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Hilton London Olympia

4.0 star property
Hotel with a restaurant, 3-minute walk to Olympia Events

Photo gallery for Hilton London Olympia

Breakfast, lunch, dinner served; British cuisine
Premium Room, 2 Single Beds
Bar (on property)
Lobby sitting area
Breakfast, lunch, dinner served; British cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
The current price is NZ$204
includes taxes & fees
5 Jan - 6 Jan 2026

Explore the area

View map
380 Kensington High Street, London, England, W14 8NL
  • Place, Kensington High Street
    ‪1 min walk‬
  • Place, Olympia Events
    ‪3 min walk‬
  • Place, Holland Park
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪29 min drive‬

Room options

View all photos for Double Hilton Junior Suite

Double Hilton Junior Suite | Living area

Double Hilton Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Double Hilton Suite

Double Hilton Suite

Double Hilton Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Hilton Family Room

Hilton Family Room

Hilton Family Room

8.0 out of 10
Very good
(15 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Double Hilton Accessible Room

Double Hilton Accessible Room

Double Hilton Accessible Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for King Hilton Premium Room

King Hilton Premium Room

King Hilton Premium Room

8.6 out of 10
Excellent
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Hilton Guest Room

Premium bedding, minibar, in-room safe, desk

Double Hilton Guest Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Hilton Deluxe Double Room

Premium bedding, minibar, in-room safe, desk

Hilton Deluxe Double Room

  • Sleeps 2

View all photos for Single Guest Room

Premium bedding, minibar, in-room safe, desk

Single Guest Room

  • Sleeps 1

View all photos for Hilton Twin Guest Room

Premium bedding, minibar, in-room safe, desk

Hilton Twin Guest Room

  • Sleeps 2

View all photos for Hilton Junior Suite

Premium bedding, minibar, in-room safe, desk

Hilton Junior Suite

  • Sleeps 2

View all photos for Hilton Accessible Double Room

Premium bedding, minibar, in-room safe, desk

Hilton Accessible Double Room

  • Sleeps 2

View all photos for Premium King Room

Premium bedding, minibar, in-room safe, desk

Premium King Room

  • Sleeps 2

View all photos for Hilton Double Suite

Premium bedding, minibar, in-room safe, desk

Hilton Double Suite

  • Sleeps 2

View all photos for Premium Room, 1 Double Bed

Premium Room, 1 Double Bed

Premium Room, 1 Double Bed

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Accessible

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Accessible

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Hilton King Room With Sofa Bed

Premium bedding, minibar, in-room safe, desk

Hilton King Room With Sofa Bed

  • Sleeps 2

View all photos for Premium Room, 1 Single Bed

Premium Room, 1 Single Bed

Premium Room, 1 Single Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 16 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Premium Double Room

Premium bedding, minibar, in-room safe, desk

Premium Double Room

  • Sleeps 2

View all photos for Premium Twin Room

Premium bedding, minibar, in-room safe, desk

Premium Twin Room

  • Sleeps 2

View all photos for Refurbished Premium Single Room

Premium bedding, minibar, in-room safe, desk

Refurbished Premium Single Room

  • Sleeps 1

View all photos for Single Hilton Guest Room

Combined shower/bathtub, deep-soaking bathtub, free toiletries

Single Hilton Guest Room

7.8 out of 10
Good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 18 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin accessible room refurbished

Premium bedding, minibar, in-room safe, desk

Twin accessible room refurbished

  • Sleeps 2

View all photos for Double Hilton Guest Room

Double Hilton Guest Room

Double Hilton Guest Room

8.0 out of 10
Very good
(67 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Hilton Deluxe Room

Double Hilton Deluxe Room

Double Hilton Deluxe Room

7.4 out of 10
Good
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Hilton Guest Room

Twin Hilton Guest Room

Twin Hilton Guest Room

8.4 out of 10
Very good
(35 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

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About the area

London

At Hilton London Olympia you'll be within just a 5-minute stroll of Olympia Events and within 30 minutes of Westfield London Shopping Centre. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Society Restaurant, serves British cuisine and is open for breakfast, lunch and dinner. Business travelers can take advantage of 12 meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also the convenience of self parking. .Places within a 30-minute walk of this 4-property class London City Centre hotel include Kensington Palace and Royal Albert Hall.

What's nearby

  • Kensington High Street - 1 min walk - 0.0 km
  • Olympia Events - 3 min walk - 0.3 km
  • Holland Park - 6 min walk - 0.5 km
  • Cromwell Road - 8 min walk - 0.7 km
  • Westfield London Shopping Centre - 5 min drive - 2.1 km

Getting around

  • Kensington (Olympia) Station - 5 min walk
  • West Kensington Underground Station - 11 min walk
  • Heathrow Airport (LHR) - 29 min drive

Restaurants

  • ‪Executive Lounge Hilton - ‬1 min walk
  • ‪Society Bar & Restaurant at Hilton London Olympia - ‬1 min walk
  • ‪Hare & Tortoise Kensington - ‬1 min walk
  • ‪Warwick Arms - ‬3 min walk
  • ‪Apadana Restaurant - ‬3 min walk

About this property

Hilton London Olympia

Hotel with a restaurant, 3-minute walk to Olympia Events
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 12 meeting rooms.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hilton London Olympia. For a fee, parking is available.

This 4-star London hotel is smoke free.

  • 404 guestrooms or units
  • 8 levels
  • Built in 1966
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hilton London Olympia offers 404 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 55-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Similar properties

Front of property – evening/night
Hilton London Kensington
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
3.9 out of 5, Good, 1,003 reviews
The price is NZ$197
includes taxes & fees
4 Jan - 5 Jan 2026
Hilton London Kensington

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (GBP 40 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 24.75 for adults and GBP 12 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Costa Coffee
  • Society Restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Handrails in stairways (80 centimetre high)
  • Lift (79 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (125 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Banquet hall
  • Built in 1966
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 24.75 for adults and from GBP 12.00 for children
  • Self-parking fee: GBP 40 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton London Olympia
Hilton Olympia
Hilton Olympia Hotel
Hilton Olympia Hotel London
Hilton Olympia London
London Hilton Olympia
London Olympia Hilton
Olympia Hilton
Olympia Hilton London
Olympia London Hilton
Hilton London Olympia England
Hilton London Olympia Hotel London
London Hilton Olympia Hotel
Hilton London Olympia Hotel
Hilton London Olympia Hotel
Hilton London Olympia London
Hilton London Olympia Hotel London

Frequently asked questions

What is the cancellation policy at Hilton London Olympia?

Hilton London Olympia offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton London Olympia?

As of 29 Dec 2025, prices found for a 1-night stay for 2 adults at Hilton London Olympia on 5 Jan 2026 start from NZ$204.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton London Olympia?

Yep, Hilton London Olympia has a self car park for GBP 40 per day. A self car park is also available, for a fee.

What makes Hilton London Olympia a romantic place to stay?

A lounge bar and 24-hour room service, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hilton London Olympia.

Are there hot tubs in the rooms at Hilton London Olympia?

No, but there are deep-soaking baths in the guestrooms.

Does Hilton London Olympia serve breakfast?

Yeah, travelers highly rate the buffet breakfast here! Served on weekdays from 7:00 AM to 10:00 AM and weekends from 7:00 AM to 10:30 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Hilton London Olympia?

No, Hilton London Olympia does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton London Olympia?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton London Olympia?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton London Olympia?

No, only service animals are allowed.

Hilton London Olympia Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 439 out of 1115 reviews
Rating 8 - Good. 301 out of 1115 reviews
Rating 6 - Okay. 226 out of 1115 reviews
Rating 4 - Poor. 95 out of 1115 reviews
Rating 2 - Terrible. 54 out of 1115 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable, convenient hotel
Stayed 3 nights in Sep 2025

8/10 Good

Michael

Stayed 1 night in Sep 2025

6/10 Okay

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel looks really nice from the outside, rooms look quite generic - which I expected. The air conditioning unit was hard to work out and it kept making a bleeping through the night which had woke me up, room facilities were good,!
Stayed 1 night in Sep 2025

6/10 Okay

Fiona

Tired and room had no outside window which wasn’t advertised. Bed was comfy however.
Stayed 1 night in Sep 2025

8/10 Good

Naveed

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2025

8/10 Good

Boonleng

Stayed 5 nights in Sep 2025

6/10 Okay

Ian, Solihull

Stayed 1 night in Sep 2025

4/10 Poor

kirsty

Business traveller
Disliked: Room comfort
Broken plugs springs popping out the side of the mattress when raised at reception nothing was done Bar staff and waitresses were fantastic
Stayed 2 nights in Sep 2025

10/10 Excellent

Ivor

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and breakfast was great. The staff were excellent.
Stayed 1 night in Sep 2025

6/10 Okay

Maricel

Travelled with partner
Liked: Cleanliness, staff & service
Customer service was great. Rooms had everything we needed, just a little dated and tired looking - desperately needs an upgrade to reflect Hilton standards. Mattress needs an upgrade, it was very uncomfortable. Breakfast was awesome - so much choice and great value when booked ahead of time. The lifts were too slow - not an issue if you're on the lower floors, however we were on the 7th, so using the stairs wasn't always an option, especially with all our luggage. Location was great, few minutes walk to Kensington Olympia - District Line and overground. Especially useful when there were underground strikes during our visit. Buses into central were frequent too.
Stayed 3 nights in Sep 2025

8/10 Good

Mary Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

10/10 Excellent

Maureen, West palm beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Laurel J

Business traveller
Liked: Cleanliness, staff & service, room comfort

Good business hotel

Very convenient to Kensington sites and businesses. Good restaurant options and convenient Costa Coffee. Friendly and professional staff
Stayed 9 nights in Aug 2025

8/10 Good

Paul

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice enough, but I expected a slightly higher standard of room for the price.
Stayed 1 night in Sep 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Camila

Disliked: Staff & service, amenities, property conditions & facilities
The hotel is ok. Nothing special. Quite old furniture. Room is clean, staff is quite nice. Location is conveniente. Nothing special, but it’s ok for the price.
Stayed 2 nights in Sep 2025

10/10 Excellent

HASHIM SHEIKH

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

HASHIM SHEIKH

Stayed 7 nights in Sep 2025

4/10 Poor

Malcolm Paul

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was not in good condition. They said I had an updated room, but the rug was so dirty I needed socks to even walk on it. The shower was low, I practically had to lean over to fit in it. The air conditioning didn’t work and the room had a stale smell and overall very outdated. I would not recommend this hotel
Stayed 4 nights in Sep 2025

8/10 Good

Kirsty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but not excellent. On checking in, it was slow your not greeted with a smile, concierge was definitely really faultless, room service was excellent, we didn’t want the room serviced as we had an early start with make up/hair stylists coming to the room, I placed a full bin outside the door hoping they would have the sense to replace it, they didn’t. The bathroom sanitary box was Empty only one toilet roll in place, had to ask reception for coffee as there was only tea in the room. It’s the little things which are also important. I would stay at the hotel again as it’s in a good location. I think the Hilton just needs to polish up on the small things, otherwise a great stay.
Stayed 2 nights in Sep 2025

6/10 Okay

Louis

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Friendly staff, clean room and excellent breakfast. Downside is a very noisy location 24 hours.
Stayed 1 night in Sep 2025

6/10 Okay

Chloe

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Simon

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Nayeli

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Area is okay. My husband and I were hoping to be in South Kensington, this was a more affordable option and it is a 7-minute bus ride to the High Street Kensington shopping area. No tube station nearby, so we mostly used the bus (there are two stations as soon as you leave the hotel). Staff could do a bit more as far as customer service goes. The male receptionist that checked us in wasn't friendly. The one assisting with check out didn't even look up or asked if we had a good stay. Just grabbed our key card and carried on. Rooms are subpar and outdated. Beds squeak easily, matress sunken and uneven. Bath towels had holes in them, bath robes ripped. Everything feels wornt out. I have stayed at other Hilton hotels before and this one doesn't meet the standards the brand sets out.
Stayed 7 nights in Sep 2025

10/10 Excellent

Hillary

Stayed 5 nights in Sep 2025