Serviced apartments in Leith

I’ve stayed at this hotel many times and the service has usually been good. However, on this occasion we experienced issues with the room that were never resolved, which is not acceptable. As a result, we will need to reconsider staying there again.

We arrived early and were able to check in to our room right away. Our room was a basement room, but very bright and spacious for two adults and a child. We could not fault the cleanliness either. Our room had an iron an ironing board as well the usual tea / coffee making facilities; and a tray with bottled water, packets of crisps and small packets of biscuits. We didn’t realise until check out that these were free, and were given the opportunity to go back and help ourselves (we hadn’t officially checked out at that point) We didn’t order breakfast because there were two picky eaters and it would have been a waste. When we checked out the following morning, we left 4 bags and a helium balloon for storage until nearer our journey home. When we returned nearer lunch time and sat in the bar / lounge area to eat our own lunches etc. Helen was really good with my granddaughter, chatting away to her and answering any questions she had. The manager, receptionist and Donna all chatted with her and asked about her mermaid doll. The Manager then asked if she wanted to use the walkie talkie to speak to all staff. My granddaughter said yes and was told to say “hello everyone”, to which Donna replied into her walkie talkie. This hotel is very close to Edinburgh Playhouse and tram stops too, making it an ideal place to stay when visiting Edinburgh - and the price we paid was very reasonable compared to a lot of the other places nearby. I’d definitely stay here again.

Breakfast was very good and property is in a very good location. Happy with the stay.