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Hotel H12

3.0 star property

Photo gallery for Hotel H12

Front of property
Reception
Deluxe Double or Twin Room
Daily buffet breakfast (PLN 80 per person)
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is NZ$195
includes taxes & fees
6 Apr - 7 Apr

Explore the area

View map
32 Swietego Tomasza, Kraków, Malopolskie, 31-014
  • Place, Royal Road
    ‪1 min walk‬
  • Place, Main Market Square
    ‪5 min walk‬
  • Place, St. Mary's Basilica
    ‪5 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

9.4 out of 10
Exceptional
(17 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

  • 43 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

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About the area

Kraków

Hotel H12 places you in the centre of Kraków, within just a 5-minute stroll of Main Market Square and within 15 minutes of Wawel Castle. Highlights at this hotel include in-room free WiFi and Smart TVs. .This pet-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find coffee/tea in a common area and spa services. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also limited parking, along with the convenience of an airport shuttle. .Within a 20-minute drive of this 3-property class Kraków Old Town hotel, attractions include Oskar Schindler Factory and Wieliczka Salt Mine.

What's nearby

  • Royal Road - 1 min walk - 0.0 km
  • Planty Park - 1 min walk - 0.1 km
  • Main Market Square - 5 min walk - 0.4 km
  • St. Mary's Basilica - 5 min walk - 0.4 km
  • Cloth Hall - 6 min walk - 0.6 km

Getting around

  • Kraków Główny Station - 17 min walk
  • Łagiewniki Station - 20 min drive
  • Kraków (KRK-John Paul II - Balice) - 28 min drive

Restaurants

  • ‪Bull Pub - ‬3 min walk
  • ‪House of Beer - ‬1 min walk
  • ‪Moaburger - ‬2 min walk
  • ‪Wódka - ‬2 min walk
  • ‪eHerbaty - ‬2 min walk

About this property

Hotel H12

Hotel H12 offers its guests spa services, tour/ticket assistance, and coffee/tea in common area. WiFi is free in public spaces. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. Hotel H12 also features concierge services, dry cleaning/laundry services, and a front desk safe.

This 3-star Kraków hotel is smoke free.

  • 29 guestrooms or units
  • 6 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • 1 conference room
Hotel H12 offers 29 air-conditioned accommodations with complimentary bottles of water and complimentary slippers. 112-cm Smart televisions come with satellite channels.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

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  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (PLN 120 per day); reservations required
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: PLN 80 for adults and PLN 80 for children
  • Coffee and tea in common areas

Things to do

  • Shopping centre
  • TV in common areas

Family friendly

  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 112-cm smart TV with satellite channels

Food and drink

  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport, train station and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 80 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 80 for adults and from PLN 80 for children
  • Airport shuttle fee: PLN 110 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 120 per day (984 ft away)
  • Pet fee: PLN 80 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel H12 Hotel
Hotel H12 Kraków
Hotel H12 Hotel Kraków

Frequently asked questions

What is the cancellation policy at Hotel H12?

Hotel H12 offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel H12?

As of 3 Apr 2026, prices found for a 1-night stay for 2 adults at Hotel H12 on 6 Apr 2026 start from NZ$195, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel H12?

Onsite parking is limited.

Is there a spa on site at Hotel H12?

There's no onsite spa, but this property does offer services like massages.

Does Hotel H12 serve breakfast?

Yep, buffet brekkie is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel H12?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Hotel H12?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel H12?

Cats and dogs are welcome at Hotel H12, with food and water bowls on offer.

Hotel H12 Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 105 out of 145 reviews
Rating 8 - Good. 33 out of 145 reviews
Rating 6 - Okay. 5 out of 145 reviews
Rating 4 - Poor. 1 out of 145 reviews
Rating 2 - Terrible. 1 out of 145 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Aurora

Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff were very friendly and accommodating for everything. Very convenient location!
Stayed 3 nights in Dec 2025

10/10 Excellent

Diane

Stayed 4 nights in Dec 2025

10/10 Excellent

Lawson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely hotel in a superb location 5 minutes walk from the main square. Everything was spotlessly clean, beds comfortable, reception staff helpful and breakfast was nicely prepared tasty food with a good range of hot and cold options. Nothing to criticise!
Stayed 3 nights in Dec 2025

8/10 Good

Ester

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the hotel staff was very helpful. Our packed breakfast was ready early when we had to leave for an early morning tour. What I like best is the location. It's very close to the Old Town where the Christmas markets are. It's close to a grocery and shopping, too. The TV in our room was not fixed till the day before our departure. I would say that was the only fly in the ointment. I definitely would stay there again.
Stayed 3 nights in Dec 2025

10/10 Excellent

Benjamin

Stayed 1 night in Nov 2025

6/10 Okay

Ben

Stayed 1 night in Nov 2025

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Big room with a seating area. Very quiet yet only 7min walk to main square. Breakfast was varied and goid forboth small and large appetites.
Stayed 2 nights in Nov 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities
Great location, clean, staff were good.
Stayed 3 nights in Nov 2025

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Clean no noise breakfast ok (maybe bit more choice )
Stayed 4 nights in Oct 2025

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was spotless and fresh. Everything was kept beautifully. The room was cleaned to a high standard every day with fresh water and drinks provided. Beds were really comfortable and the room was spacious with lots of nice seating. Great view from the window and despite being right in the busy part of the old town the room was quiet. The staff were very helpful.
Stayed 5 nights in Oct 2025

10/10 Excellent

Catherine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, spacious room, spotlessly clean. Would recommend
Stayed 3 nights in Oct 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with very friendly and helpful staff !! We would definitely stay there again !!
Stayed 2 nights in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

liza

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very accomodating even on our last minute and frequent change of times request for packed breakfast.
Stayed 3 nights in Sep 2025

8/10 Good

Kirsty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Hotel was decorated well and very clean. Breakfast was a good buffet with plenty to choose from. Coffee was good. The only thing that let it down was that the property amenities states that rooms are sound proofed, they are not, you could hear other guests talking in the next room. Overall a good stay.
Stayed 3 nights in Sep 2025

6/10 Okay

Christina

Travelled with partner
Disliked: Cleanliness
Hairdryer sent sparks out so unsafe. Very noisy due to bar out the back - loud talking at night and the sound of bottle being emptied early in the morning was very annoying!
Stayed 3 nights in Sep 2025

10/10 Excellent

Lara

Stayed 2 nights in Sep 2025

10/10 Excellent

Lars

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing!
Stayed 4 nights in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, room comfort

Lived up to hopes and wishes

Ideally located and the staff were so pleasant and helpful. Excellent buffet breakfast as well.
Stayed 3 nights in Sep 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in a central location

Really enjoyed our stat in Krakow. Hotel was very central although finding it by car was difficult. I thought I had booked a car parking spot but it may have been my error. The reserve car parking option was 5 mins walk but navigating to it by car was over 2km and 10 mins. Breakfast was excellent. Plenty of choice - mainly salads and cold buffet.
Stayed 3 nights in Aug 2025

10/10 Excellent

Trine

Stayed 3 nights in Aug 2025

10/10 Excellent

Sahilys, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff.
Stayed 1 night in Aug 2025