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3.8 out of 5

"The swimming pool was great especially for the kids. The beds were very comfortable. Best feature of hotel is location as it made exploring central Lo ... " More

By a verified traveller on Thu 16 Jan 2020

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Hotel Description

Park Plaza Westminster Bridge London puts you in the heart of London, within steps of Southbank Centre Book Market and Florence Nightingale Museum. Highlights at this hotel include 2 restaurants, a full-service spa, and an indoor swimming pool.

You can enjoy plasma TVs with cable channels, and all 1019 rooms feature free WiFi, free wired Internet, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries, while memory foam beds and premium bedding invite a good night's rest. Safes, hair dryers, and irons/ironing boards are also available.

A relaxing visit to Mandara Spa can include deep-tissue massages and hot stone massages along with detox wraps, body wraps, and aromatherapy. The fine-dining restaurant, Brasserie Joel, serves French cuisine and is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness center and sauna. Plus you'll find free WiFi in public areas, a 24-hour business center, and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10:30 AM.

Places within a short walk of this 4-star London City Centre hotel include St. Thomas' Hospital and Sea Life London Aquarium.

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$223* Per night/room 4 Jul. - 5 Jul.

Studio (2 Twin Beds)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Terrace

Bed Count 1 King Bed Maximum Occupancy 5 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Studio (Big Ben View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Park Plaza Westminster Bridge London ratings based on 18 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Park Plaza Westminster Bridge London

Everyone (10) Couples (4) Family (2)
1 out of 5
Staff were arrogant and rude and did not want to help with situations Room service food always wrong and when called to ask for replacement was met with attitude I am sorry, I thought I was the client paying for a service ???? Absolutely shocking !!!!

Posted by on 8 Feb. 2020

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Comment from Hotel Management

9 Feb. 2020 by Ross

Thank you for sharing your comments reading your recent stay with us. I am disappointed that we did not fully meet your expectations during your stay. Feedback is really important to us as it allows to the opportunity to improve our service and we aim to deliver only the highest standards of service to our valued guests and pride ourselves on the service and facilities we have available.

4 out of 5
The swimming pool was great especially for the kids. The beds were very comfortable. Best feature of hotel is location as it made exploring central London very easy.

Posted by on 16 Jan. 2020

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Comment from Hotel Management

16 Jan. 2020 by John

Delighted to see that you and your family enjoyed the great central location, we hope to welcome you back again soon.

2 out of 5
Good location. Poor service, repairs going on the floor above that woke us and took several calls and days to sort out. Extremely uncomfortable sofa bed for the kids.

Posted by on 13 Jan. 2020

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Comment from Hotel Management

15 Jan. 2020 by John

Thank you for sharing your review, I am disappointed to see that you encountered some difficulties during your stay. Please be assured I have shared your comments with the relevant managers to review.

4 out of 5
Close to every thing in London.aaaaa aaaaaaaaaaaaaaaaaaaaaaaaaa

Posted by on 18 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by John

Delighted you loved the great central location, we hope to welcome you back again soon.

4 out of 5
I didn't like the water pressure in the shower which was a trickle. Unfortunately the Hotel couldn't do anything about it as we were on the 14th floor and they said you lose pressure the higher up you are ??

Posted by on 16 Jun. 2019

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Comment from Hotel Management

19 Jun. 2019 by John

Thank you for sharing your feedback.

5 out of 5

Posted by on 4 Jun. 2019

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Comment from Hotel Management

4 Jun. 2019 by John Murphy

Thank you for haring your review score, we appreciate the 5/5.

5 out of 5
Great hotel. Enormous rooms and very comfortable bed. Loved the smart TV - could pair my phone which was great.

Posted by on 28 May 2019

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Comment from Hotel Management

28 May 2019 by John

I'm delighted to hear you enjoyed our great facilities. We really appreciate your comments and I hope we can welcome you back again very soon.

5 out of 5
We loved this hotel! The service was great and the actual room was amazing! Really comfy bed and beautiful bathroom with a big bathtub.

Posted by on 4 May 2019

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Comment from Hotel Management

7 May 2019 by John

Delighted you loved your stay with us

4 out of 5
Room was very comfortable, a large "girls" face on the wardrobe was novel but a bit overwhelming on waking up.....certainly different. The food was little disappointing and over Easter the breakfast queue was redirected to the conference centre. Selection of buffet breakfast was ordinary for such a nice hotel. Joel's Bistro for dinner was a good experience with easy, well priced food, great wine selection and aa very attentive waiter "Konrad" on the first night. Good but didn't live up to it's huge potential.

Posted by on 30 Apr. 2019

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Comment from Hotel Management

7 May 2019 by John

Thanks for highlighting Konrad for his attentive service, he really loved reading your review.

3 out of 5
hotel modern but disappointing that twin rooms no outside view

Posted by on 6 Apr. 2019

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Comment from Hotel Management

7 Apr. 2019 by John

Thanks for sharing; Your feedback is important to us.

About the Park Plaza Westminster Bridge London

Location 200 Westminster Bridge Road, London, England SE1 7UT

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Park Plaza Westminster Bridge London offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A fitness center, spa services, and tour/ticket assistance are also featured at the eco-friendly Park Plaza Westminster Bridge London. This 4-star London hotel is smoke free.

  • 1 building
  • 1019 guestrooms or units
  • 16 levels
  • 2 dining venues
  • Built in 2010
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Transport

  • Airport: London (LCY-London City) (14.1 km / 8.8 mi)
  • Train station: London Waterloo Station (0.8 km / 0.5 mi)
  • Metro station: Waterloo Underground Station (0.4 km / 0.2 mi)

Room Amenities

Park Plaza Westminster Bridge London offers 1019 air-conditioned accommodations with minibars and laptop-compatible safes. Memory foam beds feature Egyptian cotton sheets and premium bedding. 37-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Memory foam beds
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Brasserie Joel - This fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner.

Ichi Sushi Bar - This restaurant specializes in sushi and serves lunch and dinner.

1WB Lounge - This coffee shop specializes in Scandinavian cuisine and serves lunch and light fare. Open 24 hours.

Primo Bar - This bar serves light fare only.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Thai massage
  • Minimum age to access spa is 16
  • Reflexology
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This hotel will place a credit card pre-authorization for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks and gloves, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 21.50 for adults and GBP 21.50 for children (approximately)
  • Fee for in-room wireless Internet: GBP 0.00 per stay (rates may vary)
  • Nearby parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Park Plaza London Bridge
  • Park Plaza Westminster
  • Park Plaza Westminster Bridge London
  • Park Plaza Westminster Hotel
  • Park Plaza Westminster Hotel London Bridge
  • Park Plaza Westminster London Bridge
  • Westminster Park Plaza
  • Park Plaza Westminster Bridge London England
  • Park Plaza Westminster Bridge London Hotel London
  • Park Plaza Westminster Bridge London Hotel
  • Park Plaza Westminster Bridge London England
  • Park Plaza Westminster Bridge London Hotel
  • Park Plaza Westminster Bridge London London
  • Park Plaza Westminster Bridge London Hotel London

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.