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ANA Crowne Plaza Kobe by IHG

5.0 star property

Photo gallery for ANA Crowne Plaza Kobe by IHG

7 restaurants, breakfast, lunch, dinner served; Italian cuisine
Indoor pool
Suite, 1 Bedroom, Club lounge access, City View (Up to 4 Adults)
In-room safe, desk, laptop workspace, blackout curtains
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$144
17 Mar - 18 Mar

Explore the area

View map
1-Chome, Kitano-cho, Chuo-ku, Kobe, Hyogo, 650-0002
  • Place, Shin-Kobe Ropeway
    ‪1 min walk‬
  • Place, Takenaka Carpentry Tools Museum
    ‪4 min walk‬
  • Place, Kitano Ijinkan Street
    ‪6 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪94 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds, City View

8.8 out of 10
Excellent
(13 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed, Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed, Smoking

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, City View

8.0 out of 10
Very good
(19 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Club lounge access, City View

Standard Room, 1 Queen Bed, Club lounge access, City View

Standard Room, 1 Queen Bed, Club lounge access, City View

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, City View

8.0 out of 10
Very good
(8 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Single Beds, Smoking, City View

  • City view
  • 31 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for Premium Room, 2 Double Beds, Club lounge access, City View

Premium Room, 2 Double Beds, Club lounge access, City View

Premium Room, 2 Double Beds, Club lounge access, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, Multiple Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, Multiple Beds, Smoking, City View

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Club lounge access, City View

Premium Room, 1 King Bed, Club lounge access, City View

Premium Room, 1 King Bed, Club lounge access, City View

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds, Smoking, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Single Beds, City View

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed

8.2 out of 10
Very good
(10 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Smoking, City View

  • City view
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Smoking, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Single Beds, Club lounge access, City View

Premium Room, 2 Single Beds, Club lounge access, City View

Premium Room, 2 Single Beds, Club lounge access, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed

7.6 out of 10
Good
(14 reviews)
  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Club lounge access, Mountain View

Suite, 1 Bedroom, Club lounge access, Mountain View

Suite, 1 Bedroom, Club lounge access, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, Multiple Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, Multiple Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Room, 2 Double Beds, Smoking, City View

Premium Room, 2 Double Beds, Smoking, City View

Premium Room, 2 Double Beds, Smoking, City View

  • City view
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, 2 Single Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Single Beds, City View

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 3 Single Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 3 Single Beds, City View

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Premium Room, 3 Single Beds, Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 3 Single Beds, Smoking, City View

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Premium Room

Premium Room

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

7.8 out of 10
Good
(9 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Club lounge access, City View (Up to 4 Adults)

Suite, 1 Bedroom, Club lounge access, City View (Up to 4 Adults)

Suite, 1 Bedroom, Club lounge access, City View (Up to 4 Adults)

  • Sleeps 4
  • 1 Single Bed

Premium Room, 2 Single Beds, Smoking, City View

  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Bedroom (Top Floor)

Suite, 1 Bedroom (Top Floor) | Bathroom

Suite, 1 Bedroom (Top Floor)

  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 2 Bedrooms, Club lounge access, City View

Suite, 2 Bedrooms, Club lounge access, City View

Suite, 2 Bedrooms, Club lounge access, City View

  • Sleeps 5
  • 1 Single Bed

View all photos for Premium Room, Multiple Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, Multiple Beds, City View

8.4 out of 10
Very good
(18 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

About the area

Kobe

You'll be connected to a shopping centre at ANA Crowne Plaza Kobe by IHG, and within just a 10-minute stroll of Shin-Kobe Ropeway and Takenaka Carpentry Tools Museum. Highlights at this luxury hotel include 7 restaurants, 3 bars/lounges and a full-service spa. .The restaurant, Restaurant & Bar LEVEL 36, serves Italian cuisine and is open for lunch and dinner. Enjoy the indoor swimming pool, gym and sauna. Business amenities include 23 meeting rooms and coworking space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Chuo Ward hotel include Nunobiki Falls and Kobe Nunobiki Herb Garden.

What's nearby

  • Shin-Kobe Ropeway - 1 min walk - 0.2 km
  • Takenaka Carpentry Tools Museum - 4 min walk - 0.4 km
  • Kitano Ijinkan Street - 6 min walk - 0.5 km
  • Kobe Nunobiki Herb Garden - 13 min walk - 1.0 km
  • Kobe Ōji Zoo - 4 min drive - 1.9 km

Getting around

  • Shinkobe Station - 5 min walk
  • Kobe Kasuganomichi Station - 18 min walk
  • Osaka (KIX-Kansai Intl.) - 80 min drive

Restaurants

  • ‪珈琲屋OB 新神戸店 - ‬5 min walk
  • ‪めん家 小狐庵 - ‬9 min walk
  • ‪CoCo壱番屋 新神戸フラワーロード店 - ‬8 min walk
  • ‪こうべっこ - ‬8 min walk
  • ‪和黒 新神戸店 - ‬5 min walk

About this property

ANA Crowne Plaza Kobe by IHG

ANA Crowne Plaza Kobe by IHG offers its guests a full-service spa, an indoor pool, and a sauna. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

Business amenities include 23 meeting rooms and coworking spaces. A fitness centre, multilingual staff, and gift shops/newsstands are also featured at the luxury ANA Crowne Plaza Kobe by IHG. An airport shuttle at scheduled times is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Kobe hotel.

  • 1 building
  • 592 guestrooms or units
  • 37 levels
  • 7 dining venues
  • 3 bars or lounges
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers for purchase
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
ANA Crowne Plaza Kobe by IHG offers 592 air-conditioned accommodations with a safe and coffee/tea makers. A pillow menu is available. LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries.

This Kobe hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 1:00 PM to 5:00 PM at scheduled times
  • Parking on site (JPY 1,500 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 3,600 for adults and JPY 1,800 for children
  • 3 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Casual Dining THE TERRACE
  • Japanese KOBE NADAMAN
  • Kyoto Cuisine TANKUMA
  • Restaurant & Bar LEVEL 36
  • Teppanyaki KITANO

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping

Family friendly

  • Children's toys
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 23 meeting rooms
  • Coworking space

Outdoors

  • Garden

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 37 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from 11 November 2025 to 30 September 2026 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 2300 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3600 for adults and from JPY 1800 for children
  • Airport shuttle fee: JPY 2200 per person (one-way)
  • Self-parking fee: JPY 1500 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 2300 per night
  • Pool fee: JPY 2640 per day
  • Hot tub fee: JPY 3960 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ANA Crowne Plaza Kobe
ANA Kobe
Crowne Plaza ANA Hotel Kobe
Crowne Plaza ANA Kobe
Crowne Plaza Kobe
Kobe ANA Crowne Plaza
Kobe Crowne Plaza
Ana Crowne Plaza Kobe Hotel Kobe
Crowne Plaza ANA Kobe Hotel

Frequently asked questions

What is the cancellation policy at ANA Crowne Plaza Kobe by IHG?

ANA Crowne Plaza Kobe by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at ANA Crowne Plaza Kobe by IHG?

As of 16 Mar 2026, prices found for a 1-night stay for 2 adults at ANA Crowne Plaza Kobe by IHG on 17 Mar 2026 start from NZ$144, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at ANA Crowne Plaza Kobe by IHG?

Yep, ANA Crowne Plaza Kobe by IHG has a self car park for JPY 1500 per night. A self car park is also available, for a fee.

Are there any beaches close to ANA Crowne Plaza Kobe by IHG?

The closest beach to ANA Crowne Plaza Kobe by IHG is Suma Beach (9.2 km).

Is there a spa on site at ANA Crowne Plaza Kobe by IHG?

Yep, there is an onsite spa at ANA Crowne Plaza Kobe by IHG. You'll enjoy services like massages.

Does ANA Crowne Plaza Kobe by IHG have a pool?

ANA Crowne Plaza Kobe by IHG has an indoor pool.

What luxury perks are available at ANA Crowne Plaza Kobe by IHG?

ANA Crowne Plaza Kobe by IHG features a full-service spa, an indoor pool and 7 restaurants.

What makes ANA Crowne Plaza Kobe by IHG a romantic place to stay?

A bar and 24-hour room service, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at ANA Crowne Plaza Kobe by IHG.

Does ANA Crowne Plaza Kobe by IHG serve breakfast?

Sure does, buffet breakfast is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at ANA Crowne Plaza Kobe by IHG?

No, but there's an airport shuttle that runs from 1:00 PM - 5:00 PM at scheduled times for a fee.

Is there a bar or restaurant at ANA Crowne Plaza Kobe by IHG?

Yep, you can grab a meal at ANA Crowne Plaza Kobe by IHG's onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at ANA Crowne Plaza Kobe by IHG?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at ANA Crowne Plaza Kobe by IHG?

No, only service animals are allowed.

ANA Crowne Plaza Kobe by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 499 out of 1006 reviews
Rating 8 - Good. 320 out of 1006 reviews
Rating 6 - Okay. 115 out of 1006 reviews
Rating 4 - Poor. 49 out of 1006 reviews
Rating 2 - Terrible. 23 out of 1006 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Ben

Stayed 1 night in Jan 2026

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good breakfast spread and spacious dinning hall. Service was excellent.
Stayed 1 night in Dec 2025

8/10 Good

Karen

Liked: Staff & service
Stayed 5 nights in Nov 2025

8/10 Good

Gillian

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Location is great - right next to Shin Kobe station - don’t worry you can’t hear a thing - Also right next to cable car to the herb garden -a must do trip Good access to shops restaurants Liked the hotel tea lounge Did not like smell of smoking in corridors / room
Stayed 2 nights in Oct 2025

4/10 Poor

Dokyun, New York

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Saturday room rate was crazy.
Stayed 3 nights in Nov 2025

8/10 Good

Justin

Stayed 1 night in Nov 2025

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Wonderful hotel, with many choices of activities, etc to do.
Stayed 1 night in Nov 2025

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fantastic!
Stayed 1 night in Nov 2025

8/10 Good

Patty

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No A/C only heater. But the staff responded FAST w/a portable one. Toilet was a little plugged and they attended to it IMMEDIATELY! Staff here are exceptional!
Stayed 1 night in Nov 2025

10/10 Excellent

Inguss

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Oct 2025

10/10 Excellent

tashi

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great as well as the general menu. Lobby was excellent. Staff friendly and welcoming. The location fantastic for the connection to transit and the tram. Didn’t like having to pay for the pool and sauna though as I thought they should be free, just like the gym. Still overall a great place to spend a few days.
Stayed 3 nights in Oct 2025

8/10 Good

Andrew

Travelled with partner
Liked: Staff & service, amenities
I booked a none smoking room so was surprised to be booked into one that smelt strongly of cigarette smoke. The staff did book us efficiently into another room at no extra cost. The breakfast is outstanding and the area very convenient. 15 walk to Sannomiya and next door to the train station.
Stayed 5 nights in Oct 2025

10/10 Excellent

gabriela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Stayed 2 nights in Oct 2025

10/10 Excellent

Brian France

Stayed 3 nights in Aug 2025

2/10 Terrible

Avista

Disliked: Cleanliness, staff & service, property conditions & facilities
Non-smoking room reeked of smoke, in addition to the intense musty smell. Morning staff was not interested in helping or being friendly.
Stayed 1 night in Aug 2025

6/10 Okay

Chun Wah

Liked: Staff & service
The facility is a bit old.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mark

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 1 night in Aug 2025

10/10 Excellent

TAKASHI

Stayed 1 night in Aug 2025

10/10 Excellent

Lesia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and rooms. Older building. Staff was excellent! I would definitely stay there again. Close to train station, restaurants and other activities!
Stayed 3 nights in Aug 2025

8/10 Good

Panagiota

Travelled with family
Liked: Cleanliness, staff & service, amenities
Spacious and clean bathroom, a little uncomfortable pillows and tasty complementary coffee in the room!
Stayed 1 night in Aug 2025

4/10 Poor

Masako

Travelled with family
Disliked: Cleanliness
We were given a wrong room from the booking and took over an hour to sort it out. We wasted some time to deal with the room change. The new room was dated and had the minimum of amenities etc. we didn’t feel the room didn’t do justice for the value…..
Stayed 1 night in Aug 2025

10/10 Excellent

Anson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for my family of 4.
Rope way
Animal kingdom
Animal kingdom
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Daniel

Stayed 3 nights in Jul 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was really good
Stayed 1 night in Jul 2025