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Aparthotel

Arrow on Swanston

Property class: 3.5

Photo gallery for Arrow on Swanston

A high-rise building with a modern glass facade, a street with cars and a bus, and a red brick building with arched windows.
A modern hotel room with a large bed, a desk, and a view of the cityscape through large windows.
A modern kitchen with a large window, a stove, and a sofa with cushions.
A modern kitchen with white cabinets, a dining table set for four, and a large TV on the wall.
A modern kitchen with white cabinets, a dining area with a glass table, and a sofa with cushions.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
The current price is NZ$146
includes taxes & fees
15 Nov - 16 Nov

Explore the area

View map
488 Swanston Street, Carlton, VIC, 3053
  • Place, Lygon Street
    ‪3 min walk‬
  • Place, Queen Victoria Market
    ‪7 min walk‬
  • Place, Melbourne Central
    ‪7 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪19 min drive‬

Room options

View all photos for Studio Apartment

A hotel room with a bed, a desk with a chair, a small table with a lamp, and a mirror.

Studio Apartment

  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

A hotel room with a large bed, two bedside lamps, a nightstand with a drawer, a window with blinds, and a painting on the wall.

One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe One Bedroom Apartment

A compact hotel room with a dining area, a bed, and a TV.

Deluxe One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Two Bedroom Apartment

A hotel room with a bed, a nightstand, a lamp, a window with a view of buildings, and a door to a balcony.

Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Two Bedrooms Apartment

A hotel room with a large bed, two bedside lamps, a window, and an air conditioning unit.

Deluxe Two Bedrooms Apartment

  • 27 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 1 Single Bed and 1 Single Sofa Bed

View all photos for Deluxe Family Apartment

A hotel room with a neatly made bed, a bedside table with a lamp, and a view of the outside through a door.

Deluxe Family Apartment

  • 27 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Single Sofa Bed

View all photos for Triple Single Beds Apartment

A hotel room with two beds, a large window, and a nightstand with a lamp.

Triple Single Beds Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe King Apartment

A hotel room with two beds, a TV, and a balcony with a view.

Deluxe King Apartment

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Two Single Bedroom Apartment

A hotel room with a bed, a nightstand with a lamp, a window, and a sliding door.

Two Single Bedroom Apartment

  • City view
  • 2 bedrooms
  • Sleeps 2
  • 2 Single Beds

View all photos for 4 Bedrooms Apartment

A hotel room with a bed, a view of the cityscape, a balcony with a railing, and a potted plant.

4 Bedrooms Apartment

  • City view
  • 4 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Single Beds and 1 Single Sofa Bed

View all photos for Penthouse Apartment

A modern bedroom with a large bed, a bedside table with lamps, a sofa, and a large window offering a city view.

Penthouse Apartment

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Premium Penthouse Apartment

A modern hotel room with a large bed, a desk, and a view of the city skyline through floor-to-ceiling windows.

Premium Penthouse Apartment

  • City view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

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About the area

Melbourne

A family-friendly stay in the heart of Melbourne awaits you at Arrow on Swanston. Within just a 10-minute stroll, you'll find Lygon Street and Queen Victoria Market. Highlights at this aparthotel include a restaurant, an outdoor swimming pool and in-room kitchenettes. .You can enjoy an LCD TV with digital channels, and each apartment features free WiFi, a sitting area and a coffee/tea maker. In-room dining is easy with a kitchenette that comes equipped with a fridge, a microwave and a stovetop. Nice touches to enhance your stay include a rainfall showerhead and free toiletries. A hairdryer and a desk are also available. .The café, Cafe Crema, serves local cuisine and is open for breakfast and lunch. Enjoy the gym and sauna. 9688 square feet (900 square metres) of event facilities include 4 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning continental breakfast is served between 7:00 AM and 1:00 PM. There's also the convenience of self parking. .Places within a 15-minute walk of this 3.5-property class Carlton aparthotel include Royal Exhibition Building and Melbourne Museum.
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Lygon Street - 3 min walk - 0.3 km
  • Queen Victoria Market - 7 min walk - 0.6 km
  • Melbourne Central - 7 min walk - 0.6 km
  • Melbourne Museum - 10 min walk - 0.9 km
  • Princess Theatre - 14 min walk - 1.2 km

Getting around

  • Melbourne Central Station - 8 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne, VIC (MEB-Essendon) - 21 min drive

Restaurants

  • ‪Captain Melville - ‬4 min walk
  • ‪The Oxford Scholar Hotel - ‬4 min walk
  • ‪Little Bang Espresso - ‬3 min walk
  • ‪Humble Rays - ‬4 min walk
  • ‪Panda Hot Pot 蜀大侠火锅 - ‬2 min walk

About this property

Arrow on Swanston

Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business centre and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 190 guestrooms or units
  • 9 levels
  • 9688 sq ft of conference space
  • 900 sq. m of conference space
  • Built in 2003
  • Deli
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Dining venue
Arrow on Swanston offers 190 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas and includes desks. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 25 per night)
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)
  • Free cot
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: AUD 22 for adults and AUD 17 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business centre
  • Conference centre (9,688 square foot of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping centre
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 190 units
  • 9 floors
  • Banquet hall
  • Built in 2003
  • Electric car charging station

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately AUD 22 for adults and from AUD 17 for children
  • Covered self-parking fee: AUD 25 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. The property is professionally cleaned.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Frequently asked questions

What is the cancellation policy at Arrow on Swanston?

Arrow on Swanston offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Arrow on Swanston?

As of 12 Nov 2026, prices found for a 1-night stay for 2 adults at Arrow on Swanston on 15 Nov 2026 start from NZ$146, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Arrow on Swanston?

Yep, Arrow on Swanston has a secured covered self car park with in/out privileges for AUD 25 per night. A self car park is also available, for a fee.

Are there any beaches close to Arrow on Swanston?

The closest beach to Arrow on Swanston is St Kilda Beach (7.2 km).

Does Arrow on Swanston have a pool?

Arrow on Swanston has an outdoor pool.

Is Arrow on Swanston family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Arrow on Swanston is a hit with families.

Does Arrow on Swanston serve breakfast?

Yep, continental brekkie is on offer daily between 7:00 AM and 1:00 PM.

Is there a free airport shuttle available at Arrow on Swanston?

No, Arrow on Swanston does not offer an airport shuttle service.

Is there a bar or restaurant at Arrow on Swanston?

Yep, you can grab a meal at Arrow on Swanston's onsite restaurant that serves local cuisine.

What time are check-in & check-out at Arrow on Swanston?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Arrow on Swanston?

No, only service animals are allowed.

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 762 out of 2809 reviews
Rating 8 - Good. 833 out of 2809 reviews
Rating 6 - Okay. 511 out of 2809 reviews
Rating 4 - Poor. 351 out of 2809 reviews
Rating 2 - Terrible. 352 out of 2809 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Cheap and cheerful
Stayed 1 night in Oct 2026
Verified review

4/10 Poor

Liked: Communication, listing accuracy
Disliked: Cleanliness
Staff are great Not sure what happened to house cleaning but apart from towels turning up my rubbish was overflowing Lifts can be really slow...
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Good breakfast clean and friendly staff
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, communication, listing accuracy
The rooms are nothing like the photos. They are dirty. There is mold and there is a smell that stays that seems to come from the bathroom drain. It is old, outdated and poorly maintained
Stayed 3 nights in Oct 2026
Verified review

6/10 Okay

Disliked: Communication
Staff somewhat friendly. English isnt good. Room was adequate. Not as clean as it could be. Damaged stovetop (gas). Very old bed/matres.
Stayed 2 nights in Sep 2026
Verified review

6/10 Okay

Liked: Check-in
Great location
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Easy check-in, friendly and helpful staff, clean and quiet room, comfy beds. Only tricky part was the parking - we were unable to gain access and ended up parking elsewhere. Otherwise, great location and fast check-out process - thank you :)
Stayed 1 night in May 2026
Verified review

4/10 Poor

Disliked: Cleanliness
Location is pretty much it. Bathroom was mouldy- mould killer doesn't cost that much. Floor was oily. No internet connection.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Great place to stay
Stayed 3 nights in May 2025
Verified review

4/10 Poor

Liked: Check-in
Disliked: Cleanliness, listing accuracy
The property that we had was nothing like the pictures that we saw. The room smelled like fresh paint and the bathroom shower screen was not working so water was leaking out from the shower. The carpets looked a little bit dirty and worn. The lifts had issues. Overall, the room was not what I expected.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, communication
Comfortable stay, staff friendly
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, communication
Basic amenities, but reasonably quiet, good and efficient check-in. Great location.
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, check-in, listing accuracy
Checking in was a battle, the room didn’t match the photos. The fire alarm was chirping, spoke to reception and got accused of smoking in the room eventually got it sorted and then had to change the battery in the smoke alarm myself. The wait at the lift was at least 10 minutes each trip
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Great location
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
hotel is at perfect location
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
great stay overall
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Location and price
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice area, great staff, fabulous parking so close to city
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Check-in, communication, listing accuracy
Disliked: Cleanliness
Amazing location and friendly staff. The room wasnt very clean. There was a lot of marks on the walls and carpets. The apartment could do with a deep clean!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great position, very clean, great parking, nice staff
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
i love this hotel
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Very convenient location - train station is just outside door.
Stayed 5 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
The property was clean, quiet and a good value for money too !
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, communication
Staff were helpful.
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Highly recommend, even though accommodation is undergoing renovations.
Stayed 5 nights in Sep 2025