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Putrajaya Marriott Hotel

5.0 star property
Family-friendly hotel with 3 restaurants and 24-hour fitness centre

Photo gallery for Putrajaya Marriott Hotel

View from property
Reception
3 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Executive Villa, 3 Bedrooms, Non Smoking
Outdoor pool, pool umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Room service
  • 24/7 front desk
The current price is NZ$206
includes taxes & fees
24 Nov - 25 Nov

Explore the area

View map
IOI Resort City, Serdang, Putrajaya, 62502
  • Place, IOI City Mall
    ‪7 min walk‬
  • Place, Malaysia Agro Exposition Park Serdang
    ‪2 min drive‬
  • Place, Alamanda Putrajaya
    ‪5 min drive‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪33 min drive‬

Room options

View all photos for Executive Deluxe King, Executive lounge access, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Executive Deluxe King, Executive lounge access, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Renovated in 2023
Separate bedroom
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Sofa bed
Bathrobes
  • 42 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Renovated in 2023
Separate bedroom
Sofa bed - single
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Sofa bed
Bathrobes
  • 42 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed, Non Smoking

Junior Suite, 1 Double Bed, Non Smoking

Junior Suite, 1 Double Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Renovated in 2023
Separate sitting area
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Sofa bed
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, 1 Double Bed, Non Smoking, Pool View

View from room

Executive Suite, 1 Double Bed, Non Smoking, Pool View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Dining table
Separate sitting area
Separate dining area
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 82 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, 1 Double Bed, Non Smoking

Executive Suite, 1 Double Bed, Non Smoking | Living room

Executive Suite, 1 Double Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Dining table
Separate sitting area
Separate dining area
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 86 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, 1 Double Bed, Non Smoking

Executive Suite, 1 Double Bed, Non Smoking | Living area

Executive Suite, 1 Double Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Dining table
Separate sitting area
Separate dining area
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 200 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Villa, 3 Bedrooms, Non Smoking

Executive Villa, 3 Bedrooms, Non Smoking

Executive Villa, 3 Bedrooms, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Dining table
Separate sitting area
Separate dining area
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • Sleeps 6
  • 3 Double Beds

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Renovated in 2023
Separate bedroom
Sofa bed - single
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Sofa bed
Bathrobes
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Pool View

View from room

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Pool View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Renovated in 2023
Separate bedroom
Sofa bed - single
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Sofa bed
Bathrobes
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Deluxe Twin Executive lounge access, 2 Twin/ Single Bed

1 bedroom, minibar, in-room safe, desk

Executive Deluxe Twin Executive lounge access, 2 Twin/ Single Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Renovated in 2023
Separate bedroom
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Bathrobes
Bidet
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Pool View

View from room

Deluxe Room, 2 Single Beds, Non Smoking, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Renovated in 2023
Separate bedroom
Bidet
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Bathrobes
Bidet
  • 42 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Serdang

A family-friendly stay in Serdang awaits you at Putrajaya Marriott Hotel. You'll be within a 10-minute walk of IOI City Mall and 2.3 km (1.4 mi) from Universiti Tenaga Nasional. Highlights at this hotel include 3 restaurants, an outdoor swimming pool and a 24-hour gym. .The coffee shop, Zest, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, kids' swimming pool and waterslide as well as access to a playground. Business travelers can take advantage of meeting rooms, a conference centre, and a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of a free shopping centre shuttle. .Within a 20-minute drive of this 5-property class Serdang hotel, attractions include Mid Valley Megamall and Berjaya Times Square.

What's nearby

  • IOI City Mall - 7 min walk - 0.6 km
  • Malaysia Agro Exposition Park Serdang - 2 min drive - 1.2 km
  • Putrajaya Wetlands Park - 2 min drive - 1.2 km
  • Alamanda Putrajaya - 5 min drive - 3.8 km
  • Putrajaya Independence Square - 8 min drive - 5.3 km

Getting around

  • Kuala Lumpur Serdang KTM Komuter Station - 7 min drive
  • Kajang 2 Station - 10 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 50 min drive

Restaurants

  • ‪Dolly Dim Sum - ‬9 min walk
  • ‪Dave's Deli - ‬9 min walk
  • ‪Tim Hortons - ‬9 min walk
  • ‪Dragon-i 籠的傳人 - ‬10 min walk
  • ‪Johnny's Restaurant - ‬9 min walk

About this property

Putrajaya Marriott Hotel

Family-friendly hotel with 3 restaurants and 24-hour fitness centre
Putrajaya Marriott Hotel offers its guests a kids' pool, an outdoor pool, a waterslide, and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. Barbecue grills, tour/ticket assistance, and a garden are also featured at the family-friendly Putrajaya Marriott Hotel. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. A complete renovation of Putrajaya Marriott Hotel was completed in February 2023.

This 5-star Serdang hotel is smoke free.

  • 1 building
  • 488 guestrooms or units
  • 13 levels
  • 3 dining venues
  • Conference rooms
  • Built in 2002
  • Deli
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Putrajaya Marriott Hotel offers 488 air-conditioned accommodations with minibars and a safe. 55-inch LED televisions come with digital channels. Bathrooms include a separate bath and shower, slippers, complimentary toiletries and hairdryers.

This Serdang hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Free shopping centre shuttle
  • Limo/town car service
  • Parking on site (MYR 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Midori
  • Summer Palace
  • Zest

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height electrical sockets in bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 13 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2002
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Renovated entire property - February 2023
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 27 October 2025 to 17 November 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities

Guests will have access to the following alternative facilities during the renovation:

  • Health club

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 70 for adults and from MYR 35 for children
  • Airport shuttle fee: MYR 160 per vehicle (one-way, maximum occupancy 2)
  • Self-parking fee: MYR 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Marriott Hotel Putrajaya
Putrajaya Marriott
Putrajaya Marriott Hotel
Marriott Putrajaya Hotel Putrajaya

Frequently asked questions

What is the cancellation policy at Putrajaya Marriott Hotel?

Putrajaya Marriott Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Putrajaya Marriott Hotel?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at Putrajaya Marriott Hotel on 24 Nov 2025 start from NZ$205.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Putrajaya Marriott Hotel?

Yep, Putrajaya Marriott Hotel has a self car park for MYR 20 per day.

Does Putrajaya Marriott Hotel have a pool?

Putrajaya Marriott Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Putrajaya Marriott Hotel have a waterslide?

Yep, this property has a waterslide!

Is Putrajaya Marriott Hotel family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Putrajaya Marriott Hotel is a hit with families.

Does Putrajaya Marriott Hotel serve breakfast?

You bet, buffet brekkie is served daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Putrajaya Marriott Hotel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Putrajaya Marriott Hotel?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Putrajaya Marriott Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Putrajaya Marriott Hotel?

No, pets are not allowed.

Putrajaya Marriott Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 183 out of 455 reviews
Rating 8 - Good. 164 out of 455 reviews
Rating 6 - Okay. 57 out of 455 reviews
Rating 4 - Poor. 31 out of 455 reviews
Rating 2 - Terrible. 20 out of 455 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Hui Chee

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Lee Wah

Liked: Staff & service
Stayed 1 night in Jun 2025

2/10 Terrible

David

Liked: Cleanliness
Disliked: Staff & service
Stayed 13 nights in Apr 2025

6/10 Okay

LAU

Travelled with family and small children
Liked: Staff & service
Room is big, it's fully renovated, got some defects. Need to looks more details.
Stayed 1 night in Mar 2025

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property overlooking the nearby park and with a view of the distant KL skyline. Super convenient with IOI City Mall just down the road. We are a family with a toddler and found the swimming pool and mini water park very enjoyable. The room looks newly refurbished, we loved how spacious it was and the small table and seating sofa which was a cosy space for our toddler to play her toys on. The only thing was that the entryway was a bit narrow so pushing luggage and a stroller through was tight. Breakfast had a wide selection, I particularly enjoyed the salad section and sweet treats available. The omelette is one of the tastiest in a hotel I've had. Overall a very enjoyable stay!
Stayed 2 nights in Feb 2025

8/10 Good

Chin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and exellence
Stayed 1 night in Feb 2025

10/10 Excellent

sankara, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay with very clean facilities. Ideal for a family with kids . Situated away from Kualalumpur city center with minimum one hour drive.
Stayed 3 nights in Jan 2025

10/10 Excellent

Aidil Fitri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended by a friend of mine due to the water playground.Great recommendation to stay in.My daughter likes it very much especially with the water playground and the indoor playground for kids.Breakfast was superb with lots of varieties to choose.But during breakfast, the topping up of the food and drinks were quite slow.Besides that everything was fine.
Stayed 2 nights in Jan 2025

10/10 Excellent

Charmi

Stayed 4 nights in Dec 2024

8/10 Good

Esther

Business traveller
Liked: Property conditions & facilities, room comfort
Breakfast area need to be kept more clean. Flies flying around while im trying to eat my breakfast. Insufficient staff during breakfast hour. Hotel been through upgrading and reno.
Stayed 2 nights in Dec 2024

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Syed Ahamed

Stayed 1 night in Nov 2024

8/10 Good

Damon

Stayed 4 nights in Oct 2024

8/10 Good

Wasif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
My family had a pleasant stay
Stayed 1 night in Nov 2024

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional stay with superb staff. They went the extra mile at every step. Friendly, helpful and kind. Facilities are amazing. Thoroughly recommend and hope to return
Stayed 7 nights in Oct 2024

10/10 Excellent

Khader Ali Akbar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant Stay
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is very convenient linked to IOI city mall where the shopping and eateries are. Check in staff is a little slow. But the room is clean and space is just nice for 2 persons.
Stayed 1 night in Aug 2024

10/10 Excellent

Suzanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and accommodating

Great staff! There was a rude guest who was trying to cut in line even though I was already trying to talk to the receptionist. The staff politely called out the rude person. She perfectly handled the situation.
Stayed 1 night in Jul 2024

10/10 Excellent

Liam, London

Stayed 2 nights in Jul 2024

8/10 Good

Fahed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Good Hotel for business

Working is going on during the day . you can smell the paint strongly from your room . It is near from one of the biggest mall in malaysia IOI mall .
Stayed 1 night in Jul 2024

10/10 Excellent

MOHAMAD SHAHRILL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

"Shirt and Pant" held "Ransom"

TESTIMONIAL: Staying at a reputed 5-star hotel like Marriott, I anticipated top-notch service and convenience. Imagine my surprise when I sent my shirt and trousers for pressing on a Sunday evening, only to discover they weren't in my room by 9 pm the next day. When I contacted housekeeping, I was informed that to retrieve my clothes, I needed to pay the pressing fee at the reception first. This practice was a novel experience for me, especially given my regular stays at Marriott properties. Having to hunt down a duty manager to express my frustration and disappointment added to an already perplexing situation. Eventually, I paid what was merely a fraction of the cost of the garments themselves to claim them back. The irony was not lost on me—this policy felt more like a hastily thought-out inconvenience than a customer-focused service, especially from an esteemed 5-star establishment. It's worth noting that the hotel is currently undergoing renovations, perhaps in desperate need, as it looked quite jaded last year. While a facelift might address the aesthetics, it's the little things, like a cumbersome and baffling laundry policy, that can significantly impact guests' experiences. Here's hoping ( staying there again next month - now i have doubts ) the renovations bring a renewed focus on customer service excellence along with a fresh coat of paint.
Stayed 4 nights in Jul 2024

8/10 Good

Emad, Kuwait

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only comment from my side is there was one machine running all day 24 hours which was disturbing at the pool side and the noise reach to the room and Restoraent is too busy in the morning and people waiting in line to have their breakfast. Rest all perfect. Thanks
Stayed 2 nights in Jun 2024