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Krystal Grand Los Cabos - All inclusive

4.0 star property
Beachfront property with 3 outdoor pools and full-service spa

Photo gallery for Krystal Grand Los Cabos - All inclusive

3 outdoor pools, pool umbrellas
Food and drink
Suite Palmilla Ocean view King
View from room
Breakfast, lunch, dinner served; international cuisine, sea views

Reviews

7.4 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping
The current price is NZ$498
includes taxes & fees
6 Dec - 7 Dec

Explore the area

View map
Carretera Transpeninsular Km 29, San José del Cabo, BCS, 23400
  • Place, Costa Azul Beach
    ‪3 min walk‬
  • Place, Palmilla Beach
    ‪14 min walk‬
  • Place, Club Campestre Golf Course
    ‪19 min walk‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe King at BelAir SunClub

1 bedroom, free minibar, in-room safe, desk

Deluxe King at BelAir SunClub

8.2 out of 10
Very good
(29 reviews)

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Separate bedroom
Hairdryer
Rainfall showerhead
Private bathroom
  • 34 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double at BelAir SunClub

Deluxe Double at BelAir SunClub | View from room

Deluxe Double at BelAir SunClub

7.2 out of 10
Good
(48 reviews)

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Separate bedroom
Hairdryer
Rainfall showerhead
Private bathroom
  • 34 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for One Bedroom Suite at BelAir SunClub

One Bedroom Suite at BelAir SunClub | View from room

One Bedroom Suite at BelAir SunClub

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Separate bedroom
Hairdryer
Rainfall showerhead
Private bathroom
  • 63 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Palmilla Garden View King

1 bedroom, free minibar, in-room safe, desk

Deluxe Palmilla Garden View King

8.0 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Separate bedroom
Hairdryer
Rainfall showerhead
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Palmilla Garden View Double

View from room

Deluxe Palmilla Garden View Double

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Separate bedroom
Hairdryer
Rainfall showerhead
Private bathroom
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Palmilla Ocean view King

Suite Palmilla Ocean view King | View from room

Suite Palmilla Ocean view King

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Separate bedroom
Hairdryer
Rainfall showerhead
Private bathroom
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Palmilla Ocean view Double

Suite Palmilla Ocean view Double | View from room

Suite Palmilla Ocean view Double

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Separate bedroom
Hairdryer
Rainfall showerhead
Private bathroom
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

View from room

Junior Suite Ocean View Double

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Separate bedroom
Sofa bed
Hairdryer
Rainfall showerhead
  • 47 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite Ocean View King

View from room

Junior Suite Ocean View King

7.6 out of 10
Good
(89 reviews)

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Separate bedroom
Sofa bed
Hairdryer
Rainfall showerhead
  • 45 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite Swimout Garden View King

Junior Suite Swimout Garden View King

Junior Suite Swimout Garden View King

7.6 out of 10
Good
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Sofa bed - single
Separate bedroom
Hairdryer
Rainfall showerhead
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Altitude Junior Suite Ocean Front King

Altitude Junior Suite Ocean Front King

Altitude Junior Suite Ocean Front King

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Sofa bed - single
Separate bedroom
Hairdryer
Rainfall showerhead
  • 45 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Altitude Junior Suite Ocean Front Double

Altitude Junior Suite Ocean Front Double

Altitude Junior Suite Ocean Front Double

7.0 out of 10
Good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Sofa bed - single
Separate bedroom
Hairdryer
Rainfall showerhead
  • 45 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Altitude Junior Suite Swimout Ocean Front King

Altitude Junior Suite Swimout Ocean Front King

Altitude Junior Suite Swimout Ocean Front King

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Sofa bed - single
Separate bedroom
Hairdryer
Rainfall showerhead
  • 70 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Altitude Junior Suite Swimout Ocean Front Double

Altitude Junior Suite Swimout Ocean Front Double

Altitude Junior Suite Swimout Ocean Front Double

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Sofa bed - single
Separate bedroom
Hairdryer
Rainfall showerhead
  • 70 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Altitude Governor Suite Ocean View

Altitude Governor Suite Ocean View | View from room

Altitude Governor Suite Ocean View

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Separate bedroom
Hairdryer
Rainfall showerhead
Private bathroom
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Altitude Presidential Suite Ocean View

Altitude Presidential Suite Ocean View | View from room

Altitude Presidential Suite Ocean View

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Sofa bed - single
Separate bedroom
Hairdryer
Rainfall showerhead
  • 117 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Krystal Deal of the Day

1 bedroom, free minibar, in-room safe, desk

Krystal Deal of the Day

7.8 out of 10
Good
(63 reviews)

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Separate bedroom
Hairdryer
Rainfall showerhead
Private bathroom
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

San José del Cabo

An all-inclusive stay in San José del Cabo awaits you at Krystal Grand Los Cabos - All inclusive. Within steps you'll find Costa Azul Beach and Palmilla Beach within a 20-minute stroll. Highlights at this beachfront property include 3 outdoor swimming pools, a full-service spa and a restaurant. .A day of pampering at Eternity Spa can include massages, body wraps and mani/pedis. The buffet restaurant, The "O", serves international cuisine and is open for breakfast, lunch and dinner. The property's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site free kids' club, gym and kids' swimming pool. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 4-property class Costa Azul property include San Jose del Cabo Art District and Puerto Los Cabos.

What's nearby

  • Costa Azul Beach - 3 min walk - 0.3 km
  • Palmilla Beach - 14 min walk - 1.2 km
  • Playa Hotelera - 16 min walk - 1.4 km
  • Club Campestre Golf Course - 19 min walk - 1.6 km
  • San Jose del Cabo Art District - 9 min drive - 4.6 km

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 20 min drive

Restaurants

  • ‪Lobby Bar - ‬7 min walk
  • ‪Coco Cafe - ‬7 min walk
  • ‪Sardina Cantina - ‬6 min walk
  • ‪Buffet O - ‬7 min walk
  • ‪Mama Mia - ‬10 min walk

About this property

Krystal Grand Los Cabos - All inclusive

Beachfront property with 3 outdoor pools and full-service spa
Krystal Grand Los Cabos - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Krystal Grand Los Cabos - All inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 8 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the family-friendly Krystal Grand Los Cabos - All inclusive. Limited free parking is available on a first-come, first-served basis.

This 4-star San José del Cabo property is smoke free.

  • 429 guestrooms or units
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Krystal Grand Los Cabos - All inclusive offers 429 accommodations with free minibar items and a safe. 58-inch LED televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This San José del Cabo property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Eternity Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open selected days.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free covered valet parking on site
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda Mortero
  • Risotto
  • The "O"
  • The Grill

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 8 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 58-inch LED TV with premium cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Los Cabos - All inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.27 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Los Cabos
Krystal Grand Los Cabos All inclusive
Krystal Grand Los Cabos - All inclusive San José del Cabo
Krystal Grand Los Cabos - All inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Krystal Grand Los Cabos - All inclusive?

Krystal Grand Los Cabos - All inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Grand Los Cabos - All inclusive?

As of 7 Nov 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Los Cabos - All inclusive on 6 Dec 2025 start from NZ$490.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Grand Los Cabos - All inclusive?

Yep, Krystal Grand Los Cabos - All inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Krystal Grand Los Cabos - All inclusive?

Yep, Krystal Grand Los Cabos - All inclusive is a short 4-minute walk from Costa Azul Beach. Fun beach activities include swimming.

Is there a spa on site at Krystal Grand Los Cabos - All inclusive?

Yep, Eternity Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Krystal Grand Los Cabos - All inclusive have a pool?

Yep, and guests love it! Krystal Grand Los Cabos - All inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Krystal Grand Los Cabos - All inclusive have a waterslide?

Yep, this property has a waterslide!

What makes Krystal Grand Los Cabos - All inclusive a romantic place to stay?

Ocean-view dining and romance packages, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Krystal Grand Los Cabos - All inclusive.

Is Krystal Grand Los Cabos - All inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Krystal Grand Los Cabos - All inclusive is a hit with families.

Is there a free airport shuttle available at Krystal Grand Los Cabos - All inclusive?

No, Krystal Grand Los Cabos - All inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Grand Los Cabos - All inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Grand Los Cabos - All inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Grand Los Cabos - All inclusive?

No, pets and service animals are not allowed.

Krystal Grand Los Cabos - All inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 881 out of 2238 reviews
Rating 8 - Good. 479 out of 2238 reviews
Rating 6 - Okay. 371 out of 2238 reviews
Rating 4 - Poor. 237 out of 2238 reviews
Rating 2 - Terrible. 270 out of 2238 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jamie

Stayed 7 nights in Aug 2025

6/10 Okay

John Anthony

Liked: Cleanliness
Disliked: Property conditions & facilities
The food was delicious,great breakfast buffet!
Stayed 4 nights in Jul 2025

6/10 Okay

Yosset

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The maintenance in this property is horrible, from rusty metal everywhere to the pool walls coming apart and cracked. Food is good as well as the service
Stayed 7 nights in Jul 2025

4/10 Poor

Anita

Stayed 3 nights in Jul 2025

10/10 Excellent

Mariela, Long Beach

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a beautiful beach front view! The staff was really friendly and accomodating.
Stayed 4 nights in Jul 2025

4/10 Poor

guillermo

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms by the BelAir building are dirty same thing with the elevator is dirty and it has poor maintenance . The access to the Kristal restaurants is not very convenient. Staff was very nice food was ok .
Stayed 5 nights in Aug 2025

10/10 Excellent

Ivan Flórez, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 7 nights in Jul 2025

8/10 Good

Kerry, Laguna Niguel

Travelled with family
Took about 30 Plus minutes to check in.
Stayed 1 night in Aug 2025

4/10 Poor

Alicia

Liked: Staff & service, property conditions & facilities
The food was terrible and the beds were uncomfortable. Staff was amazing and the ac was cold. I also loved the adults only pool.
Stayed 2 nights in Aug 2025

10/10 Excellent

HECTOR, UNION CITY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omar valdez at the Expedia desk was very courteous and informed on all activities we wanted to do. Please look for Omar!!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Leticia

Stayed 7 nights in Jul 2025

8/10 Good

Gwendolyn, Yeadon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Kind staff. Not far from downtown. Had a wonderful time!
Stayed 5 nights in Jul 2025

8/10 Good

Araceli

Stayed 3 nights in Jul 2025

8/10 Good

Terri Jung

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pools and access to beach! Italian restaurant was our favorite - must try! Breakfast buffet was our favorite at the main buffet. We got upgraded to ocean view room so that was nice. My kids enjoyed the kids club/room. Loved the mini fridge which was restocked everyday. Omar who handles the Expedia customers was nice, friendly, and accommodating. Thank you! The lunch and dinner buffet was not our favorite. The Asian restaurant on property was very salty!
Stayed 4 nights in Jul 2025

10/10 Excellent

Mandeep

Liked: Property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Angel, Laredo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real good Hotel to stay, definitely recommend it!
Stayed 4 nights in Jul 2025

10/10 Excellent

Jared T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was helpful
Stayed 7 nights in Jul 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
This property was a great stay for our vacations,
Stayed 10 nights in Jul 2025

8/10 Good

Alberto

Stayed 4 nights in Jul 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pro tip: Get the Altitude Swim Out suite, best room on the property. The food options are great, skip the buffet and dine at The Grill and Risotto instead. Those two are the best tasting restaurants among all. Overall, our 4 night stay was a pleasant experience, and I want to sincerely thank Gabriel from the hotel concierge for reaching out to us and making sure we are having a great time. He absolutely went over and beyond to ensure our comfort and experience is his top priority, our trip wouldn’t have been the same without his arrangements so thank you so very much.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ailyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to several resorts but none like this one. The staff truly wowed me. They went above and beyond to make my stay unforgettable. As soon as you arrive, they’re attentive. Check-in was a breeze. The facility is well kept. There are more than plenty options to swim at and restaurants to eat. Again, anywhere you go, the staff are more than willing to make your stay the best they can. Marisela and Diana at the Japanese restaurant made our dinner time enjoyable. Cesar at The Grill combined the perfect drinks with the outstanding food. Everyone at the O buffet went above and beyond to getting us a table inside at every visit. Gabriel from the concierge checked in on us before our visit and helped us set up our massage. He made it happen within minutes and before we knew it we were off to relax. The guys at the Surfos Snack Bar are incredible. Angel would come around often and refill our drinks & even suggested a drink to help ease a stomach pain. It’s really easy to arrive, about 25 minutes from the airport. The restaurants are on a first come first serve basis so no need to worry about a reservation. The staff made us feel like we were visiting family.
Stayed 4 nights in Jul 2025

2/10 Terrible

Bladimir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked through Expedia and upgraded to the Altitude category with swim-out pool access. After returning home and reading other reviews, we realized this category included privileges that were never explained at check-in. We paid for services we never used—what I consider a scam. The room was acceptable but lacked a hair dryer and iron, which is unacceptable for a “resort.” The swim-out chairs were moldy, and around the kids’ pool there was foul-smelling stagnant water, likely due to poor drainage. That walkway connects to restaurants, and it was impossible to avoid stepping in it. Finding available chairs was nearly impossible. Entertainment was almost nonexistent—no shows or activities like other resorts. It was a boring and forgettable stay. Food and drinks were disappointing. The buffet had limited, low-quality options. Grill meat was edible but overly salty. The Mexican restaurant served the worst hotel meal we’ve ever had—we left without eating. Only the hibachi was good, but required a two-hour wait to book. Even then, drink service was poor—only tea offered, no water or wine unless requested. Alcoholic drinks were low quality: mojitos with spoiled mint, served in plastic cups. Although the hotel has some acceptable facilities, our experience was very negative due to poor service, bad food, cleanliness issues, and zero communication. I DO NOT RECOMMEND IT.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. Facilities are kept clean and maintained massive food options. They have 5 restaurants, a coffee shop & bars. They provide daily activities for the guests to enjoy. A great place for family vacation.
Stayed 5 nights in Jul 2025

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy Bonito Hotel para familia. con express check out. Comida muy rica.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort! Staff is very friendly, our room was perfect; 10/10
Stayed 3 nights in Jul 2025