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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property
Suburban hotel with free breakfast and fitness centre

Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Free buffet breakfast
Indoor pool
Point of interest
Suite, 1 King Bed, Jetted Tub
Check-in/check-out kiosk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
The current price is NZ$169
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • Place, St. Jacobs Outlets
    ‪2 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min walk‬
  • Place, University of Waterloo
    ‪9 min drive‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Bathroom

Standard Room, 2 Queen Beds, Accessible

8.0 out of 10
Very good
(13 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(30 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

9.2 out of 10
Wonderful
(30 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(50 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

7.4 out of 10
Good
(6 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room

8.4 out of 10
Very good
(17 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Bathroom

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(92 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Township of Woolwich

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG puts you in the heart of Township of Woolwich, within steps of St. Jacobs Market District Visitor Information Centre and St. Jacobs Outlets. Highlights at this hotel include free buffet breakfast, an indoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Other amenities include a snack bar/deli, coffee/tea in a common area and laundry facilities. There's also the convenience of RV/bus/truck parking. .Near this Township of Woolwich hotel, you'll find University of Waterloo.

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk - 0.0 km
  • St. Jacobs Outlets - 2 min walk - 0.2 km
  • St Jacobs Farmers Market - 3 min walk - 0.3 km
  • Conestoga Mall - 3 min drive - 3.3 km
  • University of Waterloo - 9 min drive - 5.8 km

Getting around

  • Kitchener Station - 14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 24 min drive

Restaurants

  • ‪The Fritter Co - ‬5 min walk
  • ‪Ray Woodey's Craft Chippery - ‬4 min walk
  • ‪Tim Hortons - ‬20 min walk
  • ‪Perogie Palace - ‬5 min walk
  • ‪Dairy Queen - ‬3 min drive

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Suburban hotel with free breakfast and fitness centre
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 1200 square feet (111 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG. Self parking is free.

  • 1 building
  • 103 guestrooms or units
  • 6 levels
  • 1200 sq ft of conference space
  • 111 sq. m of conference space
  • Built in 2013
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Lift
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers 103 accommodations with laptop-compatible safes and free newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Hampton Inn & Suites by Hilton Waterloo St. Jacobs
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,099 reviews
The price is NZ$166
includes taxes & fees
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Hampton Inn & Suites by Hilton Waterloo St. Jacobs

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Splash pad
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Splash pad

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 27 2025 to October 27 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 6 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

As of 13 Nov 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG on 23 Nov 2025 start from NZ$168.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Yep, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG has a free self car park.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have a pool?

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG has an indoor pool. The pool is open 6 AM to 10 PM. The swimming pool will be unavailable from October 27 2025 to October 27 2025 (dates subject to change).

Is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG is a hit with families.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG serve breakfast?

Yeah, visitors quite like the free buffet breakfast here! It's the ideal spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

No, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

No, only service animals are allowed.

Is there a golf course on site at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

There isn't one on site, but Max's Golf Centre is a short 13-minute walk away.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 671 out of 1224 reviews
Rating 8 - Good. 345 out of 1224 reviews
Rating 6 - Okay. 125 out of 1224 reviews
Rating 4 - Poor. 40 out of 1224 reviews
Rating 2 - Terrible. 43 out of 1224 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BFast is worth it. BFast Staff very accommodating. Still getting used to today’s pricing, however our stay here helped us in this regard. Definitely will stay here again. Rooms very nice.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Need a full restaurant
Stayed 2 nights in Aug 2025

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Shelley

Travelled with partner
Really good set up for breakfast ! Friendly staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Jillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended for families

The hotel was clean and newly renovated. The kids had a great time swimming in the pool, although the buckets that dump water weren’t working. The breakfast was fantastic with lots of options. The staff were very friendly and helpful. The only thing I didn’t like was the bed. I found the mattress was uncomfortable. But we would definitely stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

Vanessa

Stayed 1 night in Jun 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Very large rooms and close to the market.
Stayed 1 night in Aug 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Cora

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel. Right across from St Jacob’s market.
Stayed 1 night in Jul 2025

4/10 Poor

Luz

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Aug 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Price
Stayed 3 nights in Aug 2025

10/10 Excellent

clare

Stayed 1 night in Aug 2025

8/10 Good

Jeff

Travelled with family, Travelled with family and small children
Liked: Amenities
I booked 3 rooms for my family (5 adults and 6 kids) because we were attending a wedding in St Jacob’s. We asked for an early check in (2pm) so that we could get dressed in the rooms and make the 4pm wedding in town. 2 rooms were ready and one (mine) was not. We got into our room at 3:15 and only had 20 minutes to get ready. I booked this hotel because we had 6 kids and were really looking forward to pool time, but the pool was closed. The staff were very nice and apologetic and the rooms were nice and spacious and clean. The pool issue was a huge disappointment for the 6 kids though.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
We checked it at past 6pm and we were given a room that has a leaking bathroom. Water from the shower area leaked outside the bathroom on to the bedroom. Took 1-2 hours to transfer rooms. Pool was on maintenance the following day and we were not able to use it.
Stayed 1 night in Aug 2025

10/10 Excellent

Yuen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location was great for accessing the market nearby without worrying about driving to find a new parking spot!
Stayed 1 night in Aug 2025

2/10 Terrible

Virginie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds were not cleaned The milk bottle was still in the bed with kids vomit!!!
Stayed 1 night in Jul 2025

8/10 Good

Anthony Charles

Stayed 1 night in Aug 2025

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kevin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of restaurant options available. Shopping close, and amenities close.
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and the staff are very friendly. This is our third visit here. It is always great!
Stayed 1 night in Aug 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Very handy to our interests
Stayed 2 nights in Jul 2025

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brenda

Nicely appointed friendly hotel with comfortable beds and a great breakfast and also good lounge area. Highly recommend.
Stayed 1 night in Aug 2025