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Marsden Viaduct Hotel

3.5 star property

Photo gallery for Marsden Viaduct Hotel

Breakfast, lunch served; local and international cuisine, pool views
Exterior
Deluxe King Room with Marina View
Indoor pool
Ocean views, open daily

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Parking available
  • Bar
  • 24/7 front desk

Explore the area

View map
21 Viaduct Harbour Ave, Auckland, Auckland, 1010
  • Place, Sky Tower
    ‪6 min walk‬
  • Place, SkyCity Casino
    ‪6 min walk‬
  • Place, Princes Wharf
    ‪10 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe King Room with Marina View

Deluxe King Room with Marina View

Deluxe King Room with Marina View

8.4 out of 10
Very good
(16 reviews)
  • Marina view
  • 42 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior King Room

Superior King Room

Superior King Room

8.0 out of 10
Very good
(31 reviews)
  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe King Room With Balcony

Deluxe King Room With Balcony | Terrace/patio

Deluxe King Room With Balcony

  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

9.0 out of 10
Wonderful
(8 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Accessible Room

King Accessible Room | Bathroom

King Accessible Room

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite With Balcony

Junior Suite With Balcony | Bathroom

Junior Suite With Balcony

  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe King Suite

Deluxe King Suite

Deluxe King Suite

  • Partial ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Auckland

Marsden Viaduct Hotel places you in the centre of Auckland, within just a 15-minute stroll of Sky Tower and Auckland Ferry Terminal. Highlights at this hotel include a restaurant and in-room free WiFi. .The fine-dining restaurant, LA' Maree, serves local and international cuisine and is open for breakfast, brunch, lunch and dinner. Grape and Olive is the hotel's own bar. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Continental breakfast is available daily between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 3.5-property class Auckland Central Business District hotel include Spark Arena and Auckland Domain.

What's nearby

  • Sky Tower - 6 min walk - 0.6 km
  • SkyCity Casino - 6 min walk - 0.6 km
  • Queen Street Shopping District - 10 min walk - 0.8 km
  • Princes Wharf - 10 min walk - 0.9 km
  • Queens Wharf - 11 min walk - 1.0 km

Getting around

  • Gaunt Street Tram Stop - 1 min walk
  • Auckland Britomart Station - 14 min walk
  • Auckland (AKL-Auckland Intl.) - 29 min drive

Restaurants

  • ‪Wander - ‬5 min walk
  • ‪Mensa - ‬3 min walk
  • ‪Mojo - ‬5 min walk
  • ‪Rooftop At Qt - ‬3 min walk
  • ‪Grand Harbour Seafood Chinese Restaurant - ‬4 min walk

About this property

Marsden Viaduct Hotel

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Marsden Viaduct Hotel. An area shuttle within 500 metres and an airport shuttle (available 24 hours) are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Marsden Viaduct Hotel was completed in September 2023.

This 3.5-star Auckland hotel is smoke free.

  • 80 guestrooms or units
  • 6 levels
  • 2 buildings
  • Built in 2012
  • Manager's reception (free)
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Marsden Viaduct Hotel offers 80 accommodations with DVD players and a safe. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 50-inch Smart televisions come with premium digital channels, Netflix and smart speakers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and portable fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a weekly basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour offsite parking (NZD 50 per night)
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 500 metres
  • Train station pick-up shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 45 per night)
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: NZD 19 to 52 for adults and NZD 19 to 52 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • French Press Cafe
  • Grape and Olive
  • LA' Maree

Things to do

  • Bicycle storage
  • Books
  • Stereo
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • DVD player
  • Grocery/convenience store
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Dock
  • On the bay
  • Outdoor furniture

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Area rugs in public areas
  • Front entrance ramp
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • No lift
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - September 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels
  • DVD player
  • Netflix
  • Smart speaker
  • Streaming services

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Freezer
  • Meal delivery service
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3.10 per cent for credit card payments
The check-in location differs from the property location; go to: [21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)]
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee at checkout
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 100.0 per day.
  • Cots (infant beds) are available for NZD 20.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 250 per accommodation, per stay
  • Breakage deposit: NZD 250 per stay
  • A damage deposit of NZD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 19 to 52 for adults and NZD 19 to 52 for children
  • Airport shuttle fee: NZD 50 per person (one-way)
  • Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
  • Covered self-parking fee: NZD 45 per night
  • Nearby parking fee: NZD 50 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 20.0 per day
  • Rollaway bed fee: NZD 100.0 per day
  • Pool fee: NZD 25 per day
  • Spa fee: NZD 25 per day
  • Credit card charges are subject to a surcharge of 3.10 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. Long-term renters welcome.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 9429049065527

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Marsden Viaduct Hotel Hotel
Marsden Viaduct Hotel Auckland
Marsden Viaduct Hotel Hotel Auckland
Marsden Viaduct Hotel Same building as Sofitel Viaduct

Frequently asked questions

What is the cancellation policy at Marsden Viaduct Hotel?

Marsden Viaduct Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Marsden Viaduct Hotel?

Yep, Marsden Viaduct Hotel has a secured covered self car park for NZD 45 per night. A self car park is also available, for a fee. Onsite parking is limited (max 10 spaces per unit).

Are there any beaches close to Marsden Viaduct Hotel?

The closest beach to Marsden Viaduct Hotel is Takapuna Beach (6.5 km).

What makes Marsden Viaduct Hotel a romantic place to stay?

Ocean-view dining and a lounge bar, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Marsden Viaduct Hotel.

Is Marsden Viaduct Hotel family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as cots/infant beds in the guestrooms, it's no surprise that Marsden Viaduct Hotel is a hit with families.

Are there hot tubs in the rooms at Marsden Viaduct Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Marsden Viaduct Hotel serve breakfast?

Yeah, continental breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Marsden Viaduct Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Marsden Viaduct Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Marsden Viaduct Hotel?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Marsden Viaduct Hotel?

No, only service animals are allowed.

Marsden Viaduct Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 240 out of 509 reviews
Rating 8 - Good. 132 out of 509 reviews
Rating 6 - Okay. 69 out of 509 reviews
Rating 4 - Poor. 36 out of 509 reviews
Rating 2 - Terrible. 32 out of 509 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

James

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Hotel room was overall good. Strange setup of a different hotel inside the larger Sofitel hotel. What was not good is that the Sofitel pool and gym are NOT accessible to guests of the Marsden. Apparently, this used to be the case, but no longer, and the Marsden has not updated their information. The listing is not correct, and the hotel staff were less than helpful when this was raised - “we are not responsible for the listing on Hotels.com” was the reply. The location is great, and there is lots to do in the area, but the fact the listing is not correct - we specifically booked it for the pool and gym facilities as well as location - was a disappointment.
Stayed 6 nights in Dec 2025

6/10 Okay

Susan

Stayed 1 night in Jan 2026

10/10 Excellent

Leesah

Stayed 2 nights in Jan 2026

8/10 Good

Anita

Stayed 2 nights in Jan 2026

10/10 Excellent

Jared

Liked: Cleanliness
Great Location
Stayed 1 night in Dec 2025

6/10 Okay

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was spacious and clean.Had to take our bags to the room.No facecloths,tea towels,broken ironing board and the two irons supplied both leaked water..Room not serviced ran out of toilet paper ,tea and milk on first day!!!.View from room 421 was very pleasant.Outside surrounding very pleasant for walking and good restaurants all close by. Cheers,Terry
Stayed 2 nights in Jan 2026

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, check in was a little odd
Stayed 1 night in Jan 2026

2/10 Terrible

Stephen P

Disliked: Cleanliness, staff & service, amenities
Check in was a nightmare, staff lied about confirmed check in time. Room was in need of maintenance, staff were unresponsive, there was little to no cleaning service, room not cleaned or bed made for our 4 night stay. The hotel is closing in 3 weeks and it is clear the staff have already left or are not interested in delivering service.
Stayed 3 nights in Jan 2026

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities
Room was beautiful and the staff were lovely.
Stayed 3 nights in Dec 2025

8/10 Good

Blanca

Stayed 2 nights in Jan 2026

6/10 Okay

Loretta, Auckland

Disliked: Cleanliness, staff & service, property conditions & facilities
There is no service provided … no phone in the room to connect the reception . The toilet got running water all night long …. No aircon provided to the room , it got so hot during the night ( no wonder they provided a tower fan in the room)….and mini fridge is warm . No any condiments ( lotions tooth brush etc) , try to check out at 7:45 am , no one in the reception only a note on the door asked to leave the room card inside of the room …. Then I have to go all the way back to the room again …… really wasted time when you in a rush ….
Stayed 1 night in Dec 2025

10/10 Excellent

WASA

Liked: Cleanliness, amenities, property conditions & facilities
Yes the Front Desk Staff were very Professional and Helpful
Stayed 1 night in Dec 2025

2/10 Terrible

Jaco, Te Aroha

Disliked: Cleanliness, amenities, property conditions & facilities
Difficult to find. Tv did nor work.shower was very low and could not be adjusted. Big difference between the service with Sofitel customers and Marsden.
Stayed 1 night in Dec 2025

10/10 Excellent

Robert E

Liked: Cleanliness
Disliked: Staff & service
Location and view fantastic for NYE fireworks
Stayed 2 nights in Dec 2025

8/10 Good

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, easy access for getting around Auckland
Stayed 3 nights in Dec 2025

8/10 Good

Philip

Liked: Cleanliness, room comfort
Yes
Stayed 3 nights in Dec 2025

10/10 Excellent

Avinesh

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice
Stayed 1 night in Dec 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Corner room was terrific for the price. Great view of the marina and the sky deck all lit up in red for the holidays.Convenient location to all events going on. Walking distance no need for a car
Stayed 3 nights in Dec 2025

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was great value for money, clean and great location, check in was easy. Could have been 5 star but for a few little things, the internet to the TV was intermittent which was annoying. The roller blinds were broken, and the curtains did not go to the floor meaning sun woke us up way too early but great for what we paid.
Stayed 1 night in Dec 2025

10/10 Excellent

PETER

Great stay
Stayed 3 nights in Dec 2025

6/10 Okay

Tony

Travelled with family
Liked: Cleanliness, room comfort
The hotel is simply not up to scratch. One of the rooms booked the air conditioning didn’t work. The replacement rooms fridge was not able to be used, since you couldn’t close the door due to ice. Ironically at time of checkin, we were told that a maintenance bond was required if we broke anything - what a joke. Also, I had to engage in a discussion when I asked for two keys. Eventually we were provided with two keys, which is standard across the industry. In short there are better hotels in the area.
Stayed 2 nights in Dec 2025

10/10 Excellent

JAMES

Stayed 2 nights in Dec 2025

4/10 Poor

Jim

Stayed 1 night in Nov 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities
The window needed a clean as the top rim of toilet
Stayed 2 nights in Dec 2025

4/10 Poor

Mariano Rafael

Travelled with partner
Liked: Cleanliness
Room, amenities and staff
Stayed 2 nights in Dec 2025