2/10 Terrible
Teresa
12 Feb 2026
I paid for a room and when I arrived after hours I opened the lock box as instructed by the emails i recieved and there was no key. Thankfully there was a couple coming in at the same time as me so they phoned the after hours number as I couldnt make outgoing calls due to the poor reception in the area.
The lady I spoke to on the phone was incredibly rude and told me they had no rooms for me. It was around 8pm in the night and by this time there was not a single room in the area available. My three year old and I ended up sleeping in my car over night on our first night in Costa Rica.
I do not recommended playing with this joke of a hotel. I still cant believe this happened and the fact she was so ignorant about it and not willing to even help me in any way was disgusting. DO NOT BOOK HERE, YOU ARE NOT PROMISED A ROOM EVEN IF THEY TAKE YOUR MONEY.
Teresa
Stayed 1 night in Feb 2026































