10/10 Excellent
Jenny
Travelled with partner
22 Aug 2025
Liked: Cleanliness, amenities, property conditions & facilities
The Overall experience was excellent. The Reception staff (Particularly Jacinta and Bianca) were lovely and super helpful when needing to accomodate my adult daughter into our room, whilst my husband was in hospital. They helped with organizing taxis and a late permit for parking as well. Whilst it was obvious you were having a change over of furniture during our stay, this did not inconvenience us. The only criticism I have is in relation to the car park. The signage displayed in the lane does not clearly indicate a right turn into the Quest carpark. We continued down the lane into the gated area of another business. The gate closed behind us, as darkness set in, and we were unable to exit. Had to call Quest Reception to see if they could contact the business and enable us to exit. Thankfully, after some time trapped behind the gate, a car from their carpark proceeded to exit and we then followed them, whilst the gate was open. More distinct signage, that is easily seen in the evening, would have avoided this scenario.
Jenny
Stayed 2 nights in Aug 2025