenience of RV/bus/truck parking. .Attractions within a 10-minute drive of this Township of Woolwich hotel include St Jacobs Farmers Market and University of Waterloo.

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk - 0.2 km
  • St Jacobs Farmers Market - 6 min walk - 0.6 km
  • Conestoga Mall - 5 min drive - 3.4 km
  • University of Waterloo - 6 min drive - 4.1 km
  • Wilfrid Laurier University - 7 min drive - 5.0 km

Getting around

  • Kitchener Station - 14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 24 min drive

Restaurants

  • ‪The Fritter Co - ‬5 min walk
  • ‪McDonald's - ‬4 min drive
  • ‪Tim Hortons - ‬4 min drive
  • ‪Subway - ‬4 min drive
  • ‪Tim Hortons - ‬20 min walk

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Suburban hotel with free breakfast and fitness centre
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 1200 square feet (111 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG. Self parking is free.

This Township of Woolwich hotel is smoke free.

  • 1 building
  • 103 guestrooms or units
  • 6 levels
  • 1200 sq ft of conference space
  • 111 sq. m of conference space
  • Built in 2013
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Lift
  • No smoking on site
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers 103 accommodations with laptop-compatible safes and free newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, Filipino, French, German, Hindi, Indonesian, Italian, Spanish, Ukranian

Similar properties

Exterior

Staybridge Suites Waterloo - St. Jacobs Area by IHG

  • Pool
  • Breakfast included
  • Pet-friendly
  • Kids pool
4.4 out of 5, Excellent, 649 reviews
The price is NZ$216
includes taxes & fees
18 May - 19 May
Staybridge Suites Waterloo - St. Jacobs Area by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 6 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

As of 10 May 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG on 19 May 2025 start from NZ$184.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Yep, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG has a free self car park.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have a pool?

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG has an indoor pool. The pool is open 6 AM to 10 PM.

Is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG is a hit with families.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG serve breakfast?

Yeah, visitors quite like the free buffet breakfast here! It's the ideal spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

No, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

No, only service animals are allowed.

Is there a golf course on site at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

There isn't one on site, but Max's Golf Centre is a short 13-minute walk away.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 583 out of 1141 reviews
Rating 8 - Good. 332 out of 1141 reviews
Rating 6 - Okay. 132 out of 1141 reviews
Rating 4 - Poor. 51 out of 1141 reviews
Rating 2 - Terrible. 43 out of 1141 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Gary

It is under construction
Stayed 3 nights in Feb 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
highly recommend
Stayed 1 night in Feb 2025

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Stayed 1 night in Jan 2025

10/10 Excellent

Andrew

Stayed 1 night in Feb 2025

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service, room comfort

Nice hotel, great for families

The hotel was nice we have stayed there in the past really love the pool for my grandkids unfortunately the pool was closed for majority of are stay which was the reason we picked that hotel. The hotel is also under renovation. But we will return I will just call before booking to make sure the pool will be open.
Stayed 2 nights in Jan 2025

2/10 Terrible

Ahmad

Travelled with family and small children
Called to cancel with no luck and app wouldnt let me contact the property. I physically couldnt make it due to the weather out of the interest of safety. Would be nice to get a refund as this is out of my hands
Stayed 1 night in Jan 2025

2/10 Terrible

Janis

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The first room we were given stunk of body odor. We were moved to the 3rd floor which happens to be directly under the floor where extensuve renovations start at 7am. So, at 7am, there was an insane amount of drilling, banging, stomping on the floors, etc. When i called the front desk, the receptionist said there is nothing she can do without authorization from the owner who cant be reached. We spent $200 on a room to be woken up at 7am. Disgraceful. At breakfast, we met another couple who were on the second floor, and they heard the construction, as well. It's impossible not to, power tools and hammers reverberate throughout the whole hotel. We dont expect a refund, because no one cares. The hotel has been paid, and the owner is absent, and the Holiday Inn couldnt care less. We will, though, get an 'I'm sorry to hear about your inconvenience, and we will work hard to improve your next stay.' As if that's good enough.
Stayed 1 night in Jan 2025

10/10 Excellent

David

Stayed 1 night in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2025

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Wilma

Liked: Cleanliness
Stayed 3 nights in Jan 2025

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a fun experience!

The hotel was undergoing renovation- which was fine. Our room had been completed and we were first to stay in it. What was not fine was going to front desk to indicate that there was no plug in our jacuzzi tub as well as ?grout in the jets, some crumbled like gravel into tub and some we could not get off. They sent maintenance and housekeeping to install plug and clean it. So they both come to assess - then return a bit later (maintenance within minutes and housekeeping in 20mins. So for an hour - we sat uncomfortable in our space while they did their thing (note that housekeeper knocked then let herself in! What if I was changing?). We didn’t have much time to have jacuzzi but went to do so. Plug was not holding water. I go to front desk again. Maintenance comes back and says - I’ll get a new plug. It’s now 6:30pm - we have to leave at 7:30 for dinner reservations with friends. I note on way out that we still have no plug - nor have we heard from anyone. Get back 10:30pm - still nothing. I use a facecloth to try to plug it and then find that the taps are leaking bad - spilling water onto floor! I will also note that the tiles (although looked clean as they are white) were covered in drywall dust or something - discovered as we leaned over tub. After everything they offered us 50% off to stay 2nd night. So $600 for a 1 night experience….they moved our room and we found a bug in morning on jacuzzi that was not there before - phone said it was a flea!!!!
The grout crumble from jacuzzi jet
Grout crumble from jacuzzi jet
Grout we couldn’t pry off
?drywall dust from tiles in front of jacuzzi. Big back wall was covered as well coating your hand
Stayed 1 night in Jan 2025

6/10 Okay

aprile la

Travelled with family
Liked: Staff & service
There was no shampoo in the holder but didnt know this till already in. They lock the holder so i couldnt even try to add some water to get something out of it.
Stayed 1 night in Jan 2025

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good breakfast but blinds in our room didn't work so we couldn't cover our windows and maintenance could not fix
Stayed 1 night in Jan 2025

10/10 Excellent

Edward

Everything is Good and the Staff is Amazing!!
Stayed 1 night in Jan 2025

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This room was great lots of room for a family of 5.
Stayed 1 night in Jan 2025

2/10 Terrible

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great. The room wasn't the cleanest. Lots of stains and dust. I do believe they are doing renovation. Maybe after the upgrades it will be nicer.
Stayed 1 night in Jan 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable and clean. Staff was really nice.
Stayed 1 night in Jan 2025

10/10 Excellent

Steve

Stayed 1 night in Dec 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New Year 2025

Excellent
Stayed 1 night in Dec 2024

10/10 Excellent

Jacinto, Whitby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Elora Mills and Gorge 28 kms, St Jacobs Farmers Market, Restaurants etc
Stayed 1 night in Dec 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Quiet, clean, helpful staff.
Stayed 3 nights in Dec 2024