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Hotel Indigo London K West Shepherd's Bush by IHG

4.0 star property
Hotel with a full-service spa, 9-minute walk to Westfield London Shopping Centre

Photo gallery for Hotel Indigo London K West Shepherd's Bush by IHG

Exterior
Pool
Suite, 1 Bedroom
Standard Room | Bathroom
Sauna, steam room, Turkish bath/hammam, body treatments, hydrotherapy

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Richmond Way, London, ENG, W14 0AX

Room options

Premium Room, 1 King Bed, Bathtub (Outdoor Area)

Highlights

Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed, Accessible

Highlights

Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Single Beds

Highlights

Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 2 Single Beds

Premium Room, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

Premium Room, Multiple Beds

Highlights

Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 4
  • 2 King Beds

Premium Room, 1 King Bed (Daybed)

Highlights

Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 4
  • 1 Single Bed and 1 Double Sofa Bed

Suite, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | Bathroom

Standard Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Shower/bath combination
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 Single Bed

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About the area

London

Hotel Indigo London K West Shepherd's Bush by IHG places you in the centre of London, within just a 15-minute stroll of popular places like Kensington High Street and Westfield London Shopping Centre. Highlights at this hotel include a full-service spa, a restaurant and free self-parking. .A pampering day can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and steam room. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym, Turkish bath/hammam, Hot tub and sauna. Other amenities include Wi-Fi in public areas and laundry facilities. Continental breakfast is available daily between 7:30 AM and 10:30 AM. .Attractions within a 30-minute walk of this 4-property class Hammersmith and Fulham hotel include Portobello Road Market and Thames River.

Getting around

  • Shepherd's Bush Underground Station - 4 min walk
  • Shepherd's Bush Station - 6 min walk
  • Heathrow Airport (LHR) - 35 min drive

Restaurants

  • ‪Caffè Nero - ‬6 min walk
  • ‪Hilton Executive Lounge - ‬6 min walk
  • ‪Hilton Cocktail Bar - ‬7 min walk
  • ‪Black Sheep Coffee - ‬6 min walk
  • ‪Hilton Breakfast Bar - ‬6 min walk

About this property

Hotel Indigo London K West Shepherd's Bush by IHG

Hotel with a full-service spa, 9-minute walk to Westfield London Shopping Centre
Hotel Indigo London K West Shepherd's Bush by IHG offers its guests a full-service spa, a health club, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee.

A business centre and meeting rooms are available. A sauna, a library, and multilingual staff are also featured at Hotel Indigo London K West Shepherd's Bush by IHG. Free self parking is available.

This 4-star London hotel is smoke free.

  • 1 building
  • 219 guestrooms or units
  • 7 levels
  • Conference rooms
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Indigo London K West Shepherd's Bush by IHG offers 219 accommodations with a safe and coffee/tea makers. Flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:30 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Library
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in on Saturdays and Sundays is 3 PM.

Renovations and closures

The following facilities or services will be unavailable from February 26 2026 to August 15 2026 (dates subject to change):
  • Spa
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 20 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30.0 per night
  • Facilities fee: GBP 25 per person and includes use of: sauna; hot tub

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for on-site payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This hotel only accepts chip-and-PIN credit cards for on-site payments. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Barclaycard and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Guests can access their rooms with a mobile device.


We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel K West
K West Hotel
K West Hotel London
K West London
K West Hotel & Spa London, England
k West Hotel And Spa
K West
K West Hotel Spa
K West Hotel and Spa Hotel
K West Hotel and Spa London
K West Hotel and Spa Hotel London

Frequently asked questions

What is the cancellation policy at Hotel Indigo London K West Shepherd's Bush by IHG?

Hotel Indigo London K West Shepherd's Bush by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Indigo London K West Shepherd's Bush by IHG?

Yep, Hotel Indigo London K West Shepherd's Bush by IHG has a free self car park.

Is there a spa on site at Hotel Indigo London K West Shepherd's Bush by IHG?

Yep, there is an onsite spa at Hotel Indigo London K West Shepherd's Bush by IHG. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages. The Spa/Beauty services will be unavailable from February 26 2026 to August 15 2026 (dates subject to change).

What makes Hotel Indigo London K West Shepherd's Bush by IHG a romantic place to stay?

1 hot tub and a lounge bar, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Hotel Indigo London K West Shepherd's Bush by IHG.

Does Hotel Indigo London K West Shepherd's Bush by IHG serve breakfast?

Sure does, continental breakfast is on offer daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Indigo London K West Shepherd's Bush by IHG?

No, Hotel Indigo London K West Shepherd's Bush by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Indigo London K West Shepherd's Bush by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Indigo London K West Shepherd's Bush by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Indigo London K West Shepherd's Bush by IHG?

No, pets are not allowed.

Hotel Indigo London K West Shepherd's Bush by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 423 out of 1006 reviews
Rating 8 - Good. 312 out of 1006 reviews
Rating 6 - Okay. 154 out of 1006 reviews
Rating 4 - Poor. 70 out of 1006 reviews
Rating 2 - Terrible. 47 out of 1006 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Emily

Stayed 1 night in Sep 2024

6/10 Okay

Betty

Stayed 1 night in Dec 2023

6/10 Okay

Colette

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Overall did the job, however was disappointed by the lack of a robe when this was on the room spec as well as faulty electrics as bulbs were out in the bathroom and some plug sockets did not work. For the money we paid we were very disappointed!
Stayed 1 night in Dec 2023

6/10 Okay

Letitia

Liked: Room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Michelle

Travelled with partner
Liked: Staff & service, property conditions & facilities
Loved how big the rooms were.

6/10 Okay

Roxanne

Liked: Staff & service

10/10 Excellent

Alistair

10/10 Excellent

Mark

Stayed 2 nights in Dec 2023

4/10 Poor

Tim

Disliked: Cleanliness, property conditions & facilities
Standard of room cleaning was not good
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Gillian

Disliked: Cleanliness, amenities, property conditions & facilities
The beds in the room were extremely comfortable. Everything else was satisfactory but not to a high standard. Shower was awful. Wouldn’t return unfortunately:-(
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel and good location

Great location and good hotel. Staff were super friendly. Rooms starting to look a bit warn but clean and decent size
Stayed 2 nights in Dec 2023

6/10 Okay

Vicky

Travelled with partner
Disliked: Staff & service
Had to use my phone as the room key not great if your battery dies. Also shame there was no welcome when you come in as you do it all online. The room itself was lush executive suite but they hadnt washed the bath properly and had left over rose petals all behind the bath. Also there was a black hair on the towels and the towels where slightly stained. Went to the bar downstairs and 2 double amaretto and coke was £28 . We went for breakfast the next day £25 each. The breakfast was small and not much choice in the continental and then they add a £6.50 service charge on top which i didn't notice till was to late. Lady didn't understand my order. Gentleman didn't even give me a menu i had to go up and ask. Definitely wasnt worth the price. Even tho the room was nice we probably wont return. Really wanted to use the spa but £25 each extra is abit steep
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Business traveller

Just. No.

The walls with the vents were cracking. The toilet wouldn’t flush and the bedding has hairs in it.
Stayed 1 night in Nov 2023

8/10 Good

Lucy

Stayed 1 night in Nov 2023

8/10 Good

Pauline

Stayed 3 nights in Nov 2023

2/10 Terrible

Nicola

Travelled with family
Disliked: Property conditions & facilities
This hotel is not as advertised. It smelt really bad, bed hard, pillows hard. Spa unusable needed a refund. You will be better off in a premier inn. Don’t book this hotel
Stayed 1 night in Nov 2023

2/10 Terrible

Mohammed

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
Its not 4 star, 2 is good for this hotel
Stayed 1 night in Nov 2023

6/10 Okay

Amalie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a good property for a short stay as it is in a very convenient location. The room was clean and the staff were friendly. However, there were loose wires coming out of plug sockets which when knocked would send the ceiling lights out. The finish could be improved as there were cracked tiles and one of the windows didn’t close properly. There were no plug sockets located next to the beds or bedside tables and a number of the other plug sockets didn’t work. Also, our TV would randomly turn off whilst we were watching it. The issues we raised to staff were dealt with quickly. Overall, the hotel was clean and in a good location but work could be done to improve overall comfort.
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Alex

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked to stay at K West hotel in Shepherds Bush in London, through your website. This was a getaway break for my husband's birthday. Unfortunately, the hotel was not to a standard to what we would have expected, having paid for two nights stay. Firstly, upon arrival the room sink was full of water, which we reported but nobody came to investigate this and the room was generally grubby. Next to the bedside table the lamp didn't work, and we had to call Maintenace to try and sort. The room wasn't particularly clean either . In the bathroom there was white dust all over the ceiling, and there was no hot water, and a bulb out in the bathroom also. The TV also cut out at times and so we coukdnt watch this. The outlook to our room was also a main noisy road. We did report these issues, several times but little was done. Upon check out we were not even asked how our stay was which is disappointing. We booked to go to the spa which again wasn't quite what we were expecting. The water was cold, and the general cleanliness is questionable. We did not stay the full hour. Quite honestly the money charged, and pictures on the website does not reflect this hotel at all and we have come away disappointed ,and I would not recommend this hotel to stay. I look forward to your response. Mr and Mrs Harrison
Stayed 2 nights in Nov 2023

10/10 Excellent

Sally

Stayed 1 night in Nov 2023

10/10 Excellent

Millie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Amazing stay here, great service everyone was very friendly and helpful. Spa facilities were great too
Stayed 1 night in Nov 2023

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

ELLEN

Travelled with partner
Liked: Staff & service
I was disappointed when we arrived as the room we were given after reading good reviews was shabby, outdated and dirty. The lovely young lady at the customer service desk upgraded our room the next day and it was amazing how different it was from the previous room it was beautiful, clean and airy. The food they serve is a very limited menu but I must honestly say the quality of the food we ate was really good it tasted clean and fresh. The bar man who told me about his travelling adventures was a lovely man and his side kick a young girl at uni was also lovely, they kept me laughing. The staff were all quite pleasant apart from an asian lady that worked at the spa she was quite rude to other staff and guest. The hotel could be amazing with a few upgrades to rooms and repairs in the spa area as some facilities were not working.
Stayed 2 nights in Oct 2023