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4.2 out of 5

"Thank you staff for a lovely stay at your hotel.😀👍 " More

By a verified traveller on Sun 25 Feb 2024

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Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Oakwood Premier Melbourne. Within just a 15-minute stroll, you'll find DFO South Wharf and Crown Casino. Highlights at this hotel include in-room free WiFi, tablet computers, and Smart TVs.

The restaurant, Fifth Restaurant, is open for breakfast. Lobby Bar is the hotel's own lobby lounge. Enjoy the gym along with access to a driving range and basketball. 5 meeting rooms and coworking space are among the business amenities offered. Additionally, you'll find a casino, free WiFi in public areas, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of an airport shuttle.

Places within a 15-minute walk of this 4-star Southbank hotel include Melbourne Convention and Exhibition Centre and South Melbourne Market.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$199* Per night/room 28 Apr. - 29 Apr.

Deluxe Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Apartment, 1 Bedroom

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Deluxe Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Oakwood Premier Melbourne ratings based on 273 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Oakwood Premier Melbourne

Everyone (97) Couples (105) Family (30)
5 out of 5
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Posted by on 25 Mar. 2024

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Comment from Hotel Management

27 Mar. 2024 by Oakwood Premier Melbourne

Good morning Darren,Thank you for sharing your feedback with us.

5 out of 5

Posted by on 7 Mar. 2024

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Comment from Hotel Management

27 Mar. 2024 by Oakwood Premier Melbourne

Good morning Tata,Thank you for sharing your feedback with us.

5 out of 5
Thank you staff for a lovely stay at your hotel.😀👍

Posted by on 25 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Oakwood Premier Melbourne Team

Good afternoon Susan,Thank you so much for your kind words! It was our pleasure to have you as our guest, and we're thrilled to hear that you had a lovely stay at our hotel. Our staff work hard to ensure that every guest has a memorable experience, and we're delighted that we could meet your expectations.We hope to have the opportunity to welcome you back for another wonderful stay in the future!Kind regardsKarl DumbrellRooms Manager

5 out of 5
Beds were comfortable Reception staff were friendly and obliging Shower/bathroom facilities were very clean Breakfast was great, wide variety of fresh options Would definitely stay again

Posted by on 18 Feb. 2024

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Comment from Hotel Management

24 Feb. 2024 by Oakwood Premier Melbourne

Good morning Sharon,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our beds comfortable and our reception staff friendly and accommodating. It's also great to know that you appreciated the cleanliness of our shower/bathroom facilities and enjoyed our breakfast offerings. Your positive comments mean a lot to us, and we're thrilled to hear that you would definitely stay with us again. We look forward to welcoming you back for another enjoyable stay in the future!Kind regardsKarl DumbrellRooms Manager

5 out of 5
Lovely and clean hotel with excellent my staff. Fully recommend this hotel and look forward to staying again. Thank you Staff😀👍

Posted by on 17 Feb. 2024

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Comment from Hotel Management

17 Feb. 2024 by Oakwood Premier Melbourne Team

Good morning Susan,Thank you for your glowing review! We're thrilled to hear that you found our hotel lovely and clean, and that you had an excellent experience with our staff. Providing exceptional service is our top priority, and we're delighted that our team members made a positive impression on you.We truly appreciate your recommendation and are delighted to know that you're looking forward to staying with us again. We can't wait to welcome you back for another enjoyable stay!If there's anything else we can assist you with in the meantime, please don't hesitate to reach out. Thank you for choosing our hotel!Kind regardsKarl DumbrellRooms Manager

5 out of 5
Great location, to all the good food and shopping areas

Posted by on 28 Jan. 2024

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Comment from Hotel Management

29 Jan. 2024 by Oakwood Premier Melbourne Team

Good afternoon Jason,Thank you for your positive feedback! We're thrilled to hear that you enjoyed the great location of our hotel, providing convenient access to excellent food and shopping areas. It's wonderful to know that our prime location added to the overall satisfaction of your stay.If you have any specific recommendations or highlights from your experience that you'd like to share, we'd love to hear more. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.We hope to welcome you back for another enjoyable stay in the future. If there's anything else you'd like to mention or if you have any special requests for your next visit, please feel free to let us know.Thank you for choosing Oakwood Premier Melbourne! We appreciate your patronage.Kind regardsKarl DumbrellRooms Manager

3 out of 5
For a reasonably new hotel the room was plain . Furniture really outdated and fridge was smelly like something was off even though empty. Not much milk for a coffee . Wouldn’t stay again

Posted by on 20 Jan. 2024

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Comment from Hotel Management

24 Jan. 2024 by Oakwood Premier Melbourne Team

Good morning Jeanine,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely appreciate your input, and we are sorry to hear that your experience did not meet your expectations.I want to sincerely apologize for the inconvenience you encountered with the room. Your comments about the plainness of the room, outdated furniture, and the unpleasant odor in the fridge are concerning, and we take them seriously. Rest assured, we will investigate these issues promptly and address any necessary improvements.Additionally, we apologize for the shortage of milk for your coffee. We understand the importance of providing essential amenities for our guests, and we regret that we fell short in this regard.Your feedback is invaluable to us as we continually strive to enhance the guest experience. Once again, we apologize for any inconvenience caused, and we appreciate your candor. We hope to have the chance to regain your trust in the future.Thank you for bringing this to our attention.Kind regardsKarl DumbrellRooms Manager

5 out of 5

Posted by on 30 Nov. 2023

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Comment from Hotel Management

21 Dec. 2023 by Oakwood Premier Melbourne Team

Good morning Lachie,Thank you so much for your outstanding 5 out of 5 rating! We truly appreciate your positive feedback and are delighted to hear that you thoroughly enjoyed your stay at Oakwood Premier Melbourne.Your satisfaction is our top priority, and we are thrilled that we could provide a positive experience for you. If there are any specific aspects of your stay that stood out or if you have any additional comments, we would love to hear more about your positive experience.We look forward to the opportunity of welcoming you back to Oakwood Premier Melbourne in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you for choosing Oakwood Premier Melbourne, and we appreciate your time in sharing your positive feedback.Kind regardsKarl DumbrellRooms Manager

4 out of 5

Posted by on 28 Nov. 2023

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Comment from Hotel Management

21 Dec. 2023 by Oakwood Premier Melbourne Team

Good morning Yvette,Thank you so much for your rating! We truly appreciate your positive feedback and are delighted to hear that you thoroughly enjoyed your stay at Oakwood Premier Melbourne.Your satisfaction is our top priority, and we are thrilled that we could provide a positive experience for you. If there are any specific aspects of your stay that stood out or if you have any additional comments, we would love to hear more about your positive experience.We look forward to the opportunity of welcoming you back to Oakwood Premier Melbourne in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you for choosing Oakwood Premier Melbourne, and we appreciate your time in sharing your positive feedback.Kind regardsKarl DumbrellRooms Manager

5 out of 5
Amazing very happy with the hotel very clean and comfortable and all staff were friendly and helpful

Posted by on 27 Nov. 2023

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Comment from Hotel Management

30 Nov. 2023 by Oakwood Premier Melbourne

Good afternoon Adrain,Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing stay and that you were very happy with the hotel. It's fantastic to know that the cleanliness, comfort, and the friendliness of our staff contributed to your positive experience.If there's anything specific you loved about your stay or any suggestions you have, feel free to share. We look forward to welcoming you back for another delightful experience.Kind regardsKarl DumbrellRooms Manager

About the Oakwood Premier Melbourne

Location 202 Normanby Rd, Southbank, VIC 3006

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include 5 meeting rooms and coworking spaces. Public spaces have free WiFi. A casino, a fitness center, and a library are also featured at the family-friendly Oakwood Premier Melbourne. Smoking is allowed in designated areas at this 4-star Melbourne hotel.

  • 1 building
  • 392 guestrooms or units
  • 40 levels
  • Meeting rooms
  • Built in 2021
  • Casino
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Washer/dryer

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Southern Cross Station (1.7 km / 1.1 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Oakwood Premier Melbourne offers 392 accommodations with tablet computers and espresso makers. 55-inch Smart televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is provided daily.

  • Tablet
  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • Espresso maker
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Fifth Restaurant - This restaurant serves breakfast only.

Lobby Bar - Onsite lobby lounge. Open daily.

Strato Melbourne - This restaurant specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation.

  • Children stay free
  • Caters to LGBTQ guests
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Long-term renters welcome
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 35–35 for adults, and AUD 17.5–17.5 for children
  • Nearby parking fee: AUD 25 per night(66 ft away; open 24 hours)
  • Rollaway bed fee: AUD 80 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oakwood Premier Melbourne Hotel
  • Oakwood Premier Melbourne Southbank
  • Oakwood Premier Melbourne Hotel Southbank

You should know

  • This hotel caters to LGBTQ+ guests.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.