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Dear Hotel Madrid

Property class: 4

Photo gallery for Dear Hotel Madrid

A grand, arched staircase with a series of descending steps leading to a higher floor.
A high-rise hotel with multiple floors, large windows, and a rooftop pool area.
A rooftop bar with a glass railing overlooking a cityscape.
A crowded outdoor bar area with people socializing and a cityscape in the background.
A nighttime cityscape with illuminated buildings, a prominent tower with a rounded top, and a busy street with moving vehicles.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$375
includes taxes & fees
8 Dec - 9 Dec

Explore the area

View map
Gran Via 80, Madrid, 28013
  • Place, Plaza de España
    ‪1 min walk‬
  • Place, Gran Via
    ‪1 min walk‬
  • Place, Royal Palace of Madrid
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, Non Smoking, City View

A double bed with white bedding and two pillows, a bedside table with a lamp, and a telephone.

Deluxe Room, Non Smoking, City View

8.8 out of 10
Excellent
(81 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room, City View (High floor)

A hotel room with two beds, a TV, a small table with a chair, and a bookshelf.

Premium Room, City View (High floor)

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Room, 2 Bedrooms, Connecting Rooms, City View

A hotel room with a bed, a wardrobe, a desk with a chair, and a television mounted on the wall.

Family Room, 2 Bedrooms, Connecting Rooms, City View

7.8 out of 10
Good
(7 reviews)
  • City view
  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Luxury Suite, City View (High floor)

A modern bedroom with a four-poster bed, a view of the city, and a balcony.

Luxury Suite, City View (High floor)

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Triple Room, Non Smoking, City View

A hotel room with two beds, a chair, a small table with a lamp, and a window with curtains.

Deluxe Triple Room, Non Smoking, City View

9.6 out of 10
Exceptional
(11 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Room, Non Smoking, City View

A hotel room with a large bed, a small table with a chair, a lamp, and a view of the city through a window.

Deluxe Room, Non Smoking, City View

8.0 out of 10
Very good
(8 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room with Terrace

A small balcony with a round table, two plates with pastries, and a cup.

Deluxe Room with Terrace

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Madrid

Dear Hotel Madrid puts you in the heart of Madrid, connected to a shopping centre and within a 20-minute stroll of Plaza de España and Puerta del Sol. Highlights at this boutique hotel include a restaurant, an outdoor swimming pool and a poolside bar. .The restaurant, Nice To Meet You, serves international cuisine and is open for breakfast, brunch, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the Hot tub and pool loungers. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Buffet breakfast is available on weekdays between 7:30 AM and 11:00 AM and on weekends between 8:00 AM and noon. There's also the convenience of an airport shuttle. .Sights within a 20-minute walk of this 4-property class Madrid Centro hotel include Plaza Mayor and Royal Palace of Madrid.

What's nearby

  • Plaza de España - 1 min walk - 0.1 km
  • Gran Via - 1 min walk - 0.1 km
  • Royal Palace of Madrid - 8 min walk - 0.7 km
  • Plaza Mayor - 10 min walk - 0.9 km
  • Puerta del Sol - 11 min walk - 1.0 km

Getting around

  • Plaza de Espana Station - 1 min walk
  • Madrid Principe Pio Station - 13 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 24 min drive

Restaurants

  • ‪360° Rooftop Bar - ‬1 min walk
  • ‪Burger King - ‬1 min walk
  • ‪VIPS - ‬1 min walk
  • ‪Museo del Jamón - ‬1 min walk
  • ‪Tapa Spana - ‬1 min walk

About this property

Dear Hotel Madrid

Dear Hotel Madrid offers its guests an outdoor pool and a hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the boutique Dear Hotel Madrid. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

This 4-star Madrid hotel is smoke free.

  • 1 building
  • 162 guestrooms or units
  • 14 levels
  • Built in 2015
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Dear Hotel Madrid offers 162 accommodations with minibars and laptop-compatible safes. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 32-inch Smart televisions come with satellite channels.

Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and designer toiletries. This Madrid hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include complimentary bottles of water and a hairdryer. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 37 per day); discounts available
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 11:00 AM on weekdays and 8:00 AM to noon on weekends; EUR 22 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Nice To Meet You

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Hardwood flooring in room
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels
  • IPod dock

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Some Premium and Deluxe guestrooms and Luxury Suites are equipped with terraces. Guests must request a room with a terrace in advance (surcharge applies), subject to availability.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 2 August to 17 August:
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for EUR 20.0 per day.

Payment types

  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22 per person
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: EUR 37.00 per day (328 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 5:00 PM

Property is also known as

Dear Hotel Madrid
Dear Hotel
Dear Madrid
Dear Hotel Madrid Hotel
Dear Hotel Madrid Madrid
Dear Hotel Madrid Hotel Madrid

Frequently asked questions

What is the cancellation policy at Dear Hotel Madrid?

Dear Hotel Madrid offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dear Hotel Madrid?

As of 14 Nov 2026, prices found for a 1-night stay for 2 adults at Dear Hotel Madrid on 8 Dec 2026 start from NZ$375, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Dear Hotel Madrid have a pool?

Dear Hotel Madrid has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 10:00 AM to 5:00 PM.

What makes Dear Hotel Madrid a romantic place to stay?

1 hot tub and romance packages, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Dear Hotel Madrid.

Is Dear Hotel Madrid family-friendly?

You bet! With amenities such as children's meals, babysitting services and an outdoor pool, it's no surprise that Dear Hotel Madrid is a hit with families.

Does Dear Hotel Madrid serve breakfast?

Yeah, buffet breakfast is offered weekdays from 7:30 AM to 11:00 AM and weekends from 8:00 AM to noon.

Is there a free airport shuttle available at Dear Hotel Madrid?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Dear Hotel Madrid?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone? The dining venue is closed seasonally each year from August 2 until August 17.

What time are check-in & check-out at Dear Hotel Madrid?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Dear Hotel Madrid?

No, pets are not allowed.

Dear Hotel Madrid Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 658 out of 1007 reviews
Rating 8 - Good. 231 out of 1007 reviews
Rating 6 - Okay. 74 out of 1007 reviews
Rating 4 - Poor. 19 out of 1007 reviews
Rating 2 - Terrible. 25 out of 1007 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and a great location! The rooftop deck and pool is also amazing
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Clean room and helpful staff
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean room. Second time staying and coming back.
Stayed 10 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in get location. Staff is friendly and very helpful.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was walkable to most of the city. Really enjoyed the rooftop plunge pool after a hot day of sight seeing. Loved the filtered water stations to refill our water bottles. Staff was very friendly and helpful.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was extremely helpful and giving me ideas for my short stay. they had great communication leading up to my stay prepping me what I was to expect and need. The roof top pool was small, but very nice. The rooftop lounge was also a nice experience.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was well placed, right in the centre of Town. The Staff were excellent and very helpful.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Rooms very comfortable. Great location
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient, metro and shopping are nearby. Staff is friendly and helpful.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, incredibly helpful staff, spacious rooms and a great view.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, nice and clean room, friendly staff, beatiful roof top , highly recommended
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was perfect when travelling with a baby. Staff always so pleasant. Location was the best part!! Clean and luxury feeling. Breakfast was a good added bonus
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and very friendly staff!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-great location: right on gran via -love the pool/bar area on the rooftop with nice view -very clean -nice staff -we got a room with terrace it was amazing -i would stay here again if i ever come back to madrid. highly recommend!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff were very friendly and helpful.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Excellent service
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dear was FANTASTIC! Our stay couldn't have been any better. Location, the room...everything. Maria at breakfast was a doll. All of the staff was top notch. Will definitely be back!!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cecilia at reception and all staff were friendly, helpful, and customer focused. Will recommend to our colleagues and friends
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great roof top views. Close to shops and walking distance to attractions.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Really super helpful and friendly staff, really nice rooms and super clean.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Great spot, great service, breakfast was amazing!
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and friendly. The rooftop bar had excellent views and places to lounge. The morning buffet was yummy and the larger balcony’s available on the upper floors are a great way to relax in a lounge chair. The small pool was an excellent way to dip in and cool off and had additional beautiful views
Stayed 4 nights in Apr 2026