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LUX* Le Morne

5.0 star property
Luxury resort on the beach, with 4 outdoor pools

Photo gallery for LUX* Le Morne

On the beach, white sand, sun-loungers, beach umbrellas
Creator video
Terrace/patio
View from room
5 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • All-inclusive
  • Bar
  • Gym
The current price is NZ$762
includes taxes & fees
27 Aug - 28 Aug

Explore the area

View map
Coastal Road, Le Morne
  • Le Morne Beach
    ‪20 min walk‬
  • Le Morne Mountain
  • Paradis Golf Club
    ‪3 min drive‬
  • Mahebourg (MRU-Sir Seewoosagur Ramgoolam Intl.)
    ‪61 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | View from room

Deluxe Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Ceiling fan
Blackout curtains
Bathrobes
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Prestige Junior Suite

Prestige Junior Suite

Prestige Junior Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Ceiling fan
Bathrobes
Rainfall showerhead
  • 63 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Junior Suite

Minibar, in-room safe, desk, free WiFi

Ocean Junior Suite

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Ceiling fan
Bathrobes
Rainfall showerhead
  • 57 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Ceiling fan
Blackout curtains
Bathrobes
  • 52 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Sunset Junior Suite

Sunset Junior Suite | View from room

Sunset Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Ceiling fan
Bathrobes
Rainfall showerhead
Hairdryer
  • 46 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Minibar, in-room safe, desk, free WiFi

Family Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Ceiling fan
Bathrobes
Rainfall showerhead
Hairdryer
  • Sea view
  • Sleeps 4
  • 2 King Beds

About the area

Le Morne

A luxury stay in Le Morne awaits you at LUX* Le Morne. Within a 30-minute stroll, you'll find Le Morne Beach and Le Morne Mountain. Highlights at this beachfront resort include 5 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and Ayurvedic treatments along with access to the hot springs/mineral springs and sauna. The restaurant, The Kitchen, is open for breakfast, lunch and dinner. Maison LUX is the resort's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Business travelers can take advantage of a meeting room, a conference centre, and limo/town car service. Plus you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a steam room. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 5-property class Le Morne resort include Black River Gorges National Park and Chamarel Falls.
View more Resorts in Le MorneOpens in a new window

What's nearby

  • Le Morne Beach - 20 min walk - 1.7 km
  • Paradis Golf Club - 3 min drive - 3.0 km
  • Chamarel Falls - 20 min drive - 18.0 km
  • Seven Coloured Earths - 21 min drive - 19.1 km
  • Tamarin Bay - 28 min drive - 23.9 km

Getting around

  • Mahebourg (MRU-Sir Seewoosagur Ramgoolam Intl.) - 93 min drive

Restaurants

  • ‪Le Manoir - ‬7 min walk
  • ‪The Boathouse Bar & Grill - ‬7 min walk
  • ‪Oasis Bar - ‬7 min walk
  • ‪Saveurs des Iles, Dinarobin Hotel Golf & Spa - ‬11 min walk
  • ‪Floating Market - ‬6 min walk

About this property

LUX* Le Morne

Luxury resort on the beach, with 4 outdoor pools
Some rates at LUX* Le Morne are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At LUX* Le Morne, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This luxury resort also offers a complimentary children's club, a children's pool and a steam room. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Le Morne resort.

  • 1 floor
  • 149 guestrooms or units
  • 26 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Locker space
  • Swim-up bar
LUX* Le Morne offers 149 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. LED televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Le Morne resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Thai massages. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Languages

Chinese (Mandarin), English, French, German, Hindi, Italian, Russian, Thai

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Limo/town car service
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 30 to 50 for adults and EUR 15 to 25 for children
  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas

Restaurants on site

  • East
  • Ilot & Oasis
  • Maison LUX
  • The Beach
  • The Kitchen

Things to do

  • 24-hour pool access
  • 4 outdoor pools
  • Beach yoga
  • Bicycle rentals
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Library
  • Motor boating
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Tennis
  • Tennis lessons
  • TV in common areas
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking

More

  • 1 floor
  • 26 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 3:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces a strict dress code in all dining and bar venues. Swimwear is not permitted and must be covered with other clothing. During lunch and dinner service, sleeveless clothing is not permitted, and men are required to wear long pants.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at LUX* Le Morne

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 30 to 50 for adults and EUR 15 to 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

LUX Hotel Morne
LUX Morne
LUX Morne Resort
LUX Morne Hotel
Les Pavillons Le Morne
Lux Le Morne Hotel Le Morne
LUX Le Morne Mauritius
Hotel Les Pavillons
Les Pavillons Le Morne
LUX* Le Morne Mauritius
LUX Le Morne

Frequently asked questions

What is the cancellation policy at LUX* Le Morne?

LUX* Le Morne offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at LUX* Le Morne?

As of 9 Aug 2025, prices found for a 1-night stay for 2 adults at LUX* Le Morne on 27 Aug 2025 start from NZ$762.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at LUX* Le Morne?

Yep, LUX* Le Morne has free valet parking.

Are there any beaches close to LUX* Le Morne?

Yep, LUX* Le Morne is a short 19-minute walk from Le Morne Beach. Fun beach activities include yoga, snorkelling and scuba diving. You can also find motor boats and boat tours.

Is there a spa on site at LUX* Le Morne?

Yep, there is an onsite spa at LUX* Le Morne. It has a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does LUX* Le Morne have a pool?

LUX* Le Morne has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 24 hours.

What luxury perks are available at LUX* Le Morne?

LUX* Le Morne features 2 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes LUX* Le Morne a romantic place to stay?

Couples spa treatments and beachfront dining, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at LUX* Le Morne.

Is LUX* Le Morne family-friendly?

You bet! With amenities such as a free children's club, a children's pool and children's meals, it's no surprise that LUX* Le Morne is a hit with families.

Are there hot tubs in the rooms at LUX* Le Morne?

No, but there are deep-soaking baths in the guestrooms.

Does LUX* Le Morne serve breakfast?

You bet, buffet brekkie is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at LUX* Le Morne?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at LUX* Le Morne?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at LUX* Le Morne?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at LUX* Le Morne?

No, pets and service animals are not allowed.

LUX* Le Morne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 356 out of 489 reviews
Rating 8 - Good. 91 out of 489 reviews
Rating 6 - Okay. 28 out of 489 reviews
Rating 4 - Poor. 13 out of 489 reviews
Rating 2 - Terrible. 1 out of 489 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel, no regrets!
Stayed 3 nights in Apr 2025

10/10 Excellent

Harsha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties I have been to, the care to detail and customer satisfaction is exemplary. The location is ideal and serene. Big shout out to the concierge services for their attitude, will be returning again in the future.
Stayed 3 nights in Apr 2025

8/10 Good

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Nuru, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean. The staff and the service was good as was the food and beach. If you’re browsing and still 50/50 about it just go for it.
Stayed 1 night in Mar 2025

10/10 Excellent

Nuru, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, wonderful staff. Location wise it feels like you’re isolated and away from everything. But if you’re staying for a couple of nights there is enough restaurants and food options but if you want to explore beyond the hotel you’ll have to go out of your way to see Mauritius otherwise your only experience of Mauritius might be of the hotel (which isn’t necessarily a bad thing). The beach was nice, the seafood was great and there were lots of water activities. Take advantage of the glass bottom boat tour (complimentary for guests) that leaves at 10am and 2pm or charter a speed boat excursion to another beach with festive vibes. At night it’s generally quiet but there was a bon fire near the edge of the property. If you plan on making it a boozy vacation go for the All Inclusive it balances out in the end.
Stayed 3 nights in Mar 2025

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I recently spent seven unforgettable days at your hotel, and we can say without hesitation that it was the most beautiful and memorable hotel experience we’ve ever had. From the moment we arrived, we were welcomed with genuine warmth and exceptional service—especially thanks to the charming Matthieu, who greeted us so politely and made us feel at home right away. Nestled at the foot of a breathtaking Le Morne, the hotel offered stunning scenery from sunrise to sunset, with views stretching from the sea to the jungle. We’d also love to extend a special thanks to Vyshee, who gave us a wonderful tour of the hotel and was incredibly accommodating throughout our stay. Her joyful and loving spirit truly made a lasting impression. The design of the hotel blends perfectly with nature, with open spaces that make you feel like you’re in the heart of the outdoors—yet with the added comfort of the kindest and most attentive staff always ready to help. We stayed on half-board and thoroughly enjoyed every single breakfast and dinner. The cuisine was rich in variety and quality—the hotel buffet stands out as one of the best we’ve ever experienced. The hotels beach was simply beautiful. Just like a scene from a travel magazine, and even more magical in real life. We also appreciated the wide range of activities, from yoga and themed dinners to a private dolphin trip, which was a truly special experience. Thank you all for making our stay so remarkable.
Stayed 6 nights in Apr 2025

6/10 Okay

Tumaini

Travelled with family
Liked: Cleanliness, amenities
Check-In process is terrible. After an hour long drive from the airport, it’s another hour before you finally check-in and get into your room.
Stayed 3 nights in Mar 2025

10/10 Excellent

Yassin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Mauritius

Beautiful report. Stunning backdrop with mountain in background as you’re by the pool or beach. Everything was almost perfect. The almost is the service.. although it’s done with a smile and very warm.. it was a bit slow. We sometimes had to repeat orders. So 9/10. Would definitely visit again.
Stayed 8 nights in Feb 2025

8/10 Good

Charis S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and location. Lovely spa experience. Enjoyed the different flavoured water options on the beach. I didn’t enjoy the food I thought it was very average and not fresh. The staff were nice. I would say this hotel is 3-4 stars definitely not 5 star experience.
Stayed 3 nights in Jan 2025

10/10 Excellent

Peter

Stayed 8 nights in Jan 2025

6/10 Okay

Rossella

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Dec 2024

8/10 Good

ricardo, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is stunning. However, more training is needed for the staff. Ordered food from one of the pool bars and after an hour, my food never arrived. The remote in my room didnt work, i requested service, it never came. I asked for menus to the restaurants to determine where to go for dinner and no one could get this information for me. So, with some training, this has the potential to be a 5 star resort
Stayed 1 night in Dec 2024

10/10 Excellent

Sobhadevi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at Le Morne Lux Highly recommend people who visit Mauritius to stay in Lux Hotels the best group in Mauritius cater to all your needs highly professional and making sure you have a lovely time during your stay
Stayed 1 night in Oct 2024

10/10 Excellent

Shandy

Stayed 1 night in Oct 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, beautiful scenery. Staff were lovely and the food was amazing. Le Morne is a beautiful part of the island and the hike up the mountain was a great experience.
Stayed 7 nights in Aug 2024

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay for our honeymoon a few months ago! Fantastic hotel with the most attentive staff! We would like to especially call out Shahil, Nandika, Kavish and Anoop who were incredibly friendly and always going the extra mile to deliver exceptional service. We will be back!
Stayed 7 nights in May 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Aug 2024

10/10 Excellent

Assim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Jurgen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in May 2024

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing experience! Staff all around was on point - highly recommend staying here. Best all inclusive package I’ve had yet!
Stayed 5 nights in May 2024

10/10 Excellent

Andrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in Apr 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels and locations I’ve ever visited
Stayed 5 nights in Apr 2024

8/10 Good

Sarah

Travelled with partner
Liked: Property conditions & facilities
We spent several nights at Lux following 4 nights at a neighbouring hotel as part of our honeymoon. The service was what really let it down the most unfortunately, especially in direct comparison to the other hotel we stayed in, which was exceptional. I was surprised that this is a 5* hotel as the standard of service is more in line with a 4*. At breakfast the staff seem quite hurried and stressed and the wait for a coffee/ hot beverage can take as long as 20-25 mins. In general the staff are not as attentive as they should be and it can take up to 10-15 mins to get served when sat at the bars or on sun loungers. They seem to have quite a few inexperienced staff who are not confident in waiting tables or serving. The Wi-Fi at the hotel is very poor and intermittent, which can get quite frustrating. We were not pre warned about the insect fogging which happens every evening and consists of a very loud machine which pumps plumes of very potent white smoke and chemicals around the buildings. If you are outside enjoying the facilities when this happens you are often caught up in the smoke, which is really unpleasant. On two occasions our room wasn’t cleaned until 5pm, which was quite inconvenient when we needed to use it. There were quite a few issues with smoke/ fire alarms going off in the bars and restaurants, on one occasion the alarm went off 4 times in 10 minutes when we were having drinks. On the last day of our stay the water in our rooms stopped working.
Stayed 3 nights in Apr 2024

6/10 Okay

Alex

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Amazing location, good rooms but very bad service

Five star location, nice rooms and good food. Unfortunately service was incredibly bad for a five star hotel. We were without sun beds on a couple of occasions if you are late on arrival at the beach. Your wine was served when dinner is almost over and overall hectic mood from the staff.
Stayed 4 nights in Feb 2024