Marsden Viaduct Hotel

4.5 star property
Bayside hotel with fitness centre and sauna

Photo gallery for Marsden Viaduct Hotel

Deluxe King Room with Marina View | View from room
1 bedroom, premium bedding, down duvets, pillow-top beds
Ocean views, open daily
Junior King Suite Balcony, Pool View | City view
1 bedroom, premium bedding, down duvets, pillow-top beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Spa
  • Housekeeping
  • Gym
The current price is NZ$127
includes taxes & fees
13 July - 14 July

Explore the area

Map
21 Viaduct Harbour Ave, Auckland, Auckland, 1010
  • Sky Tower
    ‪6 min walk‬
  • Auckland Ferry Terminal
    ‪13 min walk‬
  • Spark Arena
    ‪5 min drive‬
  • Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

Superior Room, 1 King Bed, Mobility Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2023
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Room, Non Smoking, City View

8.4 out of 10
Very good
(25 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2023
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe King Room, Non Smoking, Bathtub

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2023
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe King Room with Marina View

8.2 out of 10
Very good
(13 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2023
  • 42 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

Deluxe Room with Balcony, 1 King Bed, Courtyard View

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Mini-fridge
Smart TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

Junior King Suite Balcony, Pool View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Mini-fridge
Smart TV
Hypo-allergenic bedding
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Auckland

A luxury stay in the heart of Auckland awaits you at Marsden Viaduct Hotel. Within just a 15-minute stroll, you'll find Sky Tower and Auckland Ferry Terminal. Highlights at this hotel include a restaurant, an indoor swimming pool and a bar/lounge. .A relaxing day at Sofitel Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, LA' Maree- on site, serves local and international cuisine and is open for breakfast, brunch, lunch and dinner. Grape and Olive- Onsite is the hotel's own bar. Enjoy the gym, Turkish bath/hammam, Hot tub and sauna. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Continental breakfast is available daily between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 4.5-property class Auckland Central Business District hotel include Spark Arena and Auckland Domain.

What's nearby

  • Sky Tower - 6 min walk - 0.6 km
  • SkyCity Casino - 6 min walk - 0.6 km
  • Auckland Ferry Terminal - 13 min walk - 1.1 km
  • Eden Park - 4 min drive - 4.0 km
  • Spark Arena - 5 min drive - 2.2 km

Getting around

  • Gaunt Street Tram Stop - 1 min walk
  • Auckland Britomart Station - 14 min walk
  • Auckland (AKL-Auckland Intl.) - 29 min drive

Restaurants

  • ‪Hello Mister - ‬6 min walk
  • ‪The Brewers Co-Operative - ‬8 min walk
  • ‪Tuckshop - ‬3 min walk
  • ‪Williams Eatery - ‬6 min walk
  • ‪Grand Harbour Chinese Restaurant - ‬4 min walk

About this property

Marsden Viaduct Hotel

Bayside hotel with fitness centre and sauna
As a guest of Marsden Viaduct Hotel, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Spa services, a vending machine, and multilingual staff are also featured at the luxury Marsden Viaduct Hotel. You'll have access to the indoor pool and health club at a partner property. An area shuttle within 500 metres and an airport shuttle (available 24 hours) are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Marsden Viaduct Hotel was completed in September 2023.

This 4.5-star Auckland hotel is smoke free.

  • 80 guestrooms or units
  • 6 levels
  • 2 buildings
  • Built in 2012
  • Manager's reception (free)
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Marsden Viaduct Hotel offers 80 accommodations with DVD players and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 50-inch Smart televisions come with premium digital channels, Netflix and smart speakers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desk chairs and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and portable fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

Languages

English, Filipino, Hindi, Norwegian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour offsite parking (NZD 50 per night)
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 500 metres
  • Train station pick-up shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 45 per night)
  • Limited on-site parking (max 10 spaces per unit)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: NZD 19 to 52 for adults and NZD 19 to 52 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Box Breakfast $19 pp
  • French Press Cafe- Onsite
  • Grape and Olive- Onsite
  • LA' Maree- on site

Things to do

  • Bicycle storage
  • Books
  • Gym
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Cot (surcharge)
  • DVD player
  • Fenced pool
  • Grocery/convenience store
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Dock
  • On the bay
  • Outdoor furniture

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Area rugs in public areas
  • Grab bar in shower
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - September 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 50-inch smart TV with premium digital channels
  • DVD player
  • Netflix
  • Smart speaker
  • Streaming services

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Freezer
  • Meal delivery service
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3.10 per cent for credit card payments
The check-in location differs from the property location; go to: [21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)]
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of NZD 0.00 at checkout

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 100.0 per day.
  • Cots (infant beds) are available for NZD 20.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 250 per accommodation, per stay
  • Breakage deposit: NZD 250 per stay
  • A damage deposit of NZD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 19 to 52 for adults and NZD 19 to 52 for children
  • Airport shuttle fee: NZD 50 per person (one-way)
  • Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
  • Covered self-parking fee: NZD 45 per night
  • Nearby parking fee: NZD 50 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 20.0 per day
  • Rollaway bed fee: NZD 100.0 per day
  • Pool fee: NZD 25 per day
  • Spa fee: NZD 25 per day
  • Towels fee: NZD 0 (or guests may bring their own)
  • Credit card charges are subject to a surcharge of 3.10 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. Long-term renters welcome.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 9429049065527

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Marsden Viaduct Hotel Hotel
Marsden Viaduct Hotel Auckland
Marsden Viaduct Hotel Hotel Auckland
Marsden Viaduct Hotel Same building as Sofitel Viaduct

Frequently asked questions

What is the cancellation policy at Marsden Viaduct Hotel?

Marsden Viaduct Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Marsden Viaduct Hotel?

As of 5 Jul 2025, prices found for a 1-night stay for 2 adults at Marsden Viaduct Hotel on 13 Jul 2025 start from NZ$126.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Marsden Viaduct Hotel?

Yep, Marsden Viaduct Hotel has a secured covered self car park for NZD 45 per night. Onsite parking is limited (max 10 spaces per unit).

Are there any beaches close to Marsden Viaduct Hotel?

The closest beach to Marsden Viaduct Hotel is Takapuna Beach (6.5 km).

Is there a spa on site at Marsden Viaduct Hotel?

There's no onsite spa, but this property does offer services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Marsden Viaduct Hotel have a pool?

Marsden Viaduct Hotel has an indoor pool.

What makes Marsden Viaduct Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Marsden Viaduct Hotel.

Is Marsden Viaduct Hotel family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as cots/infant beds in the guestrooms, it's no surprise that Marsden Viaduct Hotel is a hit with families.

Are there hot tubs in the rooms at Marsden Viaduct Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Marsden Viaduct Hotel serve breakfast?

Yeah, continental breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Marsden Viaduct Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Marsden Viaduct Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Marsden Viaduct Hotel?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Marsden Viaduct Hotel?

No, only service animals are allowed.

Marsden Viaduct Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 188 out of 387 reviews
Rating 8 - Good. 97 out of 387 reviews
Rating 6 - Okay. 52 out of 387 reviews
Rating 4 - Poor. 26 out of 387 reviews
Rating 2 - Terrible. 24 out of 387 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good property .Vakue plus
Stayed 4 nights in Jun 2025

10/10 Excellent

Sherry Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Needs a bigger street sign outside the building. We need to go around the block twice as there is no sign where is marsden hotel.
Stayed 1 night in Jun 2025

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Huge room, lovely bath tub as well as a great shower. Only downsides were having to contact them when we arrived as you can’t get to reception independently and our room had a floor aircon/fan which we had to turn off at night as too loud and bright.
Stayed 1 night in Jun 2025

8/10 Good

Darach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely and big. Two stage check in through Sofitel is not too onerous. Need to consider bag hold options at check out as Sofitel won't.
Stayed 1 night in Jun 2025

6/10 Okay

Emma

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It's a very peculiar arrangement Looks like the Marsden Hotel is several floors leased from the much pricier Sofitel with some reprogramming of the elevators to create exclusion from each hotel The reception is a temporary use of a guest room on the 3rd floor with no free access . You need to phone from the Sofitel for someone to come down and get you - Odd. Access to, exit from and entry into the Parking area is only possible with a staff member - Inconvenient. Room was new, clean and generous. Location is great. Staff are thin on the ground, but earnestly trying their best. Some odd arrangements.
Stayed 1 night in Jun 2025

10/10 Excellent

Caroline

Liked: Cleanliness, property conditions & facilities
Excellent location and beautiful, spacious rooms.
Stayed 1 night in May 2025

10/10 Excellent

Matt

Stayed 1 night in May 2025

6/10 Okay

Deborah

Business traveller
Liked: Staff & service
The location was great. The room was big and comfortable however the air conditioning was not working but there was an upright fan in the room which sort of did the job. Maintenance required on the broken window blind, sink tap mixer and light bulbs that didn't work. It was a business trip for me so only spent the evenings in the room.
Stayed 2 nights in May 2025

8/10 Good

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accomodating. Great location with shops and dining close by along the marina.
Stayed 2 nights in Apr 2025

2/10 Terrible

Cheryl

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Was weird that the hotel was above another hotel, was had to call them to come down and get us. Paid $45 to park our car a night, the manager had to let us into the parking as they don't give codes or cards to customers. Once upstairs we were unable to go back to our car to receive our luggage so had to go back to reception, as you can not access the carpark. Was just so weird and inconvenient. There are 400 rooms on one floor, so also was a long way to reception. Overall will never stay there again. No cooking facilities not even a microwave.
Stayed 1 night in Apr 2025

10/10 Excellent

Aurore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good stay

The room was big and the view was amazing. Used the pool and was alone, the weather was bad but didn't bother me. Huge bed and very comfy. So quiet even with the balcony door open.
Stayed 1 night in Apr 2025

4/10 Poor

Peter

Disliked: Staff & service, property conditions & facilities
Arrived at 1:00AM-- no reception. Spent 30 minutes in an elevator waiting for someone to turn up. Looked out over a bus depot that made excessive noise. Poor temperature controls on air-conditioning.. Noisy plumbing in bathroom. Just not a good hotel and should not be on an Expedia list.
Stayed 2 nights in Mar 2025

6/10 Okay

Jamie

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff were awesome and very friendly. Unfortunately air conditioning didn’t work for the two nights, had to have the balcony window open which was extremely noisy, toilet constantly flushed, shower basin had hairs in it, temporary electric fan providers like sleeping next to a jet engine. Other than that had a great stay!
Stayed 2 nights in Mar 2025

10/10 Excellent

scott

Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Jackie

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was very hot as the air-conditioning wasn’t working properly, they did provide us with 2 fans to cool the room. We ended up sleeping with the sliding door open all night. They should have told us this when checking in.
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid

Terrible. Aircon was out for the 5 days I was there and there was no service at all. Avoid at all costs and don’t be fooled by the photos
Stayed 4 nights in Mar 2025

6/10 Okay

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Excellent location and great to have found in such prestige condition
Stayed 3 nights in Mar 2025

8/10 Good

Talitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to a lot of dining and shopping but far enough away that it is relatively quiet
Stayed 2 nights in Mar 2025

2/10 Terrible

J

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Penelope

Liked: Cleanliness, staff & service
Lovely spacious room, friendly helpful staff, comfy bed and great location.
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very friendly staff. Zero air conditioning. Would like to have known ahead of time so I could have made alternate arrangements. I made this reservations months in advance.
Stayed 1 night in Mar 2025

2/10 Terrible

Julie-Anne

Stayed 1 night in Feb 2025

6/10 Okay

Jonathan, Mordialloc

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Nice big rooms but no aircon for the entire floor and doesn’t look like they’re in a rush to fix it! Check-in is weird as you have to call when you arrive and someone comes down from a different floor. No one at reception when checking out. Great location but suggest they’ve got a weird subletting arrangement with Sofitel that is not quite up to the mark. Steer clear
Stayed 2 nights in Feb 2025