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Novotel London Canary Wharf Hotel

4-star property
40 Marsh Wall, London, England 0508 053 286
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3.7 out of 5
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See all 3 wotif Reviews

"Breakfast staff were rude,not all but some. Otherwise everything was good " More

By a verified traveller on Sat 04 Jan 2020

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Hotel Description

At Novotel London Canary Wharf Hotel you'll be 4.4 km (2.7 mi) from O2 Arena and 4.4 km (2.8 mi) from ExCeL Exhibition Centre. Highlights at this eco-certified hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

The fine-dining restaurant, BOKAN 37, serves international cuisine and is open for breakfast, brunch, and dinner. BOKAN 38 is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the gym and sauna. Business amenities include meeting rooms and a business center. Added amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Full breakfast is available on weekends between 7:00 AM and 11:00 AM.

You'll be 4.6 km (2.8 mi) from Tower of London and 4.6 km (2.9 mi) from Tower Bridge with a stay at this 4-star Canary Wharf hotel.

Superior Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
NZ$252* Per night/room 3 May - 4 May

Superior Double Room, 1 Double Bed, City View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Twin Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds, Accessible

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Novotel London Canary Wharf Hotel ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel London Canary Wharf Hotel

Everyone (1) Couples (1)
5 out of 5
Breakfast staff were rude,not all but some. Otherwise everything was good

Posted by on 4 Jan. 2020

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2 out of 5
Cool atmosphere and location, and very clean but unfortunately we found this hotel to be quite poorly organised and staff were friendly but not very helpful. Overall, it was an average stay for a couple of nights in London.

Posted by on 6 Jul. 2019

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Comment from Hotel Management

6 Jul. 2019 by Novotel Canary Wharf

Thank you for your feedback and for choosing to stay with us. We're sorry to hear that you did not enjoy your stay and would appreciate further feedback so that we investigate with our team.

4 out of 5

Posted by on 3 Jan. 2019

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Comment from Hotel Management

4 Jan. 2019 by Lea Uettwiller, Guest Services coordinator

Dear, Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Warmest regards,

About the Novotel London Canary Wharf Hotel

Location 40 Marsh Wall, London, England E14 9TP

Property Features

Novotel London Canary Wharf Hotel offers its guests an indoor pool, a sauna, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. A rooftop terrace, multilingual staff, and a garden are also featured at the eco-certified Novotel London Canary Wharf Hotel. This 4-star London hotel is smoke free.

  • 313 guestrooms or units
  • 39 levels
  • Meeting rooms
  • Built in 2016
  • Deli
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Transport

  • Train station: Limehouse Station (2.2 km / 1.4 mi)
  • Metro station: Heron Quays DLR Station (0.5 km / 0.3 mi)

Room Amenities

Novotel London Canary Wharf Hotel offers 313 air-conditioned accommodations with safes and coffee/tea makers. 55-inch flat-screen televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast on weekends from 7:00 AM and 11:00 AM.

Canary Coffee - Onsite coffee shop.

BOKAN 37 - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.

BOKAN 38 - This cocktail bar serves light fare only. Open daily.

BOKAN 39 - Onsite rooftop bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Pet Policy

  • Pets: GBP 25 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Masks are compulsory at the property
  • Reservation might be required for some facilities on site
  • Food service has been amended for enhanced safety
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 25 per person
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel London Canary Wharf Hotel
  • Novotel London Canary Wharf
  • Novotel London Canary Wharf (opening November 2016)
  • Novotel London Canary Wharf England
  • Novotel London Canary Wharf (Opening soon)
  • Novotel London Canary Wharf
  • Novotel London Canary Wharf Hotel Hotel
  • Novotel London Canary Wharf Hotel London
  • Novotel London Canary Wharf Hotel Hotel London

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Green Key (Gronne Nogle)
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.