2/10 Terrible
Alexis
27 Jul 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Amenities listed not guaranteed
I picked this hotel based on the pictures some amenities listed online for a Studio, King. However, upon check-in I was given a room with no microwave, and unfinished, open exhaust fan in the bathroom, and no trash can. The AC barely kept the room cool and was noisy and rattled all night, waking me from my sleep. Also, I was charged for the room twice. I prepaid in full through a third party and despite the desk clerk stating he could see I booked through a third party, he refused to give me my room key unless I gave him my credit card to charge the room to, on top of the $50 refundable fee. When I complained about the amenities, I was told that the hotel was "overbooked" and I had been placed in a "corner suite" because I booked through a third party and no other room was available. This caused me to spend more money that planned on meals because I had no way to heat or reheat food. I have limited mobility and can't walk far distances to get food. What makes this worse is I called the hotel directly before my trip to confirm my reservation and that they were paid for the room and was told by a clerk with a Hispanic accent that my reservation was in the system and that there would be no issue with a late check in. I told him I was also trying to confirm the hotel got payment and he said they had. If I had known I was not guaranteed the amenities listed in both the third party and hotel's actual website, I would have booked somewhere else. Including pics of room v. Web pics.
Alexis
Stayed 2 nights in Jul 2025
