Kovalam Hotels with Hot Tub in Room

may have been a good hotel previously but now is rather shambolic . we had to move 3 club rooms within 3 days out of a 6 day stay . the first room we had a terrace that we shared with pigeons, crows and pigeon poo. came back to the room one afternoon to find a crow savaging through the room . the second room was next to an external event space which orevebted us from sleeping the whole night . management agreed to refund 2 nights stay . after 2 weeks we are still waiting for the refund. they found all the readons in the world not to refund the amounts to my card on the departure day. this was a terrible stay . this hotel simply destroyed my vacation

Bathroom was stinking and sink had cracked. Hard to set water temperature in shower. Staff was not courteous. The elevators were not secured

We have been to this resort several times and always have a wonderful stay. Breakfast is amazing - looking out over the pool to the sea never gets old - and the service and items available at breakfast are fantastic. Reception is good and helpful, the gym is good (if a little too warm) and all staff are very friendly. The only minor gripe is that we always stay in the deluxe suites 402 this time, but the other ones on other ocassions (which are all very comfortable) but none of the fridges in these rooms are cold enough. Our friends stayed in one of the other rooms and their fridge worked properly.