Best Western - accommodation in Macclesfield

Restaurant not that busy on the evening. We were told to take a seat and then we were ignored. After around 10 minutes I had to get the waiter over. Placed our order. Starters came and when eaten we were again just ignored. Had to chase down staff again for service. Mains came, not what we ordered. Then after that was corrected had to wait ages for the bill. Having worked in hospitality myself I know what it is like. The staff seemed to have no pride in providing a quality service, very poor in that respect, but the food, when they got it right, was acceptable.

The location of the hotel was excellent for access to city and walking . It was a large room for city centre. It was very busy at checkin because of the marathon weekend but staff did well. The negative was no kettle or hot drink station although the reception staff let me get one from the breakfast area one day. Only one pillow but maybe could have asked for additional one .

Incredibly accessible for those who need it. Tierney at reception was amazing! Ordered pizza to the room with ease via QR code which was super helpful to us being hard of hearing. Comfy bed and spacious bathroom. Could not recommend enough!