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Krystal Grand Los Cabos - All inclusive

4.0 star property
Family-friendly fun on the beach, with 3 outdoor pools

Photo gallery for Krystal Grand Los Cabos - All inclusive

3 outdoor pools, pool umbrellas
Property video
Lobby
Food and drink
View from room

Reviews

7.4 out of 10
Good

Popular amenities

  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$745
includes taxes & fees
2 Jan - 3 Jan 2026

Explore the area

View map
Carretera Transpeninsular Km 29, San José del Cabo, BCS, 23400
  • Place, Costa Azul Beach
    ‪3 min walk‬
  • Place, El Zalate Beach
    ‪7 min walk‬
  • Place, Palmilla Beach
    ‪14 min walk‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe King at BelAir SunClub

Free minibar, in-room safe, desk, soundproofing

Deluxe King at BelAir SunClub

8.2 out of 10
Very good
(29 reviews)

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Private bathroom
Free bottled water
  • 34 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Double at BelAir SunClub

Deluxe Double at BelAir SunClub | View from room

Deluxe Double at BelAir SunClub

7.2 out of 10
Good
(48 reviews)

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Private bathroom
Free bottled water
  • 34 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for One Bedroom Suite at BelAir SunClub

One Bedroom Suite at BelAir SunClub | View from room

One Bedroom Suite at BelAir SunClub

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Separate bedroom
Hairdryer
Rainfall showerhead
Private bathroom
  • 63 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Palmilla Garden View King

Free minibar, in-room safe, desk, soundproofing

Deluxe Palmilla Garden View King

8.4 out of 10
Very good
(20 reviews)

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Private bathroom
Free bottled water
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Palmilla Garden View Double

View from room

Deluxe Palmilla Garden View Double

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Private bathroom
Free bottled water
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Palmilla Ocean view King

Suite Palmilla Ocean view King | View from room

Suite Palmilla Ocean view King

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Private bathroom
Free bottled water
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Palmilla Ocean view Double

Suite Palmilla Ocean view Double | View from room

Suite Palmilla Ocean view Double

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Private bathroom
Free bottled water
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

View from room

Junior Suite Ocean View Double

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Sofa bed - single
Separate bedroom
Hairdryer
Rainfall showerhead
  • 47 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite Ocean View King

View from room

Junior Suite Ocean View King

7.8 out of 10
Good
(92 reviews)

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Sofa bed - single
Separate bedroom
Hairdryer
Rainfall showerhead
  • 45 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite Swimout Garden View King

Junior Suite Swimout Garden View King

Junior Suite Swimout Garden View King

7.6 out of 10
Good
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Sofa bed - single
Hairdryer
Rainfall showerhead
Private bathroom
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Altitude Junior Suite Ocean Front King

Altitude Junior Suite Ocean Front King

Altitude Junior Suite Ocean Front King

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Sofa bed - single
Hairdryer
Rainfall showerhead
Private bathroom
  • 45 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Altitude Junior Suite Ocean Front Double

Altitude Junior Suite Ocean Front Double

Altitude Junior Suite Ocean Front Double

7.0 out of 10
Good
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Sofa bed - single
Hairdryer
Rainfall showerhead
Private bathroom
  • 45 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Altitude Junior Suite Swimout Ocean Front King

Altitude Junior Suite Swimout Ocean Front King

Altitude Junior Suite Swimout Ocean Front King

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Sofa bed - single
Hairdryer
Rainfall showerhead
Private bathroom
  • 70 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Altitude Junior Suite Swimout Ocean Front Double

Altitude Junior Suite Swimout Ocean Front Double

Altitude Junior Suite Swimout Ocean Front Double

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Sofa bed - single
Hairdryer
Rainfall showerhead
Private bathroom
  • 70 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Altitude Governor Suite Ocean View

Altitude Governor Suite Ocean View | View from room

Altitude Governor Suite Ocean View

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Private bathroom
Free bottled water
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Altitude Presidential Suite Ocean View

Altitude Presidential Suite Ocean View | View from room

Altitude Presidential Suite Ocean View

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Sofa bed - single
Hairdryer
Rainfall showerhead
Private bathroom
  • 117 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Krystal Deal of the Day

Free minibar, in-room safe, desk, soundproofing

Krystal Deal of the Day

7.8 out of 10
Good
(64 reviews)

Highlights

Soundproofed
Air conditioning
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Private bathroom
Free bottled water
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

San José del Cabo

A family-friendly stay in San José del Cabo awaits you at Krystal Grand Los Cabos - All inclusive. Within steps you'll find Costa Azul Beach and Palmilla Beach within a 20-minute stroll. Highlights at this beachfront property include 3 outdoor swimming pools, a full-service spa and a restaurant. .A day of pampering at Eternity Spa can include massages, body wraps and mani/pedis. The buffet restaurant, The "O", serves international cuisine and is open for breakfast, lunch and dinner. The property's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site free kids' club, gym and kids' swimming pool. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 4-property class Costa Azul property include San Jose del Cabo Art District and Puerto Los Cabos.

What's nearby

  • Costa Azul Beach - 3 min walk - 0.3 km
  • El Zalate Beach - 7 min walk - 0.6 km
  • Palmilla Beach - 14 min walk - 1.2 km
  • Playa Hotelera - 16 min walk - 1.4 km
  • Club Campestre Golf Course - 19 min walk - 1.6 km

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 20 min drive

Restaurants

  • ‪Coco Cafe - ‬7 min walk
  • ‪Lobby Bar - ‬7 min walk
  • ‪Buffet O - ‬7 min walk
  • ‪BRÖD CO. Artisan Bakery & Café. Costa Azul. - ‬8 min walk
  • ‪The Grill - ‬5 min walk

About this property

Krystal Grand Los Cabos - All inclusive

Family-friendly fun on the beach, with 3 outdoor pools
Some rates at Krystal Grand Los Cabos - All inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Krystal Grand Los Cabos - All inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 8 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the family-friendly Krystal Grand Los Cabos - All inclusive. Limited free parking is available on a first-come, first-served basis.

This 4-star San José del Cabo property is smoke free.

  • 429 guestrooms or units
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Krystal Grand Los Cabos - All inclusive offers 429 accommodations with free minibar items and a safe. 58-inch LED televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This San José del Cabo property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Eternity Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open selected days.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free covered valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda Mortero
  • Risotto
  • The "O"
  • The Grill

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 8 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 58-inch LED TV with premium cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Los Cabos - All inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Los Cabos
Krystal Grand Los Cabos All inclusive
Krystal Grand Los Cabos - All inclusive San José del Cabo
Krystal Grand Los Cabos - All inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Krystal Grand Los Cabos - All inclusive?

Krystal Grand Los Cabos - All inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Grand Los Cabos - All inclusive?

As of 23 Dec 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Los Cabos - All inclusive on 2 Jan 2026 start from NZ$737.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Grand Los Cabos - All inclusive?

Yep, Krystal Grand Los Cabos - All inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Krystal Grand Los Cabos - All inclusive?

Yep, Krystal Grand Los Cabos - All inclusive is a short 4-minute walk from Costa Azul Beach. Fun beach activities include swimming.

Is there a spa on site at Krystal Grand Los Cabos - All inclusive?

Yep, Eternity Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Krystal Grand Los Cabos - All inclusive have a pool?

Yep, and guests love it! Krystal Grand Los Cabos - All inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Krystal Grand Los Cabos - All inclusive have a waterslide?

Yep, this property has a waterslide!

What makes Krystal Grand Los Cabos - All inclusive a romantic place to stay?

Ocean-view dining and romance packages, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Krystal Grand Los Cabos - All inclusive.

Is Krystal Grand Los Cabos - All inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Krystal Grand Los Cabos - All inclusive is a hit with families.

Is there a free airport shuttle available at Krystal Grand Los Cabos - All inclusive?

No, Krystal Grand Los Cabos - All inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Grand Los Cabos - All inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Grand Los Cabos - All inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Grand Los Cabos - All inclusive?

No, pets and service animals are not allowed.

Krystal Grand Los Cabos - All inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 932 out of 2305 reviews
Rating 8 - Good. 497 out of 2305 reviews
Rating 6 - Okay. 375 out of 2305 reviews
Rating 4 - Poor. 234 out of 2305 reviews
Rating 2 - Terrible. 267 out of 2305 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Blac

Stayed 1 night in Sep 2025

10/10 Excellent

Annelise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were VERY impressed overall! Yes, the property can use some upgrading/maintenance with small things (ie. tiles in the pool), but overall it was great! The staff here is SO friendly -- probably the most friendly and helpful than any other all inclusive we have stayed at. The food was great, but make sure you upgrade to the Altitue Club. You'll have access to the best restaurant and roof top bar (which is a must for sunset and late night). I would highly recommend staying here and will stay here again.
Stayed 1 night in Sep 2025

6/10 Okay

Desiree

Stayed 4 nights in Sep 2025

10/10 Excellent

Yuridia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

4/10 Poor

Eric

Disliked: Staff & service
Stayed 5 nights in Jun 2025

10/10 Excellent

Víctor Hugo Carrillo, Costa Mesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Hotel has beautiful views and a nice pool
Stayed 3 nights in Sep 2025

8/10 Good

Tasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To say we were nervous to stay here with all the poor reviews was an understatement. We went in with low expectations and were pleasantly surprised. Room was super clean, beds comfy, and pillows ok. Balcony had no patio furnishings. Our room had a table so could bring chairs out but would have been nice to have. Looks like no one but altitude had patio furniture. Pools nice, clean and warm. The chairs are not comfortable, would be good to replace with more cushion. We always took the same spot at the family pool & Same Great waiter, Ulises. It was my friends birthday & he brought her a little cake and entertainment played happy birthday without even asking! He truly went above and beyond & made our trip Amazing!! Had cold coffee at coffee bar. Nice little cafe with pastries, sandwiches and ice cream. We did go to the adult pool when they had foam pool party. People on that side seemed to be having a good time. I would say I was pretty disappointed in entertainment -they never asked to engage in games during the day nor was any part of the entertainment bilingual. Food was always good and Hot! We always ate lunch at the pool. Fish tacos with extra sauce was the best. Mango Tango with tajin & Paloma were our favorite drinks. Overall it was a good trip. Would I go again,no just because I like nightly shows and entertainment. But if you want to relax with good food/drinks/beautiful view-this place is definitely for you!
Stayed 4 nights in Sep 2025

10/10 Excellent

Juan D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the beach view, the staff was awesome. We were concerned with all the flies around the Buffet.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well...3rd time at the Krystal and everything was wonderful as usual! (We arrived during a hurricane and the staff, even though working with a skeleton crew, were very professional and kind)...The restaurants all had wonderful food and the service was exceptional! Some staff members who made my vacation even more special...Leombardo (waiter extraordinaire), Hilda (housekeeper), Yolanda (waitress), Luis (front desk), Luis (bellman), Hector (waiter), Eduardo (bellman), Rosalba (hostess), Robert (concierge) and of course my favorite Concierge...Gabriel!!!! Thank all of you for another fabulous vacation!!!!
Stayed 5 nights in Sep 2025

10/10 Excellent

Shanika

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was clean however there’s an active mole infestation
Stayed 4 nights in Sep 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

José Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Disfrutamos nuestra estancia, estaba tranquilo y todos muy amables
Stayed 4 nights in Aug 2025

6/10 Okay

mirian

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It didn't meet my expectations. The property needs a lot of maintenance. The pictures are absolutely outdated. The rooms smell musty given I was changed from one room to another room. Both had the same smell. Due to the weather, the dining took place in same spot for a couple days. Bar would be closed. The only beautiful part of this hotel was the pool area. However, your staff should be given medals as it's thanks to their amazing service and willingness to quickly assist that made this place hide the negatives and kept me to stay for the week. Had it not been for them, I would have left the following day. You have an incredible team and one can't only focus on the negatives as they do deserve recognition especially during Mondays earthquake incident for which I was present with my son.
Stayed 6 nights in Sep 2025

10/10 Excellent

Maria Jesusa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Even though we only stayed for a weekend . We had a good time... we preferrred to stay in z small resort for peace and quiet and we had it.. the staffs are welcoming and friendly... we have an easy breezy checkin with Gabrielle.. they gave us a 1 hoyr kate chrck out.. thanks to Julio .. jesus Erik for the service.. highly recommended.. thank you everyone
Stayed 2 nights in Sep 2025

10/10 Excellent

Miguel

Stayed 6 nights in Sep 2025

4/10 Poor

Darlene

Liked: Cleanliness, staff & service
Stayed 10 nights in Aug 2025

10/10 Excellent

khanh

Liked: Cleanliness, staff & service, property conditions & facilities
Beach view. Amazing pool. Good breakfast buffet. Their chilaquiles are to die for.
Stayed 5 nights in Jun 2025

8/10 Good

Markeise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Sep 2025

2/10 Terrible

Daniel

Stayed 1 night in Sep 2025

10/10 Excellent

Harprit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience but I wish they had more food options for the buffet.
Stayed 5 nights in Aug 2025

6/10 Okay

Javier

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Jessica

Stayed 3 nights in Jun 2025

4/10 Poor

Kousha

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If decent dining is in your wishlist for a all inclusive hotel, you should consider looking for other hotels. The hotel description shows 5 restaurant but only 3 of them are open per day; The buffet restaurant is open for breakfast- lunch and dinner but the other two restaurants are open for dinner only. The bummer is, you have to wait for your food at those restaurants for too long and the portion of the plate they serve you is as equal as kids meal. The buffet restaurant offers very limited meat options and mostly carbs. The staff though were super nice and friendly. Our overall experience with the cleanliness was unsatisfying, specially the outdoor restrooms that were not maintaining regularly. Overall, I don’t recommend this hotel and I believe there are better options around.
Stayed 3 nights in Aug 2025

10/10 Excellent

pamela

Liked: Cleanliness
Stayed 7 nights in Jun 2025

2/10 Terrible

Angela Marisa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible. Not as advertised. Mold and mildew. Wrote a formal complaint. Did not stay one night. Booked vacation at the Hard Rock Hotel Resort. Krystal refused to refund any portion of my funds. Horrible Horrible place. Deserves 0 stars
Stayed 9 nights in Jul 2025