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Crowne Plaza Madrid - Centre Retiro by IHG

4.0 star property
Hotel with a restaurant, near El Retiro Park

Photo gallery for Crowne Plaza Madrid - Centre Retiro by IHG

Restaurant
Desk, laptop workspace, blackout curtains, soundproofing
Meeting facility
Meeting facility
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Pet-friendly
  • Parking available
  • 24/7 front desk
  • Housekeeping
The current price is NZ$436
includes taxes & fees
29 Oct - 30 Oct

Explore the area

View map
Calle Pez Volador 1, Madrid, 28007
  • Place, El Retiro Park
    ‪14 min walk‬
  • Place, Movistar Arena
    ‪16 min walk‬
  • Place, Gran Via
    ‪4 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪12 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(20 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed - twin
Blackout curtains
Bathrobes
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

9.4 out of 10
Exceptional
(18 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Rainfall showerhead
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(51 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Rainfall showerhead
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Desk, laptop workspace, blackout curtains, soundproofing

Standard Room

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Rainfall showerhead
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed

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About the area

Madrid

Crowne Plaza Madrid - Centre Retiro by IHG puts you in the heart of Madrid, within a 20-minute stroll of popular places like El Retiro Park and Movistar Arena. Highlights at this hotel include a restaurant and in-room free WiFi. .This pet-friendly hotel offers a fitness centre, a 24-hour front desk and a garden. Other amenities include a lift and a banquet hall. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM. There's also the convenience of self parking. .You'll be 2.7 km (1.7 mi) from Prado Museum and 3.2 km (2 mi) from Gran Via with a stay at this 4-property class Retiro hotel.

What's nearby

  • El Retiro Park - 14 min walk - 1.2 km
  • Movistar Arena - 16 min walk - 1.4 km
  • Gran Via - 4 min drive - 2.8 km
  • Prado Museum - 4 min drive - 3.2 km
  • Puerta del Sol - 5 min drive - 3.6 km

Getting around

  • Sainz de Baranda Station - 3 min walk
  • Calanas Station - 4 min drive
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 16 min drive

Restaurants

  • ‪La Rollerie - ‬6 min walk
  • ‪Cervejaria Jumar - ‬3 min walk
  • ‪El Balcon de Retiro - ‬3 min walk
  • ‪Cervecería Cruz Blanca - ‬8 min walk
  • ‪China City - ‬3 min walk

About this property

Crowne Plaza Madrid - Centre Retiro by IHG

Hotel with a restaurant, near El Retiro Park
There's a restaurant on site. Crowne Plaza Madrid - Centre Retiro by IHG also features a fitness centre, a garden, and a lift. For a fee, parking is available.

This 4-star Madrid hotel is smoke free.

  • 157 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Garden
  • Lift
  • No smoking on site
  • Dining venue
Crowne Plaza Madrid - Centre Retiro by IHG offers 157 air-conditioned accommodations with a hairdryer and blackout curtains. 50-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Parking on site (EUR 26 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 23 for adults and EUR 23 for children
  • A restaurant

Things to do

  • Gym

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 5:30 AM and 6:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: EUR 40 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 23 for adults and from EUR 23 for children
  • Self-parking fee: EUR 26 per day
  • Pet fee: EUR 40 per pet, per day
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 5:30 AM and 6:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

What is the cancellation policy at Crowne Plaza Madrid - Centre Retiro by IHG?

Crowne Plaza Madrid - Centre Retiro by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Madrid - Centre Retiro by IHG?

As of 1 Oct 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Madrid - Centre Retiro by IHG on 29 Oct 2025 start from NZ$435.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Madrid - Centre Retiro by IHG?

Yep, Crowne Plaza Madrid - Centre Retiro by IHG has a self car park for EUR 26 per day.

Does Crowne Plaza Madrid - Centre Retiro by IHG serve breakfast?

Sure does, buffet breakfast is on offer on weekdays from 7:00 AM to 10:30 AM and weekends from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Crowne Plaza Madrid - Centre Retiro by IHG?

No, Crowne Plaza Madrid - Centre Retiro by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Madrid - Centre Retiro by IHG?

Yep, you can grab a meal at Crowne Plaza Madrid - Centre Retiro by IHG's onsite restaurant.

What time are check-in & check-out at Crowne Plaza Madrid - Centre Retiro by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Crowne Plaza Madrid - Centre Retiro by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 404 out of 544 reviews
Rating 8 - Good. 95 out of 544 reviews
Rating 6 - Okay. 30 out of 544 reviews
Rating 4 - Poor. 9 out of 544 reviews
Rating 2 - Terrible. 6 out of 544 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel for traveling with family

Great place to stay with a family. Staff was amazing. Very friendly and would definitely stay again! Restaurant and bar also has great food and great service!
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been staying at this hotel for 15 years, and will always choose it. It's now just 1 building instead of 2, so book ahead! It's in an area that has lots of restaurants within walking distance, and grocery stores. Also, excellent access to public transportation. My only frustration on this trip was the wi-fi. There were times when it would go out every couple of minutes, and that's unacceptable in the year 2025.
Stayed 7 nights in Jun 2025

10/10 Excellent

Ciara Anne

Liked: Cleanliness, staff & service, property conditions & facilities
A quiet hotel on the east side of the city, but within walking distance of Retiro Park. We bought metro cards and regularly used the station just a few minutes walk from the hotel so the location worked for us. Breakfast was very good - lots of options. Only annoyance is that I can’t collect IHG points because I booked via Expedia.
Stayed 3 nights in Jun 2025

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to el Retiro and Museum del Prado
Stayed 4 nights in Jun 2025

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Perfect for a quick stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property!!!
Stayed 1 night in Jun 2025

10/10 Excellent

shannon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They had our room ready early and let us check in to drop off our luggage. Very helpful and friendly front desk. Called a Taxi for us to the airport.
Stayed 1 night in Jun 2025

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, very friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Stayed 4 nights in Jun 2025

8/10 Good

Yuemei

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Like the cleanliness. Don't like to carry my luggage up the stairs to enter the lobby
Stayed 2 nights in Jun 2025

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. No complaints at all.
Stayed 6 nights in May 2025

8/10 Good

Lap kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service from Isabel on reception & Laren. They made my birthday extra special.
Stayed 3 nights in Jun 2025

6/10 Okay

Ravindra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Nice location, needs updates

The check in was pleasant and staff were very friendly. The breakfast was nice and the food was good. The location was convenient. There were four of us, and they gave us two rooms close to each other on the same floor. There is also no charge for the minibar, and they were happy to stock coca cola products and water in the room every day. The bad is: We asked for king beds, and they stuck two singles together. Not a big deal, but not a king bed. Also, their wifi is spotty. It drops unexpectedly. One of the 3 elevators was broken when we were there, and that created long waits, although it was fixed by the time we left. Finally, the kid's room has a broken airconditioner, and even after they fixed it, the room smelled a little funky. This hotel is clearly long in the tooth and needs a serious remodel, but the staff is excellent and the location is great.
Stayed 5 nights in Jun 2025

8/10 Good

Ilham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean,,staff is very friendly.
Stayed 3 nights in Jun 2025

10/10 Excellent

Eduardo

Stayed 3 nights in May 2025

6/10 Okay

Jianlong, Cupertino

Stayed 1 night in May 2025

10/10 Excellent

Alison

Travelled with family
Liked: Amenities
We chose this hotel for its location for metro, bus and walking through Retiro, and on reading reviews that it was quiet and pleasant-all of these points were absolutely true. We loved our stay. Clean, quiet, with helpful and knowledgeable staff, some good restaurants within 5 minutes walk. It just so happened we had a week of extremely hot weather, and the AC worked very well! Wonderful buffet breakfast too!
Stayed 7 nights in May 2025

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2025

10/10 Excellent

Roberto Jorge, San Isidro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos recibieron muy bien desde nuestra llegada a la recepción y todo el personal es muy amable
Stayed 1 night in May 2025

10/10 Excellent

Rocío

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Regresaría sin dudarlo! Muchas gracias
Stayed 3 nights in May 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, great breakfast and close to metro. Only issue, elevators need servicing
Stayed 3 nights in May 2025