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Best Western Stoke on Trent City Centre Hotel

3.0 star property
Hotel with health club, walk to Regent Theatre

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Best Western Stoke on Trent City Centre Hotel

Photo gallery for Best Western Stoke on Trent City Centre Hotel

Indoor pool
Exterior
Standard Room, 1 King Bed, Non Smoking
Restaurant
Reception

Overview of Best Western Stoke on Trent City Centre Hotel

Reviews
7.0

Good

Popular amenities

  • Hot tubHot tubHot tub
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • Parking availableParking availableParking available
  • BarBarBar

Explore the area

Map
66 Trinity Street Hanley, Stoke-on-Trent, England, ST1 5NB
  • Popular LocationRegent Theatre3 min walk
  • Popular LocationVictoria Hall5 min walk
  • Popular LocationWaterworld16 min walk
  • AirportManchester (MAN)39 min drive

Room options

View all photos for Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Executive Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Highlights

Connecting rooms available
Plasma TV
Sofa bed - double
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
Digital channels
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
Digital channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed)

Highlights

Connecting rooms available
Plasma TV
Sofa bed - double
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
Digital channels
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Executive Room, 2 Single Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 2 Single Beds, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
Digital channels
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
Digital channels
Daily housekeeping
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
Digital channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
Digital channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
Digital channels
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Multiple Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
Digital channels
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Suite, 1 Double Bed, Non Smoking

Superior Suite, 1 Double Bed, Non Smoking

Superior Suite, 1 Double Bed, Non Smoking

Highlights

Connecting rooms available
Plasma TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
Digital channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

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About the area

Stoke-on-Trent

Best Western Stoke on Trent City Centre Hotel places you in the center of Stoke-on-Trent, within a short 5-minute stroll of Regent Theatre and Victoria Hall. Highlights at this hotel include an indoor swimming pool, a gym, and a bar/lounge. .The buffet restaurant, Restaurant 66, serves British cuisine and is open for breakfast. Bennett s Bar is the hotel's own lobby lounge, serving drinks along with lunch and dinner. Enjoy the gym, spa tub, and sauna. 7610 square feet (707 square meters) of event facilities include 9 meeting rooms and a conference center, and other business amenities include a business center. Other amenities include free WiFi in public areas, a coffee shop/cafe, and coffee/tea in a common area. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a 30-minute walk of this Stoke-on-Trent hotel include Waterworld and Staffordshire University.

What's nearby

  • Regent Theatre - 3 min walk
  • Victoria Hall - 5 min walk
  • Waterworld - 16 min walk
  • Staffordshire University - 4 min drive
  • Kings Hall - 4 min drive

Getting around

  • Longport Station - 5 min drive
  • Manchester Airport (MAN) - 40 min drive

Restaurants

  • Bottle Craft - 3 min walk
  • The Sugarmill - 2 min walk
  • Little Dumpling King - 3 min walk
  • Reflex - 2 min walk
  • The Unicorn Inn - 3 min walk

About this property

Best Western Stoke on Trent City Centre Hotel

Hotel with health club, walk to Regent Theatre
As a guest of Best Western Stoke on Trent City Centre Hotel, you'll find an indoor pool, a health club, a spa tub, and a sauna. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 9 meeting rooms. Event space at this hotel measures 7610 square feet (707 square meters) and includes a conference center. The business-friendly Best Western Stoke on Trent City Centre Hotel also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. For a fee, parking is available.

Smoking is allowed in designated areas at this Stoke-on-Trent hotel.

  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
Best Western Stoke on Trent City Centre Hotel offers 135 accommodations with coffee/tea makers and hair dryers. Plasma televisions come with premium digital channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English, Polish, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 7.50 per day)
  • RV/bus/lorry parking on site

Food and drink

  • Daily buffet breakfast available for a fee: GBP 14.50 for adults and GBP 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Bennett s Bar
  • Restaurant 66

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference centre (7,610 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 5 floors
  • Built in 1900
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Plasma TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from November 27 2022 to December 31 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Stoke Stoke-on-trent
Stoke Quality Hotel
Quality Stoke
Quality Hotel Stoke Stoke-on-trent
Quality Hotel Stoke Trent Stoke-on-trent
Quality Hotel Stoke Trent
Quality Stoke Trent Stoke-on-trent
Quality Stoke Trent
Best Stoke On Trent City
Quality Hotel Stoke on Trent
Best Western Stoke on Trent City Centre Hotel Hotel
Best Western Stoke on Trent City Centre Hotel Stoke-on-Trent

Frequently asked questions

Does Best Western Stoke on Trent City Centre Hotel have a pool?

Best Western Stoke on Trent City Centre Hotel has an indoor pool.

What luxury perks are available at Best Western Stoke on Trent City Centre Hotel?

Best Western Stoke on Trent City Centre Hotel features a health club, an indoor pool and 1 hot tub.

Does Best Western Stoke on Trent City Centre Hotel serve breakfast?

Yep, visitors speak well of the buffet breakfast here!

Is there a free airport shuttle available at Best Western Stoke on Trent City Centre Hotel?

No, Best Western Stoke on Trent City Centre Hotel does not offer an airport shuttle service.

Are pets allowed at Best Western Stoke on Trent City Centre Hotel?

No, only service animals are allowed.

Best Western Stoke on Trent City Centre Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 218 out of 1000 reviews" "
Rating 8 - Good. 352 out of 1000 reviews" "
Rating 6 - Okay. 230 out of 1000 reviews" "
Rating 4 - Poor. 108 out of 1000 reviews" "
Rating 2 - Terrible. 92 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Water torture!
The hotel was ok and in a great location for our visit to Stoke-on-Trent. The room we were given was small, with the double bed up against the wall. When in the room there was the sound of water running and this never stopped, even after telling the reception and was told by them that the maintenance people would sort it out, but no, it kept on running! It was like water torture! So if room 317 is allocated to you, then insist on another room!! The breakfast was good and the staff serving were all very friendly and helpful.
Stayed 2 nights in Nov 2022

8/10 Good

Lauren

Stayed 1 night in Nov 2022

8/10 Good

Kenneth

Travelled with group
Liked: Staff & service
It was ok
Stayed 1 night in Nov 2022

10/10 Excellent

Michael

Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
worse experience
First ever experience to stay in Best Western Hotel. No heating for the duration of stay, asked several times, experience cold feet. I was told at one point by one of the receptionists that's why duvet are provided. Had to checked out.
Stayed 1 night in Oct 2022

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great location, way too tired.
Staff were excellent at solving problems... If which there were a few. The hotel is VERY tired and a bit scabby. The room needs a good scrub too, not the cleanest! 😞
Stayed 2 nights in Oct 2022

8/10 Good

Nikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for Regent Theatre goers
We were greated by a friendly recepcionist who was very helpful and polite. The bedroom was clean and spacious with everything needed for a short stay. The buffet style breadfast was plentiful and well cooked. The hotel is very close to the centre of town. Ideal if going to the Regent Theatre as it is only a short 5 minute walk away. Would recommend this hotel if staying in Stoke
Stayed 1 night in Oct 2022

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
After a 9 hour drive from the North of Scotland we looked forward to a meal and bed, that first night the room was so hot due to the radiator stuck full open due to no thermostat being fitted. We had the windows open which due to the noise off the road exacerbated the lack of sleep. The next morning we went to the swimming pool to try and unwind but then to be charged 6pp to use the pool (and empty hot tub). We spoke to the receptionist regarding the radiator and a supposed maintenance person looked at the radiator which did not get fixed, spoke to the receptionist again regarding this and was told he could not fit a replacement thermostat, FYI this is a 2 second job to screw on a unit. The attitude and inability to resolve this matter meant a second night of no sleep in a furnace of a bedroom. Just what we needed for a 9 hour drive home. Stayed in many Best Western hotels and this by far is the arm pit of them all. Hope they learn some manners and customer services and look after their guests.
Stayed 2 nights in Oct 2022

6/10 Okay

Graham

Stayed 1 night in Oct 2022