Rio Hotel & Casino, a Destination by Hyatt Hotel

4.0 star property
Resort with 16 restaurants, near Fountains of Bellagio

Photo gallery for Rio Hotel & Casino, a Destination by Hyatt Hotel

Seasonal outdoor pool, pool cabanas (surcharge), pool loungers
6 bars/lounges, 2 poolside bars
Flat-screen TV, pay films
Seasonal outdoor pool, pool cabanas (surcharge), pool loungers
16 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$173
includes taxes & fees
25 Jan - 26 Jan

Explore the area

View map
3700 W Flamingo Rd, Las Vegas, NV, 89103
  • Place, Casino at the Rio All-Suite Hotel
    ‪5 min walk‬
  • Place, Fountains of Bellagio
    ‪15 min walk‬
  • Place, Colosseum at Caesars Palace
    ‪17 min walk‬
  • Airport, Las Vegas, NV (LAS-Harry Reid Intl.)
    ‪10 min drive‬

Room options

Remodeled King Suite Strip View

8.0 out of 10
Very good
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed
Premium bedding
  • 54 sq m
  • Sleeps 4
  • 1 King Bed
  • City view

Remodeled 2 Queens Suite Strip View

8.2 out of 10
Very good
(14 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed
Premium bedding
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds
  • City view

Remodeled King Suite

8.4 out of 10
Very good
(70 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed
Premium bedding
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • City view

Remodeled 2 Queens Suite

8.6 out of 10
Excellent
(55 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed
Premium bedding
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds
  • City view

Remodeled King Suite High Floor

8.6 out of 10
Excellent
(56 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Separate bedroom
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • City view

Remodeled 2 Queens Suite High Floor

8.4 out of 10
Very good
(20 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed
Premium bedding
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds
  • City view

Remodeled King Suite High Floor Strip View

8.4 out of 10
Very good
(29 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed
Premium bedding
  • 54 sq m
  • Sleeps 4
  • 1 King Bed
  • City view

Remodeled 2 Queens Suite High Floor Strip View

7.6 out of 10
Good
(19 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed
Premium bedding
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds
  • City view

Premier Suite, 1 Bedroom (High Floor)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed
Premium bedding
  • 102 sq m
  • Sleeps 4
  • 1 King Bed
  • City view

Premier Suite, 1 Bedroom with 2 Queens (High Floor)

7.4 out of 10
Good
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Separate bedroom
  • 102 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • City view

Premier Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed
Premium bedding
  • 102 sq m
  • Sleeps 4
  • 1 King Bed
  • City view

Premier Suite, 1 Bedroom with 2 Queen Beds (High Floor, Strip View)

8.0 out of 10
Very good
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Separate bedroom
  • 102 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • City view

Premier Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed
Premium bedding
  • Sleeps 3
  • 1 King Bed
  • City view

Premier Suite, 1 Bedroom, Roll-in Shower (High Floor)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • City view

Deluxe Room, 1 King Bed, Accessible Bathtub

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed
Premium bedding
  • Sleeps 4
  • 1 King Bed
  • City view

Deluxe Room, 2 Queen Beds, Roll-in Shower

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds
  • City view

Deluxe Room, 2 Queen Beds, Accessible Bathtub

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds
  • City view

Deluxe Room, 1 King Bed, Accessible Bathtub (High Floor)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed
Premium bedding
  • Sleeps 4
  • 1 King Bed
  • City view

Deluxe Room, 2 Queen Beds, Roll-in Shower (High Floor)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds
  • City view

Premier Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Sofa bed
Premium bedding
  • Sleeps 3
  • 1 King Bed
  • City view

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About the area

Las Vegas

At Rio Hotel & Casino, a Destination by Hyatt Hotel you'll be within a 30-minute stroll of Fountains of Bellagio and Fashion Show Mall. Highlights at this resort include 16 restaurants, 2 poolside bars and a casino. .The restaurant, Luckley Tavern & Grill, serves American cuisine and is open for lunch and dinner. With 6 lounge bars to choose from, you can enjoy a drink at the resort. Enjoy the gym, seasonal outdoor swimming pool, pool cabanas and pool loungers. 160000 square feet (14864 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .With a stay at this Las Vegas resort, you'll be 2.9 km (1.8 mi) from T-Mobile Arena and 3.6 km (2.2 mi) from Sphere.

What's nearby

  • Casino at the Rio All-Suite Hotel - 5 min walk - 0.5 km
  • Fountains of Bellagio - 15 min walk - 1.3 km
  • Colosseum at Caesars Palace - 17 min walk - 1.4 km
  • Bellagio Casino - 18 min walk - 1.6 km
  • T-Mobile Arena - 2 min drive - 1.9 km

Getting around

  • Flamingo - Caesars Palace Monorail Station - 2 min drive
  • Las Vegas International Airport Station - 8 min drive
  • Las Vegas, NV (LAS-Harry Reid Intl.) - 7 min drive

Restaurants

  • ‪Rio Masquerade Bar - ‬2 min walk
  • ‪Kang's Kitchen - ‬2 min walk
  • ‪Luckley Tavern & Grill - ‬3 min walk
  • ‪Hash House A Go Go - ‬2 min walk
  • ‪Smashburger - ‬3 min walk

About this property

Rio Hotel & Casino, a Destination by Hyatt Hotel

Resort with 16 restaurants, near Fountains of Bellagio
Rio Hotel & Casino, a Destination by Hyatt Hotel offers its guests a fitness centre and a seasonal outdoor pool. There are 16 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 6 bars/lounges. Public spaces have free WiFi.

Meeting rooms and limo/town car service are available. Event space at this resort measures 160000 square feet (14864 square metres) and includes a conference centre. A casino, a vending machine, and an arcade/games room are also featured at the business-friendly Rio Hotel & Casino, a Destination by Hyatt Hotel. Self parking and valet parking are free.

Smoking is allowed in designated areas at this Las Vegas resort.

  • 2522 guestrooms or units
  • 51 levels
  • 2 buildings
  • 16 dining venues
  • 2 bars by the pool
  • 6 bars or lounges
  • Conference rooms
  • 160000 sq ft of conference space
  • 14864 sq. m of conference space
  • Built in 1990
  • Casino
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Rio Hotel & Casino, a Destination by Hyatt Hotel offers 2522 accommodations with laptop-compatible safes and a hairdryer. This accommodation offers separate sitting areas and includes sofa beds. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Onsite parking available only on request
  • Free self parking on site
  • Free secured, covered valet parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 to 40 for adults and USD 15 to 30 for children
  • 16 restaurants
  • 2 poolside bars
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Canteen Food Hall
  • El Burro Borracho
  • Hash House A Go Go
  • Luckley Tavern & Grill
  • Voodoo Steakhouse

Things to do

  • 1,200 slot machines
  • 55 gaming tables
  • Arcade/game room
  • Casino (100,000 square foot of space)
  • Concerts/live shows
  • Evening entertainment
  • Gym
  • Mini golf
  • Seasonal outdoor pool
  • Shopping
  • Sportsbook

Family friendly

  • Arcade/game room
  • In-room sofa bed
  • Mini golf
  • Mini-fridge
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (160,000 square foot of space)
  • Meeting rooms

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 51 floors
  • Banquet hall
  • Built in 1990
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • Limited room service
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 October to 28 February:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Resort fee: USD 56.69 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25 to 40 for adults and USD 15 to 30 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open on 01 March and close on 27 October.
  • Pool access available from 10:00 AM to 5:00 PM

Property is also known as

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Rio Hotel & Casino, a Destination by Hyatt Hotel Resort
Rio Hotel & Casino, a Destination by Hyatt Hotel Las Vegas

Frequently asked questions

What is the cancellation policy at Rio Hotel & Casino, a Destination by Hyatt Hotel?

Rio Hotel & Casino, a Destination by Hyatt Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Rio Hotel & Casino, a Destination by Hyatt Hotel?

As of 22 Jan 2026, prices found for a 1-night stay for 2 adults at Rio Hotel & Casino, a Destination by Hyatt Hotel on 25 Jan 2026 start from NZ$75.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Rio Hotel & Casino, a Destination by Hyatt Hotel?

Yep, Rio Hotel & Casino, a Destination by Hyatt Hotel has a free self car park, free valet parking and free RV/bus/truck parking.

Does Rio Hotel & Casino, a Destination by Hyatt Hotel have a pool?

Rio Hotel & Casino, a Destination by Hyatt Hotel has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger. The pool is open 10:00 AM to 5:00 PM (Seasonal outdoor pool open from March 01 to October 27).

What makes Rio Hotel & Casino, a Destination by Hyatt Hotel a romantic place to stay?

A bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Rio Hotel & Casino, a Destination by Hyatt Hotel.

Is Rio Hotel & Casino, a Destination by Hyatt Hotel family-friendly?

You bet! With amenities such as an arcade, on-site mini golf and a deli, it's no surprise that Rio Hotel & Casino, a Destination by Hyatt Hotel is a hit with families.

Does Rio Hotel & Casino, a Destination by Hyatt Hotel serve breakfast?

Sure does, full brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Rio Hotel & Casino, a Destination by Hyatt Hotel?

No, Rio Hotel & Casino, a Destination by Hyatt Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Rio Hotel & Casino, a Destination by Hyatt Hotel?

Relax with a coldie at the 2 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves American cuisine.

What time are check-in & check-out at Rio Hotel & Casino, a Destination by Hyatt Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Rio Hotel & Casino, a Destination by Hyatt Hotel?

No, only service animals are allowed.

Rio Hotel & Casino, a Destination by Hyatt Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 3358 out of 7305 reviews
Rating 8 - Good. 1504 out of 7305 reviews
Rating 6 - Okay. 1033 out of 7305 reviews
Rating 4 - Poor. 668 out of 7305 reviews
Rating 2 - Terrible. 742 out of 7305 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good stay
Stayed 1 night in Oct 2025

6/10 Okay

Khan M

Liked: Cleanliness
We rented the high floor king suite. The room and furniture is very big with wide open window to see nice view. However, the room didn't have the basic equipment and accessories like microwave, complimentary water bottle. The bathroom fittings are also backdated. Otherwise it
Stayed 2 nights in Oct 2025

10/10 Excellent

ricardo

great casino
Stayed 2 nights in Aug 2025

4/10 Poor

Tyrone

Liked: Cleanliness
Disliked: Staff & service
ok
Stayed 2 nights in Oct 2025

10/10 Excellent

Helen Hyun Suk

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2025

4/10 Poor

Tom

Travelled with partner
Disliked: Staff & service, amenities
At check-in, the desk guy directed me to the wrong tower for my room. It's a big place with a confusing layout, and they offered no property maps. Directional signage was confusing. No Free Breakfast! Breakfast Restaurant (Hash House) was very expensive, and the food wasn't very good. Walked to Denny's nearby for breakfast on following days. Dinner restaurants and bar were also expensive for a casino. Will not stay at this property again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Rachette

Liked: Cleanliness
The room was fantastic! Very clean almost brand new I would say. The only sadness is they close the pool area way too early for the winter. It was gorgeous weather outside we would’ve loved to go to the pool.
Stayed 2 nights in Oct 2025

6/10 Okay

Xiaobin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The older tower is showing its age. we were first assigned a room without hot water.
Stayed 1 night in Sep 2025

4/10 Poor

Rachel

Stayed 1 night in Oct 2025

2/10 Terrible

Angel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 4 nights in Oct 2025

10/10 Excellent

Jerry Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff, beautiful view, great food options!
Stayed 3 nights in Oct 2025

6/10 Okay

Ufezeener

Stayed 1 night in Oct 2025

10/10 Excellent

Patrick

Stayed 1 night in Sep 2025

10/10 Excellent

Leonel

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 3 nights in Oct 2025

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just behind the strip so a bit calmer of an evening. Room was better than other families at both flamingo and Ceaser’s, and much cheaper.
Stayed 4 nights in Oct 2025

10/10 Excellent

Sara

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Clinton

Travelled with group
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Awful… - We came expecting a pool but it was closed. Still charged full resort fee. No mention online at booking pool would be closed. - Our floor had WiFi issues. AI chat agent was not helpful so we stood in line 30 minutes to get a phone number for IT and then spent another 30 minutes getting our devices connected while on phone with IT - Our door frame was bent by the handle such that you could just use a keycard or credit card to easily pop the door open without needing a keycard to access the room. So we had to switch rooms one day into our stay - We initially received a response giving us one free day resort fee for our troubles prior to having to switch rooms. However, upon following up regarding having to switch rooms received zero response from management. Additionally, I’ve never stayed at a hotel that didn’t have a coffee maker in the room. I am giving management a few more days to respond to see if they will make things right but I doubt it. Also will be curious to see whether they even remove the resort fee for that one day,
Door frame bent. Door easily opened with any kind of card by just popping it in. We had to switch rooms as a result. We saw rooms all down our hallway with door frames like this.
Door frame bent. Door easily opened with any kind of card by just popping it in. We had to switch rooms as a result. We saw rooms all down our hallway with door frames like this.
Door frame bent. Door easily opened with any kind of card by just popping it in. We had to switch rooms as a result. We saw rooms all down our hallway with door frames like this.
Stayed 5 nights in Oct 2025

10/10 Excellent

James

Stayed 2 nights in Oct 2025

2/10 Terrible

Katie

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
BEWARE! This hotel charges $50 +tax per night for resort fee, despite what your booking says! In addition, the hotel policy for IDs and credit cards accidentally left at the front desk is to place them with security in a "lost and found" without notifying the patron! Not even a phone call...this is ridiculous and such terrible customer service. In addition, the restaurant options are horrible. The new "canteen" is supposed to look retro but it just looks dated and like bad carnival food trucks. Do yourself a favor and go someplace else!
Stayed 2 nights in Oct 2025

10/10 Excellent

adan

Stayed 5 nights in Sep 2025

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, property conditions & facilities
Our room was very large and renovated.
Stayed 1 night in Oct 2025

10/10 Excellent

Ricardo

Stayed 2 nights in Oct 2025

8/10 Good

Ryan Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Need more breakfast options. Clean and comfortable.
Stayed 3 nights in Oct 2025

8/10 Good

Andres

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A/C worked great
Stayed 2 nights in Oct 2025