Village Hotels - accommodation in Manchester

The room was clean, the bed comfy and toiletries supplied were ok. The tea tray was underwhelming - sachets of milk to go with a pod coffee machine, spoiled it. There were no biscuits and only a few tea bags and milk sachets. Unnecessary use of single use plastic. The reception staff were excellent and welcoming. The restaurant reception staff in Three Rivers require further training. After the show the staff member was rude and unhelpful. At breakfast it was busy and we were offered a high stool at the bar. As I have a problem with my back this was unsuitable so I declined the table. The receptionist asked me ‘ do you want me to grab a customer and drag them away from their meal for you’. I was shocked at how rude she was, as was the rest of my party. She then told us to have a look around the restaurant for a table. We did this and located several empty tables set up ready for breakfast. The breakfast was excellent. We went into The Blend bar for a night cap, only to be met with a queue of approximately 25 unhappy people who had also tried to go to the three rivers. The system of serving people was a disaster. I felt very sorry for the polite staff who were trying their best to operate a dysfunctional system. As the hotel has only been open a few weeks I would hope that these are teething problems which will be rectified quickly!

I had booked a single room with no windows to keep costs down. The hotel was well located righr in the center. Staff were nice. The room was clean. The Hotel was splendid.

The facilities in the room were very good.