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3.7 out of 5

"Breakfast staff were rude,not all but some. Otherwise everything was good " More

By a verified traveller on Sat 04 Jan 2020

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Hotel Description

At Novotel London Canary Wharf Hotel you'll be 4.6 km (2.8 mi) from Tower Bridge and 4.6 km (2.8 mi) from O2 Arena. Highlights at this hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

Flat-screen TVs with digital channels are featured in all 313 rooms, and you can enjoy free WiFi, coffee/tea makers, and safes. 24-hour room service, hair dryers, and phones are also available.

The fine-dining restaurant, BOKAN 37, serves international cuisine and is open for breakfast, brunch, and dinner. BOKAN 38 is the hotel's own cocktail bar, serving drinks along with light fare. Added amenities include free WiFi in public areas, a fitness center, and a coffee shop/café. Full breakfast is available daily.

You'll be 5 km (3.1 mi) from Tower of London and 4.2 km (2.6 mi) from Financial District with a stay at this 4-star Canary Wharf hotel.

Superior Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$220* Per night/room 30 Oct. - 31 Oct.

Superior Double Room, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room, City View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 1 King Bed (Premium)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel London Canary Wharf Hotel ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel London Canary Wharf Hotel

Everyone (1) Couples (1)
5 out of 5
Breakfast staff were rude,not all but some. Otherwise everything was good

Posted by on 4 Jan. 2020

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2 out of 5
Cool atmosphere and location, and very clean but unfortunately we found this hotel to be quite poorly organised and staff were friendly but not very helpful. Overall, it was an average stay for a couple of nights in London.

Posted by on 6 Jul. 2019

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Comment from Hotel Management

6 Jul. 2019 by Novotel Canary Wharf

Thank you for your feedback and for choosing to stay with us. We're sorry to hear that you did not enjoy your stay and would appreciate further feedback so that we investigate with our team.

4 out of 5

Posted by on 3 Jan. 2019

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Comment from Hotel Management

4 Jan. 2019 by Lea Uettwiller, Guest Services coordinator

Dear, Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Warmest regards,

About the Novotel London Canary Wharf Hotel

Location 40 Marsh Wall, London, England E14 9TP

Property Features

Novotel London Canary Wharf Hotel offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A rooftop terrace, multilingual staff, and concierge services are also featured at the business-friendly Novotel London Canary Wharf Hotel. This 4-star London hotel is smoke free.

  • 313 guestrooms or units
  • 39 levels
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: London City Airport (LCY) (7.5 km / 4.6 mi)
  • Train station: London Limehouse Station (2.3 km / 1.4 mi)
  • Metro station: South Quay Station (0.4 km / 0.2 mi)

Room Amenities

Novotel London Canary Wharf Hotel offers 313 air-conditioned accommodations with safes and coffee/tea makers. 55-inch flat-screen televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Canary Coffee - Onsite coffee shop.

BOKAN 37 - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.

BOKAN 38 - This cocktail bar serves light fare only. Open daily.

BOKAN 39 - Onsite rooftop bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pet Policy

  • Pets: GBP 25 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 25 per person (approximately)
  • Pet fee: GBP 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel London Canary Wharf Hotel
  • Novotel London Canary Wharf
  • Novotel London Canary Wharf (opening November 2016)
  • Novotel London Canary Wharf England
  • Novotel London Canary Wharf (Opening soon)
  • Novotel London Canary Wharf
  • Novotel London Canary Wharf Hotel Hotel
  • Novotel London Canary Wharf Hotel London
  • Novotel London Canary Wharf Hotel Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.