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DoubleTree by Hilton Ontario Airport

4.0 star property
Pet-friendly hotel connected to the convention centre in Ontario with 2 restaurants

Photo gallery for DoubleTree by Hilton Ontario Airport

Exterior
Meeting facility
Courtyard
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Bar
  • Parking available
The current price is NZ$245
includes taxes & fees
9 Nov - 10 Nov

Explore the area

View map
222 N Vineyard Ave, Ontario, CA, 91764
  • Place, Ontario Convention Center
    ‪5 min walk‬
  • Place, Toyota Arena
    ‪3 min drive‬
  • Place, Ontario Mills Shopping Mall
    ‪4 min drive‬
  • Airport, Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪2 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 37 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-in Shower)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible (Roll-in Shower)

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 37 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(30 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

8.0 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 King Bed, Pool View

Courtyard

Room, 1 King Bed, Pool View

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

8.6 out of 10
Excellent
(33 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Pool View

Courtyard

Premium Room, 2 Queen Beds, Pool View

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area

Suite, 1 King Bed

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Patio
Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

View from room

Room, 2 Queen Beds

7.8 out of 10
Good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

8.6 out of 10
Excellent
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

View from room

Room, 2 Queen Beds, Balcony

7.4 out of 10
Good
(12 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

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About the area

Ontario

DoubleTree by Hilton Ontario Airport puts you in the heart of Ontario, connected to the convention centre and within a 20-minute stroll of Ontario Convention Center and Regal Edwards Ontario Palace. Highlights at this hotel include 2 restaurants, a nightclub and a free airport shuttle. .The café, Citrus West, is open for breakfast and lunch. Vineyards Bar is the hotel's own bar. 12800 square feet (1189 square metres) of event facilities include 13 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Full breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of a free area shuttle. .In the area of this 4-property class Racimo hotel, you'll find Ontario Mills Shopping Mall.

What's nearby

  • Ontario Convention Center - 5 min walk - 0.5 km
  • Toyota Arena - 3 min drive - 4.9 km
  • Ontario Mills Shopping Mall - 4 min drive - 6.3 km
  • Victoria Gardens - 7 min drive - 12.3 km
  • Pomona College - 8 min drive - 13.0 km

Getting around

  • Ontario Station - 4 min drive
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.) - 4 min drive

Restaurants

  • ‪In-N-Out Burger - ‬8 min walk
  • ‪Chick-fil-A - ‬7 min walk
  • ‪Cheba Hut - ‬17 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Vineyards - ‬2 min walk

About this property

DoubleTree by Hilton Ontario Airport

Pet-friendly hotel connected to the convention centre in Ontario with 2 restaurants
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 13 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 12800 square feet (1189 square metres) and includes conference space. A nightclub, a vending machine, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Ontario Airport. A roundtrip airport shuttle at scheduled times and An area shuttle are free. Parking is available for a fee.

This 4-star Ontario hotel is smoke free.

  • 482 guestrooms or units
  • 4 levels
  • 3 buildings
  • 2 dining venues
  • 12800 sq ft of conference space
  • 1189 sq. m of conference space
  • Built in 1980
  • Nightclub
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
DoubleTree by Hilton Ontario Airport offers 482 accommodations with MP3 docking stations and a safe. 37-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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includes taxes & fees
9 Nov - 10 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 5:30 AM to 11:30 PM at scheduled times
  • Free area shuttle
  • Parking on site (USD 19.75 per night; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 17.95 to 21.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Citrus West
  • Porter's Prime
  • Vineyards Bar

Things to do

  • Bicycle rentals
  • Nightclub
  • Pool
  • Shopping

Family friendly

  • Free area shuttle
  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 12,800 square feet of conference space
  • 13 meeting rooms
  • 24-hour business centre

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 17.95 to 21.95 per person
  • Self-parking fee: USD 19.75 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Ontario Airport
DoubleTree Hilton Ontario Airport
DoubleTree Ontario Airport
Hilton DoubleTree Ontario Airport
Hilton Ontario Airport
Ontario Airport DoubleTree
Doubletree Ontario
DoubleTree Hilton Ontario Airport Hotel
Ontario Doubletree
Doubletree By Hilton Ontario
DoubleTree by Hilton Ontario Airport Hotel
DoubleTree by Hilton Ontario Airport Ontario
DoubleTree by Hilton Ontario Airport Hotel Ontario

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Ontario Airport?

DoubleTree by Hilton Ontario Airport offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Ontario Airport?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Ontario Airport on 9 Nov 2025 start from NZ$244.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Ontario Airport?

Yep, DoubleTree by Hilton Ontario Airport has a self car park with in/out privileges for USD 19.75 per night.

Does DoubleTree by Hilton Ontario Airport have a pool?

DoubleTree by Hilton Ontario Airport has a pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 9:00 PM.

Is DoubleTree by Hilton Ontario Airport family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Ontario Airport is a hit with families.

Does DoubleTree by Hilton Ontario Airport serve breakfast?

You bet, full brekkie is offered weekdays between 6:00 AM and 10:00 AM and weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Ontario Airport?

Yep, there's a free airport shuttle that runs from 5:30 AM - 11:30 PM at scheduled times.

Is there a bar or restaurant at DoubleTree by Hilton Ontario Airport?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Ontario Airport?

Check-in begins at 3 PM. Check-out time is noon.

DoubleTree by Hilton Ontario Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 546 out of 1031 reviews
Rating 8 - Good. 208 out of 1031 reviews
Rating 6 - Okay. 124 out of 1031 reviews
Rating 4 - Poor. 72 out of 1031 reviews
Rating 2 - Terrible. 81 out of 1031 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Stayed 1 night in Jun 2025

10/10 Excellent

Samantha

Stayed 1 night in May 2025

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and bedding was really comfortable. The staff were excellent. It was close to the mall and everywhere we needed to be. We would stay there again.
Stayed 1 night in Jul 2025

6/10 Okay

Samira

Stayed 2 nights in Jul 2025

10/10 Excellent

Yen

Stayed 1 night in Jul 2025

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service
The internet was slow, ac clattered all night and the toilet stopped up.
Stayed 1 night in Jul 2025

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Heba

Stayed 5 nights in Jul 2025

6/10 Okay

Ayan

Stayed 4 nights in Jul 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of restaurants around the area.
Stayed 1 night in Jul 2025

10/10 Excellent

Summer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at 6 different hotels on my recent road trip from Texas to California and back and the Double Tree was definitely my favorite. I traveled with my husband and 16 yr old son and the one room we had was very spacious for us 3. 2 sinks in the room was super convenient, the spacious patio was perfect for hanging out on, the room was SUPER clean and stocked with all the soaps and towels we needed, and the pool/hot tub were beautiful and clean. They also have a gym which we did not use but loved having the option. It looked really nice. The provided cookies at check in were also a lovely touch that definitely makes them stand out. Restaurants on site are very pricey but the food is great. Only other downside of the stay is that there is a daily charge of $18 for parking. However, security does drive around and monitor the parking lots. Would love to stay here again.
Stayed 3 nights in Jul 2025

8/10 Good

Daryl

Stayed 4 nights in Jul 2025

10/10 Excellent

Lonnie

Stayed 1 night in Jul 2025

8/10 Good

jesse

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time...only thing pool gets packed from pool being in open to public pool pay per day...there were no lounge chairs.. I tried Booking a pool day bed second half of the day I asked front desk Joey (supervisor) if I can get a discount on day bed because was toward end of day and he just said no...
Stayed 1 night in Jun 2025

4/10 Poor

YANG

Disliked: Staff & service, amenities, property conditions & facilities
I am a loyal Hilton Honors member and have stayed at many DoubleTree properties. As part of the Hilton Honors program, I’ve always received complimentary bottled water and warm cookies upon check-in, which is a standard benefit I’ve greatly appreciated. However, during my recent stay at this property I was not provided with these benefits. Instead, I was charged over $10 for just two bottles of water in room .This experience left me feeling disappointed and mistreated, as it is far below the level of service I’ve come to expect from Hilton properties. This was one of the most unpleasant experiences I have had at a Hilton property, and I hope this issue can be addressed promptly. I trust Hilton values its loyal Honors members, and I would appreciate it if you could look into this matter and advise how it will be resolved. Thank you for your attention, and I look forward to your reply.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Amenities
Staff Awesome
Stayed 1 night in Jul 2025

10/10 Excellent

Ali

Stayed 3 nights in Jun 2025

10/10 Excellent

Ivan

Stayed 2 nights in Jul 2025

8/10 Good

Lynette

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Chalon Nycolle

Stayed 2 nights in Jun 2025

6/10 Okay

Daniel

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Hotel is very old and has a smell.
Stayed 1 night in Jul 2025

10/10 Excellent

krystaL

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Porsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

4/10 Poor

Jesus Daniel

Stayed 5 nights in Jul 2025

4/10 Poor

Robert

Business traveller
Disliked: Cleanliness, amenities
I requested a balcony room.. was told at the front desk, they had many. Never got what i paid for.Hassle just to change room. Building 3 is a joke of maze. Finally realized, i had to walk up a ramp and take another elevator to get to my room. thanks for heads up front desk.. room was very disappointing.
Stayed 2 nights in Jul 2025