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Thompson Madrid, by Hyatt

5.0 star property
Luxury hotel with 2 restaurants, steps from Puerta del Sol

Photo gallery for Thompson Madrid, by Hyatt

Exterior
Creator video - submitted by Anastasia Lepa | Traveler
Suite, Terrace
Suite (Penthouse)
2 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$472
includes taxes & fees
20 Feb - 21 Feb

Explore the area

View map
Plaza del Carmen S/N, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (City View)

Room, 1 King Bed (City View)

Room, 1 King Bed (City View)

7.6 out of 10
Good
(14 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, Terrace

Junior Studio Suite, Terrace

Junior Studio Suite, Terrace

8.0 out of 10
Very good
(2 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed, City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace

Room, 1 King Bed, Terrace

Room, 1 King Bed, Terrace

10.0 out of 10
Exceptional
(4 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds (City View)

Room, 2 Single Beds (City View)

Room, 2 Single Beds (City View)

9.4 out of 10
Exceptional
(8 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms

  • City view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Single Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace, Corner

Suite, Terrace, Corner

Suite, Terrace, Corner

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace

Suite, Terrace

Suite, Terrace

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Penthouse)

Suite (Penthouse)

Suite (Penthouse)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • Sleeps 2

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2

View all photos for Room, 1 King Bed, Terrace

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Terrace

  • Sleeps 2

View all photos for Suite, 1 King Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed, City View

  • Sleeps 2

View all photos for King Room With Balcony

Hypo-allergenic bedding, minibar, in-room safe, desk

King Room With Balcony

  • Sleeps 2

View all photos for 2 Twin View

Hypo-allergenic bedding, minibar, in-room safe, desk

2 Twin View

  • Sleeps 2

View all photos for Junior Suite With Terrace

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite With Terrace

  • Sleeps 2

View all photos for View King

Hypo-allergenic bedding, minibar, in-room safe, desk

View King

  • Sleeps 2

View all photos for Corner Suite With Terrace And City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Corner Suite With Terrace And City View

  • Sleeps 2

View all photos for Two Bedrooms Family Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Two Bedrooms Family Suite

  • Sleeps 4

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About the area

Madrid

A luxury stay in the heart of Madrid awaits you at Thompson Madrid, by Hyatt. Within steps you'll find Puerta del Sol and Gran Via within a short 5-minute stroll. Highlights at this Art Deco hotel include 2 restaurants, a 24-hour gym and a poolside bar. .The restaurant, Makáá, serves Mediterranean cuisine and is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the seasonal outdoor swimming pool and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 5-property class Madrid Centro hotel include Plaza Mayor and Plaza de Santa Ana.

What's nearby

  • Gran Via - 2 min walk - 0.2 km
  • Puerta del Sol - 3 min walk - 0.3 km
  • Plaza de Callao - 5 min walk - 0.4 km
  • Plaza de Santa Ana - 6 min walk - 0.6 km
  • Plaza Mayor - 8 min walk - 0.7 km

Getting around

  • Gran Via Station - 3 min walk
  • Madrid Recoletos Station - 18 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 27 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪TAKOS - ‬2 min walk
  • ‪Café&Tapas - ‬2 min walk
  • ‪Café & Té - ‬2 min walk
  • ‪bosforos kebab montera - ‬2 min walk

About this property

Thompson Madrid, by Hyatt

Luxury hotel with 2 restaurants, steps from Puerta del Sol
Thompson Madrid, by Hyatt offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

There's an onsite business centre. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the luxury Thompson Madrid, by Hyatt. An airport shuttle (available 24 hours) is available for a fee.

This Art Deco Madrid hotel is smoke free.

  • 174 guestrooms or units
  • 2 dining venues
  • Built in 2022
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Thompson Madrid, by Hyatt offers 174 air-conditioned accommodations with minibars and laptop-compatible safes. Cable televisions are provided. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

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  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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The price is NZ$401
includes taxes & fees
26 Feb - 27 Feb
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 29 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 35 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Jack´s Club
  • Lobby Bar
  • Makáá

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Art supplies
  • Children's books
  • Children's games
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Art Deco architecture
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 20 October to 15 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately EUR 35 per person
  • Airport shuttle fee: EUR 110 per room (one-way)
  • Nearby parking fee: EUR 29 per day(66 ft away; open 24 hours)
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 01 April and close on 01 October.
  • Pool access available from 11:00 AM to 9:00 PM

Frequently asked questions

What is the cancellation policy at Thompson Madrid, by Hyatt?

Thompson Madrid, by Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Thompson Madrid, by Hyatt?

As of 14 Feb 2026, prices found for a 1-night stay for 2 adults at Thompson Madrid, by Hyatt on 20 Feb 2026 start from NZ$472.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Thompson Madrid, by Hyatt have a pool?

Thompson Madrid, by Hyatt has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 11:00 AM to 9:00 PM (Seasonal outdoor pool open from April 01 to October 01).

What makes Thompson Madrid, by Hyatt a romantic place to stay?

Al fresco dining and a champagne service, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Thompson Madrid, by Hyatt.

Is Thompson Madrid, by Hyatt family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as children's books and art supplies in the guestrooms, it's no surprise that Thompson Madrid, by Hyatt is a hit with families.

Does Thompson Madrid, by Hyatt serve breakfast?

Yeah, cooked-to-order breakfast is served on weekdays between 7:00 AM and 11:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Thompson Madrid, by Hyatt?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Thompson Madrid, by Hyatt?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Thompson Madrid, by Hyatt?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Thompson Madrid, by Hyatt?

Dogs are welcome at Thompson Madrid, by Hyatt, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Thompson Madrid, by Hyatt Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 279 out of 330 reviews
Rating 8 - Good. 34 out of 330 reviews
Rating 6 - Okay. 6 out of 330 reviews
Rating 4 - Poor. 4 out of 330 reviews
Rating 2 - Terrible. 7 out of 330 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Monica P, Doral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo
Stayed 5 nights in Nov 2025

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very comfortable and had good amenities.
Stayed 1 night in Nov 2025

10/10 Excellent

Ross

Stayed 3 nights in Oct 2025

6/10 Okay

rodrigo j pastor

Stayed 2 nights in Oct 2025

10/10 Excellent

Evan

Great spot
Stayed 2 nights in Oct 2025

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Shakia Sharee

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable and super friendly staff.
Stayed 6 nights in Sep 2025

4/10 Poor

Jack

Stayed 3 nights in Oct 2025

10/10 Excellent

Denisleydis, Royal Palm Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! Everyone was extra nice and helpful! We liked the food at the downstairs restaurant, BARRA.
Stayed 4 nights in Oct 2025

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room just a little noisy neighbours with doors slamming but either than that would recommend. Staff was amazing and cleaning staff was astonishing
Stayed 4 nights in Sep 2025

10/10 Excellent

Rehan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location is great.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sylvia

Stayed 5 nights in Sep 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing hotel. The room is so comfortable, absolute best shower ever, and prime location. The rooftop is beautiful, as well as, the lobby. The staff is top notch- most kind, attentive, helpful. We loved it and would definitely go back.
Stayed 4 nights in Sep 2025

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are a bit of a challenge compared to traditional hotels
Stayed 3 nights in Sep 2025

10/10 Excellent

Samer

Stayed 3 nights in Sep 2025

10/10 Excellent

Nadia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

10/10 Excellent

Ramon

Stayed 2 nights in Sep 2025

10/10 Excellent

Christopher, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY nice modern property with quiet rooms and all the amenities you would expect from a Thompson. Close to all the tourist attractions and shopping. I would recommend for a visit to Madrid.
Stayed 4 nights in Sep 2025

10/10 Excellent

Tanya

Liked: Amenities
Great property
Stayed 1 night in Sep 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great location. Very friendly staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Thomas

Stayed 4 nights in Sep 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Inmaculada

Stayed 2 nights in Sep 2025

10/10 Excellent

Brian

Stayed 1 night in Aug 2025