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Hard Rock Hotel Bali

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools

Photo gallery for Hard Rock Hotel Bali

2 outdoor pools, open 8 AM to 9:00 PM, pool cabanas (surcharge)
Lounge
Bar (on property)
1 bedroom, minibar, in-room safe, desk
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Room service
  • Spa
  • Parking included

Explore the area

Map
Jalan Pantai Banjar Pande Mas, Kuta, Bali, 80361
  • Kuta Beach
    ‪2 min walk‬
  • Kuta Square
    ‪6 min walk‬
  • Legian Beach
    ‪18 min walk‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪26 min drive‬

Room options

View all photos for Loft Triple

Loft Triple

Loft Triple

Highlights

Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Blackout curtains
Bathrobes
Rainfall showerhead
Private bathroom
  • 43 sq m
  • Sleeps 6
  • 3 Queen Beds

View all photos for Suite

1 bedroom, minibar, in-room safe, desk

Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Separate bedroom
Blackout curtains
  • 64 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Two Queens Premium

Deluxe Two Queens Premium | Bathroom

Deluxe Two Queens Premium

Highlights

Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Blackout curtains
Bathrobes
Rainfall showerhead
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rock Star Suite

1 bedroom, minibar, in-room safe, desk

Rock Star Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Kitchenette
LED TV
Separate bedroom
  • 125 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Roxity Family Suite

Luxury Roxity Family Suite

Luxury Roxity Family Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Separate bedroom
Blackout curtains
Bathrobes
  • 128 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Deluxe King

1 bedroom, minibar, in-room safe, desk

Deluxe King

Highlights

Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Blackout curtains
Bathrobes
Rainfall showerhead
Private bathroom
  • 33.1 sq m
  • Sleeps 4
  • 1 King Bed and 2 Large Single Sofa Beds

View all photos for Roxity Family Suite

1 bedroom, minibar, in-room safe, desk

Roxity Family Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Separate bedroom
Blackout curtains
Bathrobes
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Deluxe Two Queens

Deluxe Two Queens

Deluxe Two Queens

Highlights

Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Blackout curtains
Bathrobes
Rainfall showerhead
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Premium

1 bedroom, minibar, in-room safe, desk

Deluxe King Premium

Highlights

Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Blackout curtains
Bathrobes
Rainfall showerhead
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 1 King Bed, 1 Large Single Trundle Bed and 1 Large Single Sofa Bed

View all photos for Luxury Roxity Family Suite

1 bedroom, minibar, in-room safe, desk

Luxury Roxity Family Suite

  • Sleeps 2
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Deluxe King/Two Queens Premium

1 bedroom, minibar, in-room safe, desk

Deluxe King/Two Queens Premium

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Two Queens Premium

1 bedroom, minibar, in-room safe, desk

Deluxe Two Queens Premium

  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe King Room

1 bedroom, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Roxity Family Suite

1 bedroom, minibar, in-room safe, desk

Roxity Family Suite

  • Sleeps 2
  • 1 Single Bunk Bed and 1 Queen Bed

View all photos for Classic King

1 bedroom, minibar, in-room safe, desk

Classic King

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Premium Queens

1 bedroom, minibar, in-room safe, desk

Deluxe Premium Queens

  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic King Premium

1 bedroom, minibar, in-room safe, desk

Classic King Premium

  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Two Queens Pool Access

1 bedroom, minibar, in-room safe, desk

Rock Royalty Two Queens Pool Access

  • Sleeps 2
  • 1 King Bed

View all photos for Suite

1 bedroom, minibar, in-room safe, desk

Suite

  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Two Queens Courtyard Access

1 bedroom, minibar, in-room safe, desk

Deluxe Two Queens Courtyard Access

  • Sleeps 4
  • 2 Queen Beds

View all photos for Rock Royalty King Pool Access

1 bedroom, minibar, in-room safe, desk

Rock Royalty King Pool Access

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King/Two Queens

1 bedroom, minibar, in-room safe, desk

Deluxe King/Two Queens

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe King/Two Queens Courtyard Access

1 bedroom, minibar, in-room safe, desk

Deluxe King/Two Queens Courtyard Access

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Two Queens

1 bedroom, minibar, in-room safe, desk

Deluxe Two Queens

  • Sleeps 2
  • 2 Queen Beds

View all photos for Rock Star Suite

1 bedroom, minibar, in-room safe, desk

Rock Star Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Premium Room

1 bedroom, minibar, in-room safe, desk

Deluxe King Premium Room

  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty King/Two Queens Pool Access

1 bedroom, minibar, in-room safe, desk

Rock Royalty King/Two Queens Pool Access

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Loft Triple

1 bedroom, minibar, in-room safe, desk

Loft Triple

  • Sleeps 3
  • 3 Queen Beds

About the area

Kuta

A luxury stay in Kuta awaits you at Hard Rock Hotel Bali. Within just a 10-minute stroll, you'll find Kuta Beach and Kuta Square. Highlights at this beachfront hotel include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Rock Spa can include hot stone massages and Swedish massages along with body wraps, body scrubs and aromatherapy. The restaurant, Jamie Oliver Kitchen, serves Italian cuisine and is open for lunch and dinner. Hard Rock Cafe is the hotel's own bar. Spend the day at the beach and enjoy the 2 hot tubs, free water park and gym. Additionally, you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 5-property class Downtown Kuta hotel include Legian Beach and Tuban Beach.

What's nearby

  • Kuta Beach - 2 min walk - 0.2 km
  • Kuta Square - 6 min walk - 0.5 km
  • Beachwalk Shopping Center - 8 min walk - 0.7 km
  • Waterbom Bali - 13 min walk - 1.1 km
  • Legian Beach - 18 min walk - 1.5 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 26 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪KFC - ‬5 min walk
  • ‪Jamie's Italian by Jamie Oliver Kuta Beach - ‬4 min walk
  • ‪Hard Rock Cafe Bali - ‬1 min walk
  • ‪Pizza Hut - ‬1 min walk

About this property

Hard Rock Hotel Bali

Luxury hotel on the beach, with 2 outdoor pools
Hard Rock Hotel Bali offers its guests a full-service spa, a complimentary water park, 2 outdoor swimming pools, and 2 hot tubs. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness centre, and a sauna are also featured at the luxury Hard Rock Hotel Bali. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Kuta hotel is smoke free.

  • 418 guestrooms or units
  • 4 levels
  • 6 buildings
  • 4 dining venues
  • Conference rooms
  • Built in 1998
  • Karaoke
  • Deli
  • Kid's club (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Hard Rock Hotel Bali offers 418 air-conditioned accommodations with minibars and espresso makers. 42-inch LED televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Rock Spa has 8 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 5 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English, Indonesian, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Hard Rock Cafe
  • Jamie Oliver Kitchen
  • Splash Bistro
  • Starz Diner

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Free water park
  • Full-service spa
  • Gym
  • Karaoke
  • Playground
  • Rock climbing
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hard Rock Hotel Bali

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: IDR 2150000
  • New Year's Eve (31 December) Gala Dinner per child: IDR 1075000 (from 6 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 310000 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 9120002421255

We should mention

  • Pool access available from 8 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bali Hard Rock
Bali Hard Rock Hotel
Bali Hotel Hard Rock
Hard Rock Bali
Hard Rock Bali Hotel
Hard Rock Hotel Bali
Hotel Bali Hard Rock
Hotel Hard Rock Bali
Hard Rock Hotel Bali Kuta
Hard Rock Kuta
Hard Rock Bali Kuta

Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Bali?

Hard Rock Hotel Bali offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hard Rock Hotel Bali?

Yep, Hard Rock Hotel Bali has a free self car park.

Are there any beaches close to Hard Rock Hotel Bali?

Yep, Hard Rock Hotel Bali is a short 2-minute walk from Kuta Beach. Fun beach activities include volleyball.

Is there a spa on site at Hard Rock Hotel Bali?

Yep, Rock Spa is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Hard Rock Hotel Bali have a pool?

Yep, and guests love it! Hard Rock Hotel Bali has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8 AM to 9:00 PM.

Does Hard Rock Hotel Bali have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Bali?

Hard Rock Hotel Bali features 2 outdoor pools, 2 hot tubs and 4 restaurants. All guestrooms come with 24-hour room service and espresso makers.

What makes Hard Rock Hotel Bali a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Hard Rock Hotel Bali.

Is Hard Rock Hotel Bali family-friendly?

You bet! With amenities such as a children's club, a children's pool and children's meals, it's no surprise that Hard Rock Hotel Bali is a hit with families.

Is there a free airport shuttle available at Hard Rock Hotel Bali?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hard Rock Hotel Bali?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hard Rock Hotel Bali?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Bali?

No, pets and service animals are not allowed.

Hard Rock Hotel Bali Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 501 out of 1003 reviews
Rating 8 - Good. 312 out of 1003 reviews
Rating 6 - Okay. 125 out of 1003 reviews
Rating 4 - Poor. 39 out of 1003 reviews
Rating 2 - Terrible. 26 out of 1003 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aman Mebrahtom

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard Rock Hotel Bali is incredibly family-friendly, offering a wide range of facilities and activities to keep the kids entertained all day. What truly stood out for us was the exceptional customer service — from top management to the frontline staff, everyone was warm and attentive. And of course, the pool is absolutely one of the best we’ve experienced!
Stayed 7 nights in Apr 2025

8/10 Good

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great pool area, very friendly staff, very good if you have young kids. Only let downs are the rooms are dated (but clean) and the cocktail making skills don't match the price. Overall still a good choice for a family or large group.
Stayed 4 nights in Apr 2025

10/10 Excellent

Sayed

N.a
Stayed 4 nights in Feb 2025

10/10 Excellent

DONNA

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable, however access to the main pool area could need a ramp to make it easier for families.
Stayed 7 nights in Feb 2025

8/10 Good

Natalee

Travelled with family
Liked: Staff & service
This property had a great pool area for the kids. Rooms are dated and smell as does the air conditioning. Breakfast was included and served a great variety of food. I wouldn't stay again due to location and smelly rooms.
Stayed 4 nights in Jan 2025

10/10 Excellent

Stacey Maree, Lilydale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hard Rock Bali - so much so that our kids did not wish to leave the premises. The pool and slides were great and the daily activities were a hit. Would definitely look at staying again. Staff were only always to accommodating.
Stayed 8 nights in Jan 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favourite place to stay in Bali. Great facilities and love the pools.
Stayed 4 nights in Jan 2025

6/10 Okay

Candice

Travelled with family
We found the hotel to be too overcrowded and not enjoyable, its tired and old. The breakfast buffet was awful, very basis dishes and restaurant area had food scraps on the floor, was untidy and felt like a food hall or cafeteria.
Stayed 4 nights in Jan 2025

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Great stay
Stayed 7 nights in Jan 2025

10/10 Excellent

Graham John, Chermside

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome pool and slides for the kids
Stayed 10 nights in Jan 2025

2/10 Terrible

Charbel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
Stayed 4 nights in Jan 2025

2/10 Terrible

Salima

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness

Great airport stay

Nice rooms , wonderful, bed great bar . Unclean pool and crowded . Nice staff. Food adequate. Cool super crowded beach road nearby with a narrow long beach walk .
Stayed 1 night in Jan 2025

10/10 Excellent

Vicki

Disliked: Property conditions & facilities
We have stayed at Hard Rock for a number of years., We are in our 70s now and find your access to the pool area becoming impossible for us to manage the steps. Hundreds of people go to the pool area. And there is a door on that level but behind that door is a gym. I have only ever seen max 3-4 people there at a time. Older people need access through those Gyn doors. 16 steps is just too many yo go up and down maybe 2_3 times a day maybe more.
Stayed 7 nights in Jan 2025

4/10 Poor

Andreas

Travelled with family
Disliked: Cleanliness

Hard Rock Hotel need to step up and be better!

Hotel room was dirty. Blood stains or red wine on bed cover . Big Holes on bed sheets. Breakfast was okey. Dinner buffet was terrible. Only good thing was the pool for the kids.
Stayed 3 nights in Jan 2025

10/10 Excellent

Ginger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time saying at this property 12 months… Staff are fabulous and incredibly welcoming. The hotel is clean fresh and maintain daily.
Stayed 6 nights in Dec 2024

10/10 Excellent

Yahya

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time at hard rock lots of stuff for the kids to do only to
Stayed 7 nights in Dec 2024

8/10 Good

mark

Stayed 3 nights in Nov 2024

6/10 Okay

Oussama

Travelled with family
Liked: Cleanliness, staff & service
The breakfast was a masssive let down. The boiled eggs looked like they were 3 days old, no fresh juice and fruits limited to papaya, watermelon and pineapple. Upon checkout they refused to give us access to the facilities as only hotel residents get access, noting we stayed there for 7 days!
Stayed 6 nights in Dec 2024

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of kids activities.
Stayed 5 nights in Dec 2024

10/10 Excellent

Rema

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best time at the Hard Rock Hotel, the staff are amazing. Everything was just perfect. Can’t wait to go back there again.
Stayed 14 nights in Dec 2024

10/10 Excellent

Hyeyon

Stayed 3 nights in Dec 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rocking good hotel with the beach across the road and live music every night. Looking forward very much to my next visit.
Stayed 3 nights in Oct 2024

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very professional and honest. Great service
Stayed 2 nights in Dec 2024

10/10 Excellent

Lalji

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swinging pool is too good
Stayed 3 nights in Dec 2024