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4.1 out of 5

"Great location, staff were helpful and friendly and room was a really decent size. Only downside was a dirty glass. " More

By a verified traveller on Sun 17 Jul 2022

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Hotel Description

Marsden Viaduct Hotel places you in the center of Auckland, within just a 15-minute stroll of Viaduct Harbour and Sky Tower. Highlights at this hotel include in-room free WiFi, free Internet, and Smart TVs.

This smoke-free hotel offers free WiFi in public areas, express check-out, and a grocery store. Other amenities include a coffee shop/cafe and a microwave in a common area. There's also the convenience of an airport shuttle.

Places within a 30-minute walk of this 4-star Auckland Central Business District hotel include Auckland Ferry Terminal and Spark Arena.

Superior Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$187* Per night/room 21 Aug. - 22 Aug.

Deluxe Room, 1 King Bed, Balcony, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King Room with Marina View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Studio Suite, 1 King Bed, Balcony, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Marsden Viaduct Hotel ratings based on 16 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Marsden Viaduct Hotel

Everyone (4) Couples (5) Family (2)
5 out of 5
Great location, staff were helpful and friendly and room was a really decent size. Only downside was a dirty glass.

Posted by on 17 Jul. 2022

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2 out of 5
Chosen for its unique position but I would have sacrificed position for temp control that didn't rattle and a USB outlet that worked! If the USB is too hard a functioning Alarm clock would have been appreciated

Posted by on 11 Jul. 2022

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Comment from Hotel Management

14 Jul. 2022 by MV

Dear Kieron Thank you for your feedback Apologies that you had experienced difficulties working out the alarm clock as it was a smart device. It does have a usb port behind it and a wireless charging capability. If you couldve informed us on the day we couldve resolved it for you. We look forward to welcoming you back :)

4 out of 5
Very nice room space with great marina views🚤and the deep bowl bath is amazing🛁

Posted by on 4 Jul. 2022

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Comment from Hotel Management

4 Jul. 2022 by FOM

Thank you for your feedback . Hope to welcome you again

3 out of 5
Check-in started poorly as someone was already in my room when I got to it but due to the mistake I was upgraded and it was a gorgeous room with amazing views. Very clean and, beautifully decorated and extremely quiet! Highly recommend.

Posted by on 15 Jun. 2022

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Comment from Hotel Management

15 Jun. 2022 by Marsden Viaduct

Dear Mariza Thank you for your feedback

3 out of 5
The location is excellent, apartment had things missing. Was very understaffed.

Posted by on 12 Jun. 2022

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Comment from Hotel Management

13 Jun. 2022 by FOM

Hi Denise , Glad you liked everything if you would call us we would provide you with it .We were understaffed on this day due to the various flus and covid which is in the community which should get better soon. Hope you stay with us again The Marsden

4 out of 5
Lovely spacious room, although noise from outside at night on the city side. Great location in terms of access to viaduct/shopping and hospitality. Easy access parking facility nearby and located close to a metro supermarket was handy.

Posted by on 7 Jun. 2022

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Comment from Hotel Management

10 Jun. 2022 by FOM

Kia Ora Chris Thank you for your feedback we are glad you enjoyed your stay . unfortunately the outside noise is beyond our control . In the future while booking please do make a request for rooms away from the city We look forward to welcoming you back

4 out of 5
The parking is now a pain the valet with the Soffitel can't be used. Also there was no desk light/lamp in the room I had which made working very hard as the rooms are very dark.

Posted by on 23 May 2022

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Comment from Hotel Management

10 Jun. 2022 by FOM

Kia Ora Dave Thank you for your feedback we are glad you enjoyed your stay . Unfortunately Sofitel does not provide valet service as they are not a part of Marsden so incase an incident had to happen they are not insured for the same. With regards to the desk light in the future any such problems please call the number provided and our staff would fix the same for you We look forward to welcoming you back

5 out of 5
Nice stay.

Posted by on 19 May 2022

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Comment from Hotel Management

10 Jun. 2022 by FOM

Kia Ora Chris Thank you for your feedback we are glad you enjoyed your stay . We look forward to welcoming you back

4 out of 5
Co.8cated checkin process - a hotel within a hotel.

Posted by on 19 May 2022

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Comment from Hotel Management

10 Jun. 2022 by FOM

Kia Ora Ernest ,Thank you for your feedback. At the moment we are operating as an hotel within an hotel offering the best rates in the city .It is an operational hurdle which we are working on .We look forward to welcome you back to the Marsden Viaduct :)

5 out of 5
Great hotel, would stay again, perfect for what we needed it for. Thanks

Posted by on 14 May 2022

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Comment from Hotel Management

14 May 2022 by Marsden Viaduct

Dear Zane, Thank you so much for your feedback. we look forward to welcoming you again in near future :) Regards, Marsden Viaduct

Property Features

There's a coffee shop/cafe on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Tour/ticket assistance, multilingual staff, and a convenience store are also featured at Marsden Viaduct Hotel. This 4-star Auckland hotel is smoke free.

  • 80 guestrooms or units
  • 6 levels
  • 2 buildings
  • Built in 2012
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Convenience store
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Coffee shop

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Transport

  • Train station: Auckland Britomart Station (1.2 km / 0.7 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Marsden Viaduct Hotel offers 80 accommodations with DVD players and designer toiletries. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with digital channels, Netflix, and smart speakers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with complimentary toiletries, hair dryers, and toothbrushes and toothpaste. This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Deep soaking tub
  • Smart speaker
  • Smart television
  • Digital channels
  • Netflix
  • DVD player
  • Electric kettle
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Toothbrush and toothpaste
  • Desk chair

Food & Drink

Mojo - Onsite café.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 10:00 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 9:00 AM - 6:30 PM. The check-in location differs from the property location. To check in, go to 21 Viaduct Harbour Avenue, Sofitel viaduct building itself This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 0.00 at check-out.

Marsden Viaduct Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 9:00 AM - 6:30 PM.
The check-in location differs from the property location. To check in, guests will need to go to 21 Viaduct Harbour Avenue, Sofitel viaduct building itself
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 0.00 at check-out.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 50.0 per day.
  • Cribs (infant beds) are available for NZD 15.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system and eco-friendly cleaning products.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Smoke detector
  • Grey water recycling system
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: NZD 50 per person (one-way)
  • Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
  • Nearby parking fee: NZD 15 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: NZD 15.0 per day
  • Rollaway bed fee: NZD 50.0 per day
  • Bed sheets fee: NZD 0 (or guests may bring their own)
  • Towels fee: NZD 0 (or guests may bring their own)
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marsden Viaduct Hotel Hotel
  • Marsden Viaduct Hotel Auckland
  • Marsden Viaduct Hotel Hotel Auckland

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.