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Oceana Santa Monica, LXR Hotels & Resorts

5.0 star property

Photo gallery for Oceana Santa Monica, LXR Hotels & Resorts

Exterior
Creator video
Outdoor pool, pool cabanas (surcharge), pool umbrellas
Beach nearby, beach umbrellas, beach towels, beach yoga
Business centre

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$1,536
includes taxes & fees
20 Apr - 21 Apr

Explore the area

View map
849 Ocean Ave, Santa Monica, CA, 90403
  • Place, Palisades Park
    ‪2 min walk‬
  • Place, Santa Monica Beach
    ‪3 min walk‬
  • Place, Santa Monica Pier
    ‪20 min walk‬
  • Airport, Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪38 min drive‬

Room options

View all photos for Coastal Kitchen King One Bedroom Suite

Coastal Kitchen King One Bedroom Suite | Living area

Coastal Kitchen King One Bedroom Suite

  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Lanai Suite

View from room

One Bedroom Lanai Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Oceana Double Queen Suite

65-inch plasma TV with cable channels, TV, pay films

Oceana Double Queen Suite

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Oceana King Suite

Oceana King Suite

Oceana King Suite

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Oceanfront One Bedroom Suite

65-inch plasma TV with cable channels, TV, pay films

Signature Oceanfront One Bedroom Suite

  • Ocean view
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Pacific One Bedroom Lanai Suite

Premium bedding, minibar, in-room safe, laptop workspace

Pacific One Bedroom Lanai Suite

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Signature Oceanfront One Bedroom Suite

Premium bedding, minibar, in-room safe, laptop workspace

Penthouse Signature Oceanfront One Bedroom Suite

  • Ocean view
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse One Bedroom Lanai Suite

Premium bedding, minibar, in-room safe, laptop workspace

Penthouse One Bedroom Lanai Suite

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Seaside Oceanfront Suite

65-inch plasma TV with cable channels, TV, pay films

Seaside Oceanfront Suite

10.0 out of 10
Exceptional
(6 reviews)
  • Partial ocean view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

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Santa Monica Proper Hotel, a Member of Design Hotels

Downtown Santa Monica
  • Pool
  • Spa
  • Pet-friendly
  • Restaurant
4.6 out of 5, Wonderful, 847 reviews
The price is NZ$1,019
includes taxes & fees
26 Apr - 27 Apr
Santa Monica Proper Hotel, a Member of Design Hotels

About the area

Santa Monica

A luxury stay in the heart of Santa Monica awaits you at Oceana Santa Monica, LXR Hotels & Resorts. Within a 20-minute stroll, you'll find Santa Monica Beach and Santa Monica Pier. Highlights at this boutique hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. The theme restaurant, SandPiper, is open for breakfast, brunch, lunch and dinner. Sunset Terrace is the hotel's own rooftop bar. Enjoy the gym, pool cabanas and pool loungers as well as access to free bike hire. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Continental breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .With a stay at this 5-property class Wilshire Montana hotel, you'll be 3.7 km (2.3 mi) from Venice Beach and 3.8 km (2.3 mi) from Venice Beach Boardwalk.

What's nearby

  • Palisades Park - 2 min walk - 0.2 km
  • Santa Monica Beach - 3 min walk - 0.3 km
  • Santa Monica Mountains National Recreation Area - 3 min walk - 0.3 km
  • Third Street Promenade - 8 min walk - 0.7 km
  • Santa Monica Pier - 20 min walk - 1.7 km

Getting around

  • Downtown Santa Monica Station - 5 min drive
  • Los Angeles Union Station - 21 min drive
  • Los Angeles Intl. (LAX) - 42 min drive

Restaurants

  • ‪Shake Shack - ‬13 min walk
  • ‪The Bungalow Santa Monica - ‬10 min walk
  • ‪1212 Santa Monica - ‬11 min walk
  • ‪Chipotle Mexican Grill - ‬11 min walk
  • ‪Starbucks - ‬12 min walk

About this property

Oceana Santa Monica, LXR Hotels & Resorts

Oceana Santa Monica, LXR Hotels & Resorts offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and limo/town car service. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Oceana Santa Monica, LXR Hotels & Resorts. Parking is available for a fee.

This 5-star Santa Monica hotel is smoke free.

  • 70 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Oceana Santa Monica, LXR Hotels & Resorts offers 70 accommodations with minibars and a safe. Beds feature premium bedding. 65-inch plasma televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is open daily.

Similar properties

Exterior
The Huntley Hotel
Wilshire Montana
  • Spa pool
  • Restaurant
  • Air-conditioning
  • Gym
4.7 out of 5, Exceptional, 2,542 reviews
The price is NZ$671
includes taxes & fees
26 Apr - 27 Apr
The Huntley Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Secured, covered valet parking on site (USD 84.96 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 20 to 100 for adults and USD 20 to 100 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • SandPiper
  • Sunset Terrace
  • The Veranda

Things to do

  • Beach yoga
  • Bicycle tours
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Helicopter/aeroplane tours
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch HDTV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 200.00
  • Only dogs are allowed
  • Maximum 1 (weight limit: 50 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 200 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 500.00 per accommodation, per night
  • Resort fee: USD 63.25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Fitness centre access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Newspaper
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 20 to 100 for adults and USD 20 to 100 for children
  • Valet parking fee: USD 84.96 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet (varies based on length of stay) plus a one-off USD200.00 cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Oceana
Hotel Oceana Beach
Oceana Beach
Oceana Beach Club
Oceana Beach Club Hotel
Oceana Beach Hotel
Oceana Club
Oceana Club Hotel
Oceana Beach Club Hotel Santa Monica
Oceana Beach Club Santa Monica
Oceana Hotel Santa Monica
Oceana Hotel
Oceana Santa Monica
Oceana
Oceana Santa Monica, LXR Hotels & Resorts Hotel
Oceana Santa Monica, LXR Hotels & Resorts Santa Monica
Oceana Santa Monica, LXR Hotels & Resorts Hotel Santa Monica

Frequently asked questions

What is the cancellation policy at Oceana Santa Monica, LXR Hotels & Resorts?

Oceana Santa Monica, LXR Hotels & Resorts offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Oceana Santa Monica, LXR Hotels & Resorts?

As of 9 Apr 2026, prices found for a 1-night stay for 2 adults at Oceana Santa Monica, LXR Hotels & Resorts on 20 Apr 2026 start from NZ$1,536, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Oceana Santa Monica, LXR Hotels & Resorts?

Yep, Oceana Santa Monica, LXR Hotels & Resorts has secured covered valet parking with in/out privileges for USD 84.96 per night.

Are there any beaches close to Oceana Santa Monica, LXR Hotels & Resorts?

Yep, Oceana Santa Monica, LXR Hotels & Resorts is a short 6-minute walk from Santa Monica Beach. Fun beach activities include yoga, jet skiing and surfing. You can also find motor boats and boat tours.

Is there a spa on site at Oceana Santa Monica, LXR Hotels & Resorts?

Yep, there is an onsite spa at Oceana Santa Monica, LXR Hotels & Resorts. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Oceana Santa Monica, LXR Hotels & Resorts have a pool?

Oceana Santa Monica, LXR Hotels & Resorts has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Oceana Santa Monica, LXR Hotels & Resorts?

Oceana Santa Monica, LXR Hotels & Resorts features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Oceana Santa Monica, LXR Hotels & Resorts a romantic place to stay?

Ocean-view dining and a lounge bar, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Oceana Santa Monica, LXR Hotels & Resorts.

Is Oceana Santa Monica, LXR Hotels & Resorts family-friendly?

You bet! With amenities such as laundry facilities and free bike rentals, as well as free infant beds in the guestrooms, it's no surprise that Oceana Santa Monica, LXR Hotels & Resorts is a hit with families.

Does Oceana Santa Monica, LXR Hotels & Resorts serve breakfast?

You bet, continental brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Oceana Santa Monica, LXR Hotels & Resorts?

No, Oceana Santa Monica, LXR Hotels & Resorts does not offer an airport shuttle service.

Is there a bar or restaurant at Oceana Santa Monica, LXR Hotels & Resorts?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Oceana Santa Monica, LXR Hotels & Resorts?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Oceana Santa Monica, LXR Hotels & Resorts?

Dogs are welcome at Oceana Santa Monica, LXR Hotels & Resorts, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 23 kg per pet.

Oceana Santa Monica, LXR Hotels & Resorts Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 357 out of 504 reviews
Rating 8 - Good. 91 out of 504 reviews
Rating 6 - Okay. 33 out of 504 reviews
Rating 4 - Poor. 10 out of 504 reviews
Rating 2 - Terrible. 13 out of 504 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Latonya

Stayed 1 night in Dec 2025

10/10 Excellent

Indrek

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Dec 2025

10/10 Excellent

Indrek

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Great room and fantastic staff!
Stayed 3 nights in Dec 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities
Was a unique property, great quiet location, good food, and amazing staff. Lenny and the welcoming crew, the front desk, and the restaurant staff were just genuinely kind, helpful and willing to go above and beyond for anything we needed. Ultimately the staff is what stood out the most for us.
Stayed 1 night in Dec 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Cary

Stayed 1 night in Nov 2025

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2025

10/10 Excellent

DAVID

Liked: Cleanliness, amenities
Excellent
Stayed 2 nights in Nov 2025

6/10 Okay

Jennifer

Arriving, I struggled to get my luggage up the steep stairs & was surprised that the guy at the top, who was standing there watching me, didn't offer to help. He opened the door & that was the extent of it. I was told my room would be ready in less than an hour so when an hour came & went I checked in again at the front desk and the young man immediately said it wasn't ready yet. I then decided to sit in the lobby instead of out by the pool, and within a minute, the room magically became ready. Overall the rooms are nice and huge and Laura was great at resolving an issue with an employee looking into my window. It would have been nice to have someone mention the ipad turned off all the lights, I fumbled around way too long looking for switches that didn't exisit. I was surprised at how many kids were playing in the pool morning noon & night considering it felt like a more adult/boutique vibe hotel. I didn't feel like I could swim and relax. The breakfast cost is very high, and the eggs in my omelet were overcooked. It came with a side of bacon, but instead, the chef put it in my omelet, and it was chewy. The sweet paprika overwhelmed the side of potatoes so overall I ate about 3 bites and left the rest. $68 later after a $12 cup of coffee & tip I came away vowing never to eat there again. Upon departure, I again wrestled my luggage downstairs by the pool as an employee who had a vacuum in the walkway didn't offer to help. Overall, I'd say the service was poor for the price.
Stayed 3 nights in Nov 2025

10/10 Excellent

John

Stayed 1 night in Oct 2025

8/10 Good

PATRICIA, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this hotel and was truly impressed by the staff — everyone was attentive, kind, and went above and beyond to make my stay comfortable. Their service and attitude were definitely the highlight of my experience. However, I was disappointed with the room maintenance. The toilet was not functioning properly, and the phone in the room didn’t work, which made it difficult to contact the front desk. These issues took away from what could have been a perfect stay. Overall, the staff made a great impression, but the hotel needs to improve its maintenance and ensure that all facilities are in proper working order. With a few fixes, this place could easily become an excellent choice
Stayed 2 nights in Oct 2025

6/10 Okay

Michael

Stayed 1 night in Oct 2025

10/10 Excellent

Analaida

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for making my stay a wonderful experience! Very clean room and respectful staff!
Stayed 1 night in Oct 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property multiple times and it keeps getting better and better. Its beautifully decorated in both the rooms and the common areas and the staff is very accomodating. And their new restaurant is SO gorgeous !!
Stayed 1 night in Sep 2025

10/10 Excellent

Joanne

Stayed 1 night in Aug 2025

8/10 Good

Jonathan

Stayed 3 nights in Aug 2025

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Mi Yong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oceana was the perfect hotel to spend on the last leg of my trip in LA. We relaxed by the pool and walked along the beach. It's quiet and the rooms are very spacious. The design is very pleasing to the eye. Everyone was friendly and professional - special thanks to Hakeem, Leonard, and Daniel. We will be back.
Stayed 5 nights in Jul 2025

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

2/10 Terrible

Marianne

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
While indeed the property was beautiful however there are no handicapped accessibility’s. I phoned the property several times to be sure it could accommodate our 23 year old daughter I. Wheelchair. Her only way in and out of hotel was elevator thru basement parking garage in basement and the incline was so steep she couldn’t even propel herself. Also upon checking while all pre booked and quoted the final price we were charged an additional $2300.00. We stayed a week. I do realize the property was being remodeled however had they told me we would have looked elsewhere. And there was the morning at 11:00 and we were trapped on 3rd floors more than 3 hours with no way to get our daughter down as they were repairing the one elevator. Oh but during the elevator repair wait they did send food for us at no charge but we were trapped and if a fire had came we were trapped so for this reason alone putting our daughters life at risk for a week without any handicap ramps or entryways absolutely horrid and should be illegal. my rating is not good! Not handicap friendly and they don’t say the truth upon booking as I called them several times before I booked. The room also was absolutely not soundproof the first two morning we were waken next to our room construction at 7:00 am.for over ten thousand dollars this was definitely not what we were looking for. It took us 2 days to drive for this disappointment and they even charged vallet for such substandard handicap parking
Stayed 7 nights in Jul 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Mi Yong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025