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4.3 out of 5

"Excellent location. Walking distance to shops and restaurants and beach . Very friendly staff. Thank you. " More

By a verified traveller on Tue 27 Jun 2023

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Hotel Description

Mercure Kuta Bali places you steps from Kuta Beach and within a 10-minute stroll of Beachwalk Shopping Center. Highlights at this beach hotel include 2 bars/lounges, a full-service spa, and a restaurant.

The restaurant, Alang-Alang Restaurant, is open for lunch and dinner. Lotus Lobby Bar is the hotel's own bar. Enjoy the outdoor swimming pool, spa tub, kids' swimming pool, and pool loungers. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and massage/treatment rooms. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

Within a 20-minute walk of this 4-star Downtown Kuta hotel, attractions include Legian Beach and Waterbom Bali.

Superior Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max
NZ$99* Per night/room 2 Apr. - 3 Apr.

Deluxe Double Room, Oceanfront

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Double Room, 1 Double Bed, Ocean View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Twin Room, Oceanfront

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Double Room, 1 Double Bed, Balcony

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Twin Room, 2 Single Beds, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Mercure Kuta Bali ratings based on 85 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Kuta Bali

Everyone (35) Couples (43) Family (7)
3 out of 5

Posted by on 24 Oct. 2023

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Comment from Hotel Management

28 Oct. 2023 by Tony Andrianto

Dear Tammy,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

5 out of 5
Excellent location. Walking distance to shops and restaurants and beach . Very friendly staff. Thank you.

Posted by on 27 Jun. 2023

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Comment from Hotel Management

28 Jun. 2023 by Tony Andrianto

Dear Mr/s. Lindsay,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

5 out of 5
Great location. We had great time stay this hotel. Walking distance to shops restaurants and beach . Very friendly staff. Thank you.

Posted by on 27 Jun. 2023

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Comment from Hotel Management

28 Jun. 2023 by Tony Andrianto

Dear Mr/s. Lindsay,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

3 out of 5

Posted by on 17 Feb. 2023

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Comment from Hotel Management

10 Mar. 2023 by Tony Andrianto

Dear Mr. Michael,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

4 out of 5
Good location but was surprised that after a week of being there our bed sheets were not changed.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Tony Andrianto

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

5 out of 5
The rooms were nicely decorated and always kept clean. All the staff were exceptionally friendly and helpful. Considering closeness to the main street the hotel is very quiet. Prices are very competitive. would definitely stay there again.

Posted by on 28 May 2019

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Comment from Hotel Management

29 May 2019 by Tony Andrianto

Dear Guesr, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

2 out of 5
Our room smelt like cigarette smoke and the hot water did not work.

Posted by on 23 May 2019

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Comment from Hotel Management

24 May 2019 by Tony Andrianto

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

4 out of 5
I stayed one night very happy with the room it was clean and tidy.l loved the pool on the roof was beautiful with a great view can’t go without mentioning the goldfish very relaxing watching them.

Posted by on 6 May 2019

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Comment from Hotel Management

7 May 2019 by Tony Andrianto

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

4 out of 5

Posted by on 21 Feb. 2019

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Comment from Hotel Management

10 Apr. 2019 by Tony Andrianto

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

3 out of 5

Posted by on 3 Jan. 2019

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Comment from Hotel Management

8 Jan. 2019 by Tony Andrianto

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

About the Mercure Kuta Bali - CHSE Certified

Location Jalan Pantai Kuta 10 X, Kuta, Bali 80361

Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Mercure Kuta Bali offers its guests a full-service spa, an outdoor pool, and a spa tub. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. There are 3 meeting rooms available. A children's pool, spa services, and a library are also featured at the business-friendly Mercure Kuta Bali. An airport shuttle (available on request) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Kuta hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Mercure Kuta Bali offers 130 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

  • Sitting area
  • In-room dining
  • LCD television
  • Cable channels
  • Premium channels
  • Electric kettle
  • Shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Alang-Alang Restaurant - Overlooking the ocean, this restaurant serves lunch and dinner. A children's menu is available.

Lotus Lobby Bar - Onsite bar. Open daily.

Sunset Pool Bar - This bar overlooks the ocean. Open daily.

Room service is available.

Spa Services

  • Couples treatment rooms
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Mercure Kuta Bali offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 32.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Mercure Kuta Bali

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No cots (infant beds) available
  • Children stay free
  • Service animals not allowed
  • Cash or credit card deposit required
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Grey water recycling system
  • Security system
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 37 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 15 for children
  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 35 per stay
  • Rollaway bed fee: USD 32.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Kuta Bali
  • Mercure Kuta Bali
  • Mercure Kuta Bali Hotel
  • Mercure Kuta Bali Hotel Kuta
  • Mercure Bali Hotel
  • Mercure Bali

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.