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4.2 out of 5

"Excellent location in the heart of Melbourne. Friendly staff " More

By a verified traveller on Sun 29 Mar 2020

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Hotel Description

Novotel Melbourne on Collins puts you in the heart of Melbourne, connected to a shopping center and within steps of popular attractions like Flinders Lane and Yarra Riverfront. Highlights at this luxury hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

All 380 soundproofed rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, sitting areas, and in-room childcare. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Pillow menus and free toiletries are nice touches to enhance your stay. Additionally, coffee/tea makers, safes, and hair dryers are available.

The restaurant, Lane Restaurant, serves local cuisine and is open for breakfast, brunch, lunch, and dinner. 7016 square feet (652 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, a fitness center, and a coffee shop/café. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site.

Attractions within a short walk of this 4.5-star Melbourne Central Business District hotel include Bourke Street Mall and Regent Theatre.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Melbourne on Collins ratings based on 323 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Melbourne on Collins

Everyone (229) Couples (30) Family (49)
5 out of 5
Excellent location in the heart of Melbourne. Friendly staff

Posted by on 29 Mar. 2020

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4 out of 5

Posted by on 9 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Franzi

Thank you for your review. We wish you safe and happy travels. Novotel on Collins Team

4 out of 5

Posted by on 7 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Franzi

Thank you for having chosen to stay with us. The team wishes you continued safe and happy travels. Novotel on Collins

5 out of 5
Great hotel for a weekend away with our family. Clean and great location.

Posted by on 7 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Franzi

Thank you for having chosen to stay with us. The team wishes you continued safe and happy travels. Novotel on Collins

4 out of 5
The tiny lobby off Collins street is a bit awkward. The room and bed was very comfortable. Bathroom very dark!!

Posted by on 4 Mar. 2020

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Comment from Hotel Management

5 Mar. 2020 by Franzi

Thank you for providing feedback. It is helpful for us to know what we can do better. Have safe travels. Novotel Team

3 out of 5

Posted by on 29 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by Franzi

Thank you for your recent patronage d time to provide feedback. We wish you continued safe and happy travels. Novotel Team

5 out of 5
The proximity to the CBD and major stadium's is fantastic

Posted by , from Burnie on 28 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by Franzi

Thank you Paul, for your recent patronage and time to provide feedback. We wish you continued safe and happy travels. Novotel Team

4 out of 5
The property was great location but over priced for what you get for your money

Posted by on 23 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Franzi

Thank you for your recent patronage and for you review. Do accept our apology about the shortfall, we will work on this as a team to be better. We wish you safe travels and happy times. Novotel Team

5 out of 5
Close to all we wanted to see Very quiet. Very comfortable bed

Posted by on 22 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Franzi

Thank you for your recent patronage and for you review. 5 out of 5 stars. We wish you safe travels and happy times. Novotel Team

5 out of 5
Great location in CBD, room was clean and very quiet. Staff were very helpful, will be back.

Posted by , from Margaret River WA on 17 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by Franzi

Thank you Karen, for the 5 star feedback. The best compliment you can give us is that you will revisit. Stay well until we can say" welcome back " and make you feel at home. Novotel Team

About the Novotel Melbourne on Collins

Location 270 Collins Street, Melbourne, VIC 3000

Property Features

Novotel Melbourne on Collins offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 7016 square feet (652 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the luxury Novotel Melbourne on Collins. For a fee, parking is available. This 4.5-star Melbourne hotel is smoke free.

  • 1 building
  • 380 guestrooms or units
  • 9 levels
  • 7016 sq ft of conference space
  • 652 sq m of conference space
  • Built in 1992
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (22.8 km / 14.2 mi)
  • Train station: Flinders Street Station (1 km / 0.6 mi)
  • Metro station: Melbourne Central Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Melbourne on Collins offers 380 accommodations with minibars and safes. Accommodations offer separate sitting areas. A pillow menu is available. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with premium cable channels and pay movies. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Lane Restaurant - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Lane Cafe and Bar - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 15 and AUD 45 for adults, AUD 15 and AUD 45 for children (approximately)
  • Self parking fee: AUD 39 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Melbourne Collins
  • Melbourne Novotel
  • Melbourne Novotel Collins
  • Novotel Collins
  • Novotel Collins Hotel
  • Novotel Collins Hotel Melbourne
  • Novotel Collins Melbourne
  • Novotel Melbourne
  • Novotel Melbourne Collins
  • Accor Melbourne On Collins
  • Novotel Melbourne On Collins Hotel Melbourne
  • Novotel Melbourne Collins Hotel
  • Novotel Melbourne on Collins Hotel
  • Novotel Melbourne on Collins Melbourne
  • Novotel Melbourne on Collins Hotel Melbourne

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 5-device limit. WiFi in public areas is also free and has a 5-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.