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Charlotte Street Hotel, Firmdale Hotels

Photo gallery for Charlotte Street Hotel, Firmdale Hotels

A row of outdoor cafe tables and chairs with potted plants, set against a building with a white awning and a sign that reads "CHILDREN'S CAFE HOTEL".
A dining room with a large abstract painting, a chandelier, and patterned wallpaper.
A hotel with a brick facade, arched windows, and a flag.
A spacious living room with a fireplace, a large black sculpture, and a wooden floor.
A cozy living room with a three-tiered tea service set on a patterned table, a sofa, and a bookshelf in the background.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$1,583
includes taxes & fees
17 Sept - 18 Sept

Explore the area

View map
15-17 Charlotte Street, London, England, W1T 1RJ
  • Place, Tottenham Court Road
    ‪1 min walk‬
  • Place, Theatreland
    ‪2 min walk‬
  • Place, Oxford Street
    ‪3 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪74 min drive‬

Room options

View all photos for Queen Room

A bedroom with a large bed, a headboard with a floral pattern, two bedside tables with lamps, a green armchair, and a window with patterned curtains.

Queen Room

  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room

A bedroom with a blue star-patterned wall, a bed with patterned pillows, a nightstand with a radio and a vase of flowers, and a window with curtains.

Superior Room

9.4 out of 10
Exceptional
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Luxury Room

A bedroom with a large bed, a bench, a chair, a small table, and a bookshelf.

Luxury Room

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room

A bedroom with a large bed, a chair, a bench, and a nightstand.

Deluxe Room

10.0 out of 10
Exceptional
(8 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for 1 Bedroom Virginia Woolf Suite

A cozy living room with a sofa, armchairs, a coffee table, and a painting on the wall.

1 Bedroom Virginia Woolf Suite

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Penthouse Suite

A bedroom with a bed, a desk, a chair, a window with curtains, and a mirror.

Penthouse Suite

  • 65 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Loft Suite

A bedroom with a large bed, a bookshelf, a nightstand, and a green upholstered bench.

Loft Suite

  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Loft Suite

A spacious living room with a high ceiling, a staircase, a large painting, and a cozy seating area.

Superior Loft Suite

  • 46 sq m
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Luxury Junior Suite

A room with a red wall, a large tapestry, two armchairs, a sofa, and a window with floral curtains.

Luxury Junior Suite

  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Junior Suite

A bedroom with a bed, a sofa, a chair, a table, and a window with curtains.

Deluxe Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Mobility Accessible

A bedroom with a large bed, a striped sofa, a nightstand, and a window with curtains.

Junior Suite, Mobility Accessible

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About the area

London

A luxury stay in the heart of London awaits you at Charlotte Street Hotel, Firmdale Hotels. Within just a 10-minute stroll, you'll find popular attractions like Oxford Street and Russell Square. Highlights at this family-friendly hotel include a full-service spa, a restaurant and a bar/lounge. .The restaurant, Oscar, is open for breakfast, brunch, lunch and dinner. 43 square feet (4 square metres) of event facilities include meeting rooms and conference space, and other business amenities include limo/town car service. Added amenities include free Wi-Fi in public areas, a gym and laundry facilities. Full breakfast is available daily between 7 AM and 11 AM. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 4.5-property class London City Centre hotel include The British Museum and Leicester Square.

What's nearby

  • Tottenham Court Road - 1 min walk - 0.2 km
  • Crabtree Fields - 1 min walk - 0.2 km
  • Theatreland - 2 min walk - 0.2 km
  • Oxford Street - 3 min walk - 0.3 km
  • 100 Club - 3 min walk - 0.3 km

Getting around

  • Goodge Street Underground Station - 4 min walk
  • Tottenham Court Road Station - 7 min walk
  • Heathrow Airport (LHR) - 60 min drive

Restaurants

  • ‪Elysee - ‬3 min walk
  • ‪The Queen Charlotte - ‬1 min walk
  • ‪Italian Bear Chocolate - ‬1 min walk
  • ‪Bricklayers Arms - ‬2 min walk
  • ‪Nordic Bar - ‬1 min walk

About this property

Charlotte Street Hotel, Firmdale Hotels

Charlotte Street Hotel, Firmdale Hotels offers its guests a full-service spa and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Meeting rooms and limo/town car service are available. Event space at this hotel measures 43 square feet (4 square metres) and includes conference space. A library, a terrace, and multilingual staff are also featured at the luxury Charlotte Street Hotel, Firmdale Hotels. Parking is available for a fee.

This 4.5-star London hotel is smoke free.

  • 1 building
  • 52 guestrooms or units
  • 5 levels
  • Conference rooms
  • 43 sq ft of conference space
  • 4 sq. m of conference space
  • Built in 2000
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Charlotte Street Hotel, Firmdale Hotels offers 52 accommodations with minibars and a safe. Beds feature Frette Italian sheets and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

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Haymarket Hotel, Firmdale Hotels
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  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
4.9 out of 5, Exceptional, 585 reviews
The price is NZ$1,239
includes taxes & fees
30 Aug - 31 Aug
Haymarket Hotel, Firmdale Hotels

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service
  • Secured valet parking on site (GBP 70 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: GBP 28 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Oscar

Things to do

  • Full-service spa
  • Gym
  • Library

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 43 square feet of conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2000
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 78.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 28 per person
  • Valet parking fee: GBP 70 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 78.0 per night
  • Service fee: 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Charlotte Street Hotel, Firmdale Hotels Hotel
Charlotte Street Hotel London
Charlotte Street London
Hotel Charlotte Street
Charlotte Street Hotel London, England
Charlotte Street Hotel, Firmdale Hotels London
Charlotte Street Hotel, Firmdale Hotels Hotel London

Frequently asked questions

What is the cancellation policy at Charlotte Street Hotel, Firmdale Hotels?

Charlotte Street Hotel, Firmdale Hotels offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Charlotte Street Hotel, Firmdale Hotels?

As of 18 Aug 2026, prices found for a 1-night stay for 2 adults at Charlotte Street Hotel, Firmdale Hotels on 17 Sept 2026 start from NZ$1,583, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Charlotte Street Hotel, Firmdale Hotels?

Yep, Charlotte Street Hotel, Firmdale Hotels has secured valet parking with in/out privileges for GBP 70 per day.

Is there a spa on site at Charlotte Street Hotel, Firmdale Hotels?

Yep, there is an onsite spa at Charlotte Street Hotel, Firmdale Hotels. You'll enjoy services like massages.

What makes Charlotte Street Hotel, Firmdale Hotels a romantic place to stay?

A lounge bar and 24-hour room service, as well as Frette Italian sheets and massage services available in the guestrooms, help set the scene for a romantic weekend at Charlotte Street Hotel, Firmdale Hotels.

Is Charlotte Street Hotel, Firmdale Hotels family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Charlotte Street Hotel, Firmdale Hotels is a hit with families.

Does Charlotte Street Hotel, Firmdale Hotels serve breakfast?

Yep, full brekkie is available daily between 7 AM and 11 AM.

Is there a free airport shuttle available at Charlotte Street Hotel, Firmdale Hotels?

No, Charlotte Street Hotel, Firmdale Hotels does not offer an airport shuttle service.

Is there a bar or restaurant at Charlotte Street Hotel, Firmdale Hotels?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Charlotte Street Hotel, Firmdale Hotels?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Charlotte Street Hotel, Firmdale Hotels?

No, only service animals are allowed.

Charlotte Street Hotel, Firmdale Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 184 out of 217 reviews
Rating 8 - Good. 25 out of 217 reviews
Rating 6 - Okay. 4 out of 217 reviews
Rating 4 - Poor. 3 out of 217 reviews
Rating 2 - Terrible. 1 out of 217 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, comfortable rooms and public spaces.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Katrine

Liked: Cleanliness, staff & service, amenities
Outstanding and cosy Hotel in very central location
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, staff, restaurant and location.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful room and staff and entire experience
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, amenities
Attentive service, comfortable room
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Marji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in great location
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room- spotless, spacious. Hotel lobby also beautiful-comfortable and inviting.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel for our family of 5! Would definitely stay here again!
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Tong Hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in London! Great location - quiet and charming, but close to everything. The staff anticipates your every need.
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Sekiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

London’s best!

One of our favorite hotels in the world. Luxurious without being fussy. The rooms are so comfortable and the service is incredible.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Kara

Liked: Amenities, property conditions & facilities
Great spot - good restaurant and comfortable spacious room. Quiet too.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Risa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel!
Stayed 6 nights in Aug 2023
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with outstanding service!
Stayed 3 nights in Jul 2024
Verified review

8/10 Good

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a problem with a blocked shower drain that nearly flooded the bathroom as the water level rose. I had to abandon the shower in the middle and run a bath.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a perfect location for taking in the heart of London. Walking distance to great pubs, restaurants, theatres, and sightseeing. Friendly staff and very comfortable and well-designed. We'll be back.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect at the Charlotte Street Hotel
Stayed 5 nights in Jul 2022
Verified review

10/10 Excellent

John G

A charming hotel! I plan to tell all my American friends about this gem of a hotel.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in every way, like a second home.
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely, beautifully decorated place where the attentive staff enhances the experience.
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Everything is great: bedding, decor, staff, location. Will be back!
Stayed 5 nights in Sep 2022
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
I love the colorful rooms
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service from the front desk and doormen. Lovely bar, perfect location.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. the service as well. I had a lot of guests coming to visit me there and they all loved it. Many meals. All great. Definitely will stay there again.
Stayed 6 nights in Jul 2025
Verified review

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little luxury hotel with lots of character and individually beautifully decorated rooms. It's super comfortable and welcoming with helpful, knowledgeable staff. There are lots of excellent restaurants in the area. Great stay even if too brief.
Stayed 1 night in Jun 2024