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Smile Hotel Kobe Motomachi

Property class: 2.5

Photo gallery for Smile Hotel Kobe Motomachi

A large, multi-deck cruise ship docked at a port with a city skyline in the background.
A traditional Japanese-style building with a red brick facade, a prominent tower with a weather vane, and a sign indicating the name "Athenai".
A hotel room with a bed, a control panel, and a wall-mounted phone.
A grassy area with sheep grazing, a wooden fence, and cherry blossom trees.
A person seated at a counter with a document in front of them, a payment terminal, and a small Christmas tree decoration in the background.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Motomachi-dori 2-5-8, Chuo-ku, Kobe, Hyogo, 650-0022
  • Place, Meriken Park
    ‪4 min walk‬
  • Place, Kobe Tower
    ‪7 min walk‬
  • Place, Kobe Harborland
    ‪10 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪117 min drive‬

Room options

View all photos for Standard Triple Room (Non-smoking Room)

Down duvets, desk, blackout curtains, free WiFi

Standard Triple Room (Non-smoking Room)

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Single Room, Non Smoking

A hotel room with a neatly made bed, a bedside table with a lamp, and a mirror on the wall.

Single Room, Non Smoking

7.8 out of 10
Good
(6 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Semi-double Room, Non Smoking

A neatly made bed with white linens, a wall-mounted light, and a window with curtains.

Semi-double Room, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • 11 sq m
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Semi-double Room, Smoking

A hotel room with a bed, white bedding, a wall-mounted lamp, and a radiator.

Semi-double Room, Smoking

8.0 out of 10
Very good
(2 reviews)
  • 11 sq m
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Single Room, Smoking

A hotel room with a neatly made bed, a bedside table with a lamp, and a mirror on the wall.

Single Room, Smoking

7.2 out of 10
Good
(7 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Room

Down duvets, desk, blackout curtains, free WiFi

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Room

Down duvets, desk, blackout curtains, free WiFi

Room

  • Sleeps 3
  • Free Wi-Fi

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About the area

Kobe

At Smile Hotel Kobe Motomachi you'll be within just a 15-minute stroll of Kobe Tower and Kobe Harborland. Highlights at this hotel include free in-room WiFi. .This hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Other amenities include laundry facilities, luggage storage and a lift. .With a stay at this Kobe City Centre hotel, you'll be 1.8 km (1.1 mi) from Kitano Ijinkan Street and 3.9 km (2.4 mi) from Kobe Nunobiki Herb Garden.

What's nearby

  • Motomachi Shopping Street - 1 min walk - 0.1 km
  • Meriken Park - 4 min walk - 0.4 km
  • Kobe Tower - 7 min walk - 0.7 km
  • Kobe Harborland - 10 min walk - 0.9 km
  • Kobe Anpanman Children's Museum & Mall - 15 min walk - 1.3 km

Getting around

  • Motomachi Station - 3 min walk
  • Kobe Station - 15 min walk
  • Kobe (UKB) - 20 min drive

Restaurants

  • ‪holly’s cafe 神戸元町店 - ‬1 min walk
  • ‪シャミアナ 元町店 - ‬1 min walk
  • 四川菜館
  • ‪CAFÉ de CRIÉ - ‬1 min walk
  • ‪CoffeeLABOfrank - ‬1 min walk

About this property

Smile Hotel Kobe Motomachi

As a guest of Smile Hotel Kobe Motomachi, you'll find a vending machine, laundry facilities, and dry cleaning/laundry services. Public spaces have free WiFi.

Smoking is allowed in designated areas at this Kobe hotel.

  • 1 building
  • 47 guestrooms or units
  • 7 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Lift
  • Smoking in designated areas
Smile Hotel Kobe Motomachi offers 47 air-conditioned accommodations with complimentary slippers and a hairdryer. Beds feature down duvets. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, bidets, toilets with an electronic bidet and complimentary toiletries. This Kobe hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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  • Free Wi-Fi
  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Books

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (80 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Smile Hotel Motomachi
Smile Kobe Motomachi
Smile Motomachi
Smile Kobe Motomachi Kobe
Smile Hotel Kobe Motomachi Kobe
Smile Hotel Kobe Motomachi Hotel
Smile Hotel Kobe Motomachi Hotel Kobe

Frequently asked questions

What is the cancellation policy at Smile Hotel Kobe Motomachi?

Smile Hotel Kobe Motomachi offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Smile Hotel Kobe Motomachi?

The closest beach to Smile Hotel Kobe Motomachi is Suma Beach (7.3 km).

Is there a free airport shuttle available at Smile Hotel Kobe Motomachi?

No, Smile Hotel Kobe Motomachi does not offer an airport shuttle service.

What time are check-in & check-out at Smile Hotel Kobe Motomachi?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Smile Hotel Kobe Motomachi?

No, pets are not allowed.

Smile Hotel Kobe Motomachi Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 42 out of 156 reviews
Rating 8 - Good. 50 out of 156 reviews
Rating 6 - Okay. 46 out of 156 reviews
Rating 4 - Poor. 12 out of 156 reviews
Rating 2 - Terrible. 6 out of 156 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

HUEY LIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's location is close to shopping streets and Chinatown. Lots of places to eat and shop.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Shinobu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. good staffs. and reasonable price! I'd like to stay this hotel again at next time.
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Ho

Liked: Staff & service

Fair stay at an affordable price.

For the price i payed it was good! Small room but the bathroom is clean, overall I would do it again. Good location next to Chinatown
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Trang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very friendly and helpful. My friend lost her wallet and they helped us contact the police even though it was close to midnight. The hotel in overall was shiny clean and in walking distance from almost all famous tourist attractions in Kobe city, the closest being the China Town. Totally recommend!
Stayed 1 night in Mar 2022
Verified review

2/10 Terrible

Miriam

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff absolutely not helpful and caused even more problems.
Stayed 4 nights in Jan 2025
Verified review

6/10 Okay

KOZO

Liked: Staff & service
Disliked: Amenities
朝食は、食パン2枚です。後サラダとウインナー。施設内駐車場無し。提携駐車場もない。周辺の駐車場大変高い。 お風呂狭い。
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Yuko

夜中まで外がうるさかった
Stayed 1 night in Apr 2026
Verified review

8/10 Good

NORIKO

Liked: Staff & service, amenities
元町の商店街の真ん中なので、どこへ行くにも便利。荷物を預かってもらい身軽に行動できたことがとても助かりました。他部屋の音があまり響かず快適でした。
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Tomoyuki

Liked: Staff & service, property conditions & facilities
コスパの良いホテルでした。
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

EUMMI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
부실했어요
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Norihiro

Liked: Cleanliness, staff & service, amenities
施設は古いですが、繁華街に近く便利 スタッフも質問に丁寧に対応いただきました。
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Masatomo

Disliked: Cleanliness, amenities, property conditions & facilities
立地だけ良かった
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

ハルカ

Liked: Cleanliness, amenities, property conditions & facilities
泊まるだけなら満足なお部屋でした。
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

TORU

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
商店街そばなので買い物や食事に不便はない。しかし、洗顔料の容器に水垢がたまっているのはよろしくない。施設が古いので建物はしょうがないが容器は別問題。
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Yoshinori

Disliked: Amenities, property conditions & facilities
サービスは問題ないがシャワーが未だお湯と水を手動で調整するタイプだったのが残念。
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

??

Liked: Cleanliness, amenities, property conditions & facilities
スタッフの方は丁寧でした。
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities
お部屋は狭い感じでしたが寝るだけには充分でした。立地がいいです。
Stayed 1 night in Oct 2025
Verified review

8/10 Good

takashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

良いです

スタッフの対応、立地ともに良いです
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Kouhei

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフ親切
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Kouhei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフ親切
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

KOICHI

Disliked: Cleanliness, amenities
値段に釣られたけど2度と選ばない。
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

喫煙ルームは臭い残りあり

喫煙者ではないが、喫煙ルームが安価な料金だったので、2泊しました。 タバコ臭が気になるくらい残っていた。 気になる方は、高くても禁煙ルームに宿泊すべきです。
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Kyohei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
阪神元町駅の西口改札を出て徒歩1分で着きます。途中にセブンイレブンもあるので便利です。ユニットバスは少し狭いですが、周辺のホテルと比べて安かったので値段相応だと思います。部屋の掃除も行き届いており、ウェルカムコーヒーがあるのも一息つくにはいいです。
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

JUNKO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

サービスはよいのですが。

イベントのため5人で利用しました。朝食などや、フロントの対応などは満足でしたが、部屋の壁に埃の糸がくっついていたり、カーペットは隅に埃が溜まっていたり、ゴミが落ちていたり、風呂に髪の毛が落ちていたりと、清潔感は全くありませんでした。残念です。
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Mitsuo

Disliked: Amenities
ホテルから中華街までとても近く商店街も近くて動きやすかった。
Stayed 1 night in Mar 2025