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4.2 out of 5

"Great accommodation if all you are doing is going to Universal (which is largely what we were doing). I was disappointed with check in, where I was ch ... " More

By a verified traveller on Thu 02 Jan 2020

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Hotel Description

Hilton Los Angeles/Universal City places you steps from Universal Studios Hollywood™ and within a 15-minute stroll of Universal CityWalk. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour fitness center.

All 495 rooms feature WiFi, wired Internet, and cable TV. In-room dining is easy with amenities like microwaves and round-the-clock room service. Premium bedding and free toiletries are nice touches to enhance your stay. Coffee/tea makers, safes, and hair dryers are also available.

The restaurant, Cafe Sierra, serves Californian cuisine and is open for breakfast, brunch, lunch, and dinner. Lobby Lounge is the hotel's own lobby lounge, serving drinks along with lunch and dinner. 32000 square feet (2973 square meters) of event facilities include conference space, and other business amenities include a business center. Additionally, you'll find a fitness center, WiFi in public areas, and a coffee shop/café. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Universal City hotel, you'll be 4.2 km (2.6 mi) from Hollywood Bowl and 4.3 km (2.6 mi) from Warner Brothers Studio.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$307* Per night/room 23 Feb. - 24 Feb.

Executive Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Executive Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Diplomat Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Los Angeles/Universal City ratings based on 19 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Los Angeles/Universal City

Everyone (16) Couples (1) Family (3)
5 out of 5

Posted by on 26 Jan. 2020

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Comment from Hotel Management

4 Feb. 2020 by Angie M., Marketing Manager

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to Hilton Universal in the not too distant future when you visit the Hollywood and/or Universal City area!   Angie M., Marketing Manager

4 out of 5
Great accommodation if all you are doing is going to Universal (which is largely what we were doing). I was disappointed with check in, where I was charged an early check in fee and told I had the “only room” available and then the person in line behind me was served by another person, requested an early check in and was told that that was no problem, a room was available and they were not charged a fee.

Posted by on 2 Jan. 2020

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Comment from Hotel Management

9 Jan. 2020 by Angie M., Marketing Manager.

Thank you for taking a moment to share your experience with us. We look forward to welcoming you back to our hotel in the not too distant future!   Angie M., Marketing Manager.

5 out of 5
We are return guests and this time we had 12 family members traveling with us. The staff could not do enough for our family to make sure our holiday was perfect. Jess on the front desk always looks after us with booking cars, theme park tickets and bus tours. Location is perfect and very safe for children and family’s.Great value for money.

Posted by on 27 Oct. 2019

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Comment from Hotel Management

29 Oct. 2019 by Angie M., Marketing Manager

Thank you for taking a moment to share your experience. We look forward to welcoming you back to Hilton Universal in the not too distant future when you visit the Hollywood and/or Universal City area!   Angie M., Marketing Manager

4 out of 5

Posted by on 6 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by Angie M., Marketing Manager

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to Hilton Universal in the not too distant future when you visit the Hollywood and/or Universal City area!   Angie M., Marketing Manager

4 out of 5

Posted by on 3 Oct. 2019

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Comment from Hotel Management

4 Oct. 2019 by Angie M., Marketing Manager

Thank you for taking a moment to rate your experience. We look forward to welcoming you back to Hilton Universal in the not too distant future when you visit the Hollywood and/or Universal City area!   Angie M., Marketing Manager

5 out of 5
Staff were great and helpful, rooms were big comfy beds, waiters and bar staff were fantastic

Posted by on 7 Sep. 2019

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Comment from Hotel Management

18 Sep. 2019 by Angie M., Marketing Manager

Thank you for taking a moment to share your experience. We look forward to welcoming you back to Hilton Universal in the not too distant future when you visit the Hollywood and/or Universal City area!   Angie M., Marketing Manager

4 out of 5
Basic accomodation, room smelt a little. Clean and tidy

Posted by on 17 Aug. 2019

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Comment from Hotel Management

4 Sep. 2019 by Angie M., Marketing Manager.

Thank you for taking a moment to share your experience with us. We look forward to welcoming you back to our hotel in the not too distant future!   Angie M., Marketing Manager.

2 out of 5

Posted by on 19 Feb. 2019

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Comment from Hotel Management

3 Apr. 2019 by Angie M., Marketing Manager

Thank you for taking the time to share your comments regarding your recent visit with us. I sincerely apologize that you were disappointed with your stay.  We strive to exceed your expectations and I will be sharing your review with our management team.   Angie M., Marketing Manager

2 out of 5
Room smells, complained and asked for room to be deodorised next day, still not good. Noisy water pipes at night. Walking access to Universal Studios could be improved.

Posted by , from Sydney on 6 Nov. 2018

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Comment from Hotel Management

9 Nov. 2018 by Angie M., Marketing Manager

Thank you for taking a moment  to share your experience on your stay. I am pleased to see that you enjoyed your time with us. We are sorry you experienced an inconvenience with the noise! I will make sure to take that feedback with the management team! We look forward to welcoming you back to our hotel in the not too distant future.   Angie M., Marketing Manager

5 out of 5
We had a bad experience with our shuttle not arriving that we had booked and the staff were so helpful in getting us transport to airport, one staff member in particular called himself chuckles I would particularly like to thank him for his wonderful service. I highly recommend this wonderful hotel. Cheryl Jensen

Posted by on 12 Jun. 2018

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Comment from Hotel Management

12 Jun. 2018 by Angie M., Marketing Manager

Thank you for taking a moment from your busy schedule to share your experience! . I am pleased to see that you enjoyed your stay. Thank you for recognizing the friendly and helpful service of our hotel staff . We look forward to welcoming you back to our property in the not too distant future.   Angie M., Marketing Manager

About the Hilton Los Angeles/Universal City

Location 555 Universal Hollywood Dr, Universal City, CA 91608

Property Features

Hilton Los Angeles/Universal City offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. You'll find a business center on site. Event space at this hotel measures 32000 square feet (2973 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Los Angeles/Universal City. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Universal City hotel.

  • 495 guestrooms or units
  • 24 levels
  • 32000 sq ft of conference space
  • 2973 sq m of conference space
  • Built in 1984
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Burbank, CA (BUR-Bob Hope) (8.4 km / 5.2 mi)
  • Train station: Burbank Bob Hope Airport Station (8.2 km / 5.1 mi)
  • Metro station: Universal City Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Los Angeles/Universal City offers 495 air-conditioned accommodations with laptop-compatible safes and safes. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Cafe Sierra - This restaurant specializes in Californian cuisine and serves breakfast, brunch, lunch, and dinner.

Lobby Lounge - This lobby lounge serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Weight limit: 75 lbs

Policies

The onsite self parking area has a vehicle height restriction of 6 feet. Oversized vehicles must utilize valet parking (surcharge). For more information, please contact the property using the information on the reservation confirmation received after booking.

This property's policy is that pets may not be left unattended in guestrooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

This property charges the following refundable deposits per night, collected at the time of booking: USD 100 for Executive Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower) bookings, USD 100 for Executive Room, 2 Queen Beds, Non Smoking bookings, USD 200 for Suite, 1 Bedroom, Non Smoking bookings, USD 200 for Diplomat Suite, 1 King Bed, Non Smoking bookings, USD 200 for 1 King Bed Directors Suite bookings, and USD 200 for Suite, 2 Queen Beds, Non Smoking (Universal) bookings. For more details, please contact the property using the number provided on the booking confirmation email.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 30.00 for adults and USD 0.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 7.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 7.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 7.95 (rates may vary)
  • Self parking fee: USD 30 per night (in/out privileges)
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Early check-in fee: USD 30.00 (subject to availability)
  • In-room microwave fee: USD 20 per stay
  • Rollaway bed fee: USD 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Los Angeles/Universal City
  • Hilton Los Hotel Angeles/Universal City
  • Los Angeles/Universal City
  • Los Angeles/Universal City Hilton
  • Hilton Los Angeles/Universal City Hotel
  • Hilton Los Angeles/Universal Hotel
  • Hilton Los Angeles/Universal
  • Hilton Los Angeles/Universal City Hotel
  • Hilton Los Angeles/Universal City Universal City
  • Hilton Los Angeles/Universal City Hotel Universal City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.