2/10 Terrible
Amanda
Travelled with group
29 Jun 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY HERE!!!
Me and my daughters were in town for a concert. It was after 11:00 pm when we arrived at our hotel. When we went to get in the bed my bed had blood on the sheets. My daughter and her friend noticed small bugs all over their bed that were blowing out of the air vent onto the bed. When she pulled back the covers there were pubic hairs in the sheets. We quickly when downstairs to notify the front desk. Before I even started to explain she asked do you want a refund I just had to refund 2 people or I can give you another room. I said my daughter is sick with a migraine and has a 4 hour drive home we need to try another room. She gave us the room across the hall. We checked it before we moved our stuff the headboards were gross the wall had stuff splattered on them it smelled of mildew. So I went back to the desk she gave me a 3 rd room to try again. We went in and checked around we were checking the bed for bugs like we always do and noticed dried vomit down the box spring of the bed we said nope going to settle for the second room sleep and leave in the morning. By this time it was 1:00am. I did call hotels.com when I arrived home and they have started my refund.
Amanda
Stayed 1 night in Jun 2025