4/10 Poor
Fiona
Travelled with partner
8 Feb 2025
We have stayed at Formby Hall for the last 15 years and have always been happy and left positive feedback. Unfortunately, our last 2 night stay was dreadful. The room was incredibly dark, it was impossible to read a book, it was difficult to get dressed, put on make up etc. I made reception aware of the problem and asked for an extra light. We also asked for a couple of clean glasses as the ones in the room were filthy and obviously had not been changed from the previous guests.
On returning from our day out nothing had been done and our room was a mess. A piece of paper had also been pushed partly under the door asking my husband and I not to smoke in the room. We have NEVER EVER smoked, and i found this highly insulting. We could not wait to leave. This is a disgusting way to treat long standing regular customers.
Fiona
Stayed 2 nights in Feb 2025