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The Park City Grand Plaza Kensington

4.0 star property
Hotel connected to the convention centre in London with a restaurant

Photo gallery for The Park City Grand Plaza Kensington

Front of property
Daily continental breakfast (GBP 15.00 per person)
Exterior
Lobby
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services

Explore the area

View map
18-30 Lexham Gardens, London, England, W8 5JE
  • Place, Cromwell Road
    ‪1 min walk‬
  • Place, Kensington High Street
    ‪8 min walk‬
  • Place, Kensington Gardens
    ‪10 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪50 min drive‬

Room options

View all photos for Grand Deluxe Double

Grand Deluxe Double

Grand Deluxe Double

8.4 out of 10
Very good
(78 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Plaza Executive Double

Plaza Executive Double

Plaza Executive Double

8.6 out of 10
Excellent
(42 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Blackout curtains
Shower/bath combination
Private bathroom
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Plaza Executive Triple

Minibar, in-room safe, desk, blackout curtains

Plaza Executive Triple

8.8 out of 10
Excellent
(22 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed OR 1 Double Bed and 1 Single Sofa Bed

View all photos for Family Suite

Minibar, in-room safe, desk, blackout curtains

Family Suite

8.6 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
  • 27 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Double Sofa Bed

View all photos for Grand Deluxe Double Room Non Smoking

Minibar, in-room safe, desk, blackout curtains

Grand Deluxe Double Room Non Smoking

  • Sleeps 2

View all photos for Plaza Executive Triple Room Non smoking

Minibar, in-room safe, desk, blackout curtains

Plaza Executive Triple Room Non smoking

  • Sleeps 3

View all photos for Plaza Executive Double Room Non smoking

Minibar, in-room safe, desk, blackout curtains

Plaza Executive Double Room Non smoking

  • Sleeps 2

View all photos for Family Suite

Minibar, in-room safe, desk, blackout curtains

Family Suite

  • Sleeps 4

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About the area

London

You'll be connected to the convention centre at The Park City Grand Plaza Kensington, and within just a 15-minute stroll of popular places like Kensington High Street and Kensington Gardens. Highlights at this hotel include a restaurant and in-room free WiFi. .This business-friendly hotel offers free WiFi in public areas and a 24-hour fitness centre, and has a business centre. Other amenities include laundry facilities, concierge services and a 24-hour front desk. Continental breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. .Attractions within a 15-minute walk of this 4-property class London City Centre hotel include Imperial College London and Natural History Museum.

What's nearby

  • Cromwell Road - 1 min walk - 0.2 km
  • Bupa Cromwell Hospital - 3 min walk - 0.3 km
  • Kensington High Street - 8 min walk - 0.7 km
  • Kensington Gardens - 10 min walk - 0.9 km
  • Natural History Museum - 13 min walk - 1.2 km

Getting around

  • Earl's Court Station - 8 min walk
  • West Brompton Station - 15 min walk
  • London (LCY-London City) - 61 min drive

Restaurants

  • ‪Devonshire Arms - ‬4 min walk
  • ‪Cast Iron Bar & Grill - ‬4 min walk
  • ‪Masgouf | مسكوف - ‬4 min walk
  • ‪ASK Italian - ‬9 min walk
  • ‪Executive Lounge Marriott - ‬5 min walk

About this property

The Park City Grand Plaza Kensington

Hotel connected to the convention centre in London with a restaurant
There's a restaurant on site. Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the business-friendly The Park City Grand Plaza Kensington.

Smoking is allowed in designated areas at this 4-star London hotel.

  • 76 guestrooms or units
  • Conference rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Dining venue
The Park City Grand Plaza Kensington offers 76 air-conditioned accommodations with minibars and laptop-compatible safes. Televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 15 for adults and GBP 10 for children
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift (127 centimetre wide door)

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 15.00 for adults and from GBP 10.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property is also known as

Parkcity Hotel London
Parkcity London
Park City Grand Plaza Kensington Hotel
Park City Grand Hotel
Park City Grand Plaza Kensington
Park City Grand
The Parkcity Hotel London
Park City Hotel London
The Park City Grand Plaza Kensington Hotel London, England
The Park City Plaza Kensington
The Park City Grand Plaza Kensington Hotel
The Park City Grand Plaza Kensington London
The Park City Grand Plaza Kensington Hotel London

Frequently asked questions

What is the cancellation policy at The Park City Grand Plaza Kensington?

The Park City Grand Plaza Kensington offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is The Park City Grand Plaza Kensington family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that The Park City Grand Plaza Kensington is a hit with families.

Does The Park City Grand Plaza Kensington serve breakfast?

Yep, continental brekkie is offered weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Park City Grand Plaza Kensington?

No, The Park City Grand Plaza Kensington does not offer an airport shuttle service.

Is there a bar or restaurant at The Park City Grand Plaza Kensington?

Yep, you can grab a meal at The Park City Grand Plaza Kensington's onsite restaurant.

What time are check-in & check-out at The Park City Grand Plaza Kensington?

Check-in begins at 2:30 PM. Check-out time is 11 AM.

Are pets allowed at The Park City Grand Plaza Kensington?

No, only service animals are allowed.

The Park City Grand Plaza Kensington Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 518 out of 1004 reviews
Rating 8 - Good. 313 out of 1004 reviews
Rating 6 - Okay. 106 out of 1004 reviews
Rating 4 - Poor. 37 out of 1004 reviews
Rating 2 - Terrible. 30 out of 1004 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Amelia

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice and the room was very clean with lots of amenities
Stayed 2 nights in Oct 2025

2/10 Terrible

Magnus

Good location
Stayed 2 nights in Oct 2025

10/10 Excellent

steven

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff were excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice.
Stayed 3 nights in Oct 2025

10/10 Excellent

elise

Travelled with family
Nice size of the room, comfortable beds and silent location. Extra plus for the coffe, tea and fridge. The breakkfast was unfortunately overprized and sad. The hot meals were cold and the selection of food did not meat up with the price.
Stayed 3 nights in Oct 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very warm at night, so we turned the cooling on and left for the day, hoping it would be cool when we returned for the evening. We returned to an oven! We were told at the front desk that the cooling was seasonal and we only had heating available in the room, so the best we could do was open the window, which only opened about 4 inches.....not enough to cool the room over night but enough to let the noise in and keep us awake all night!
Stayed 2 nights in Oct 2025

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
As we did not have breakfast we are unable to comment. The outer building is very attractive wth lots of character. A pleasant entrance although the reception desk which is off to the side & not facing visitors; initially out of view. We were too early to check-in but offered a safe place to keep our luggage, though we did not require this service as we had relatives staying at the hotel. When we came to check-in later, we experienced a slight unfriendliness, were given passkeys to our room after some mix up with paperwork at the desk. Upon entering the allocated room, it appeared to be already occupied. This could have been an extremely embarrasing situation had the occupier been in the room; thankfully they were not! Back to reception we explained the situation to the same young woman on the desk, we were asked some questions in an abrupt, unfriendly manner & after spending a lot of time at the computer she allocated us another room, not before she blamed the error on her co worker. We found all this very unprofessional when a sincere apology & an aim to please, would have gone a long way. This was dissappointing. However, the overnight stay was pleasant. The rooms were clean but in need of updating, especially the bathrooms. Most hotels have walk-in showers but here they have bathtubs with shower, beware, the bathtubs are very high-sided. The location is great for Earl's Court Station & a variety of restaurants within walking distance.
Stayed 1 night in Oct 2025

10/10 Excellent

Jean-Paul

Stayed 5 nights in Oct 2025

10/10 Excellent

Lisa

Stayed 2 nights in Oct 2025

6/10 Okay

Federico

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is an old hotel. Main window could not be fully closed, so it let cold air to get into the room. As a result, I got sick with a bad cold. Hotel staff was very helpful. They offered us to relocate to a lower-rated room in the basement, which we declined.
Stayed 2 nights in Oct 2025

10/10 Excellent

Federico

Stayed 2 nights in Oct 2025

8/10 Good

Imad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't know. The window was partly open and can't close it
Stayed 1 night in Oct 2025

10/10 Excellent

Madonna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The air-conditioning and heat worked well. The room was cleaned daily unless you kept the do not disturb on. The room was fully serviced including replenishment of coffee and cookies which was nice. The staff were always helpful and polite.
Stayed 6 nights in Oct 2025

8/10 Good

Detchee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little bit small but nice room Staff is so helpful and helped us to booked a tour except 1 staff that snapped at me when I asked where's the Lift located, He said he gonna show me but snapped and in sarcastic voice.
Stayed 2 nights in Oct 2025

10/10 Excellent

Dmitriy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room, quiet.
Stayed 4 nights in Oct 2025

10/10 Excellent

Veronica

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the entire package, a boutique hotel that delivers what it promises.
Stayed 8 nights in Oct 2025

10/10 Excellent

Deepa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel — stay here every time we visit London. Perfect neighborhood - so walkable, and close enough to the tube as well. Staff is very friendly and accommodating.
Stayed 4 nights in Sep 2025

6/10 Okay

Dorothy

Travelled with partner
Liked: Cleanliness
Didn't like that lift was broken and was pnbthe 4th floor
Stayed 4 nights in Oct 2025

8/10 Good

Tatyana

Liked: Cleanliness
The location is good. Our room had a very nice and comfortable bed. The shower had excellent water pressure. It was very clean. On the other hand, our room was in the very odd place with stairs, where my husband with his bad knees could barely walk up and down. The receptionist did not ask us if only stairs are ok for us.
Stayed 3 nights in Oct 2025

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good,walkable location. Room was large for London. Lift was out which made it difficult checking in and out with luggage.
Stayed 2 nights in Oct 2025

8/10 Good

Linda

Liked: Cleanliness
Very spacious, clean, quiet room. Cons: The sink didn't drain well and the refrigerator wasn't cold.
Stayed 3 nights in Oct 2025

8/10 Good

Per

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large spacious rooms (familiesuite)
Stayed 3 nights in Oct 2025

2/10 Terrible

Francisco

Disliked: Staff & service, amenities, property conditions & facilities
Terrible experience. The bed and pillows are awful. I was on the third floor, but the lift broke down while I was there. There was no action by the hotel to inform me or to change me to a room on a lower floor. I had to stay three nights walking up and down the stairs. I will not recommend this place. The location is good, but there are plenty of hotels around.
Stayed 6 nights in Oct 2025

10/10 Excellent

sky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, the bed was a little firm for my liking otherwise was no complaints. Friendly staff and travelers
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities
Property was as advertised and had Avery good location. The area was very quite.
Stayed 3 nights in Oct 2025