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Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Arrow on Swanston. Within just a 10-minute stroll, you'll find Lygon Street and Queen Victoria Market. Highlights at this aparthotel include a restaurant, an outdoor swimming pool, and in-room kitchenettes.

You can enjoy an LCD TV with digital channels, and each apartment features free WiFi, a sitting area, and a coffee/tea maker. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include a rainfall showerhead and free toiletries. A hair dryer and a desk are also available.

The café, Cafe Crema, serves local cuisine and is open for breakfast and lunch. Enjoy the gym, sauna, and pool loungers. 9688 square feet (900 square meters) of event facilities include 4 meeting rooms and a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. There's also the convenience of self parking.

Places within a 15-minute walk of this 3.5-star Carlton aparthotel include Royal Exhibition Building and Melbourne Museum.

Studio Apartment

Bed Count 1 Full Bed Maximum Occupancy 3 Max
NZ$116* Per night/room 9 Apr. - 10 Apr.

Deluxe King Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Penthouse Apartment

Bed Count 2 Full Beds Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Triple Single Beds Apartment

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Arrow on Swanston ratings based on 935 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Arrow on Swanston

Everyone (513) Couples (169) Students (1) Family (213)
5 out of 5
Good value and close to the CBD.

Posted by on 25 Mar. 2024

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2 out of 5
Good area to walking around, easy to catch tram.

Posted by on 25 Mar. 2024

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2 out of 5
Shower screen was broken and wouldn’t clothes tv reception was terrible. Rooms very noisy. Very limited cooking facilities

Posted by on 24 Mar. 2024

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1 out of 5
DONT STAY HERE . Room full of cockroaches. Given another room too small for our group. My husband and I ended up in some weird obscure room off the gym with 2 single beds pushed together. No bathroom . Got given a new room the next day. Aircon didn’t work. Shower mouldy . Smelt like sewage . Each different level had its own bad smell. Garbage overflowing . Fire doors locked . Worst experience ever.

Posted by on 24 Mar. 2024

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2 out of 5
Matress was stained and not made properly poorly set up rooms they were two small was not what we thought we was getting when you go on website will not be staying there again

Posted by on 21 Mar. 2024

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4 out of 5
Good prices close to cbd

Posted by on 19 Mar. 2024

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2 out of 5
The lifts and area around the lifts smelt of garbage. The rooms were very different to what was on the picture. There was a glass window between the rooms! The kitchen was so basic and no attention to detail. It was definitely not worth the price.

Posted by on 18 Mar. 2024

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1 out of 5
Booked a room. Parked car. Told them. I was going to football. Came back at 11:30pm went to reception was told my room was given to someone. So l was stuck in Melbourne. With no were to sleep so had to sleep in the car never been to Melbourne. Worse experience. I have had. You guys need to stop this happening. Never again. Thank you for destroying my weekend away.

Posted by on 17 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Alannah | Arrow

Dear Leigh, We sincerely apologize for the disappointment you experienced during your recent stay at Arrow on Swanston. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this instance.Please rest assured that we take your feedback very seriously and have immediately addressed the issues you've raised with our housekeeping team. We are committed to ensuring that all our rooms are impeccably maintained and will be taking additional measures to prevent similar incidents from occurring in the future.

4 out of 5
Had mould on roof in bathroom.

Posted by on 16 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Alannah | Arrow

Dear Kyela, Thank you for your review, we sincerely appreciate your feedback. Kind regardsArrow on Swanston

3 out of 5
I was very disappointed with the bed arrangement - pillows great but the bed looked like it was made poorly - foam mattress on top of original mattress - if you rolled on the bed you would end up in middle of bed - felt unsafe at edge of bed felt like i would fall out - felt so unsafe that i slept on the floor

Posted by on 14 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Alannah | Arrow

Dear Andrea, We thank you for the time you took to provide us your honest feedback and I will relay this information to the rest of our team so we can work on this. Kind regards, Arrow on Swanston

Property Features

Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business center and 4 meeting rooms. Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a vending machine are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available. This 3.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • 9 levels
  • 9688 sq ft of conference space
  • 900 sq m of conference space
  • Built in 2003
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Southern Cross Station (2.4 km / 1.5 mi)
  • Metro station: Melbourne Central Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room kitchenette
  • Sitting area
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. The property is professionally cleaned. Contactless check-out is available.

  • No rollaway/extra beds available
  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 4
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property follows sanitisation practices of CovidClean (Safehotels - global expert)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arrow Swanston Apartment Carlton
  • Arrow Swanston Carlton
  • Arrow Swanston Aparthotel Carlton
  • Arrow Swanston
  • Arrow Swanston Aparthotel
  • Arrow on Swanston Carlton
  • Arrow on Swanston Aparthotel
  • Arrow on Swanston Aparthotel Carlton

You should know

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.