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3.7 out of 5

"The room was good but could do with thicker glass or some sort of sound barrier to reduce noise of trains. Other then that I really enjoyed my stay fo ... " More

By a verified traveller on Mon 10 Oct 2022

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Hotel Description

Riverside Apartments Melbourne puts you in the heart of Melbourne, steps from SEA LIFE Melbourne and within a 10-minute stroll of Melbourne Convention and Exhibition Centre. Highlights at this hotel include a restaurant, and in-room kitchens and free WiFi.

The café, Rustiq cafe, is open for breakfast and lunch. Other amenities include a gym, WiFi in public areas, and laundry facilities. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute walk of this 4-star Melbourne Central Business District hotel include Crown Casino and DFO South Wharf.

Two Bedroom Penthouse - Riverside Tower

Bed Count 2 King Beds Maximum Occupancy 6 Max

Two Bedroom Riverview Apartment - Riverside Tower

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Two Bedroom Standard Apartment - (no view) Riverside Tower

Bed Count 1 King Bed Maximum Occupancy 5 Max

Three Bedroom City View Apartment - Riverside Tower

Bed Count 1 King Bed Maximum Occupancy 7 Max

One Bedroom Deluxe Apartment - Riverside Tower

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Three Bedroom Penthouse - Riverside Tower

Bed Count 2 King Beds Maximum Occupancy 8 Max

Riverside Apartments Melbourne ratings based on 368 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Riverside Apartments Melbourne

Everyone (260) Couples (33) Family (55)
2 out of 5
first room they gave me wasn't cleaned before i arrived. had to call up reception and they moved me to another room not the best start but the new room was on the third floor and a sign on the elevator told me that it only went to the second and from there i had to go up the fire escape and and get to my room that way. the room was large and spacious but carpets had stains one of the window blinds was missing and the walls had several hole that where they have been haphazardly patch over. ultimately a massive disappointment

Posted by on 15 Oct. 2022

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2 out of 5

Posted by on 15 Oct. 2022

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4 out of 5
The room was good but could do with thicker glass or some sort of sound barrier to reduce noise of trains. Other then that I really enjoyed my stay for the price I paid.

Posted by on 10 Oct. 2022

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4 out of 5
Great location. Room was nice although couldn’t close 1 of the windows and the bedside lamp was broken. The staff were a little difficult to understand.

Posted by on 21 Jul. 2022

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3 out of 5
the property as a accommodation was very good liked it a lot. would recommend the property. as for the service it failed all aspects. Not happy about the 2 rooms not ready, put into 2 bedroom then tried moving us out next day but only 1 couple nowhere for the other. if got over these hurdles will be a good place to stay.

Posted by on 6 Jun. 2022

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4 out of 5

Posted by on 29 May 2022

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1 out of 5
Place was absolutely disgusting. Black mould behind the curtains. Burn marks on the floor and light switch. Place was not clean. Tv and microwave didn’t work. Staff were not helpful.

Posted by on 7 May 2022

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3 out of 5
We stayed in a riverview 2 bedroom appartment. Good points: The view from our room is very nice. The location is very convenient. The appartment is big. The manager is friendly. Some drawbacks: Noisy. Furniture, kitchenware, carpet are old though they already try to keep everything clean. Currently they have been experiencing the staff shortage so we couldn’t do the checkin at 2pm and had to wait for the housekeeper cleaning the room.

Posted by on 3 May 2022

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4 out of 5
Location was very good close to crown and quick food places, bit difficult to find but reception staff very nice but not there very much

Posted by on 1 May 2022

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4 out of 5
TV wasnt working lots of noise from the trains

Posted by on 1 May 2022

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About the Riverside Apartments Melbourne

Location 474 Flinders Street, Melbourne, VIC 3000

Property Features

There's a restaurant on site. WiFi is available in public spaces for a fee. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Riverside Apartments Melbourne. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne hotel is smoke free.

  • 50 guestrooms or units
  • 17 levels
  • 2 buildings
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Southern Cross Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Riverside Apartments Melbourne offers 50 air-conditioned accommodations with hair dryers and irons/ironing boards. Accommodations offer separate sitting areas and include desks. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with digital channels. Housekeeping is provided on weekdays only.

  • In-room kitchen
  • Dining room
  • Sitting area
  • LCD television
  • Digital channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekdays only)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Free tea bags/instant coffee

Food & Drink

Rustiq cafe - This café serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting).

Riverside Deli Cafe - This restaurant specializes in local cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests will receive an email 48 hours before arrival with check-in instructions and lockbox information. Guests can access their accommodation through a private entrance. At check-in, guests must provide a record of full COVID-19 vaccination. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests will receive an email 48 hours before arrival with check-in information and lockbox information. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

No visitors or unregistered guests are allowed in guestrooms 10 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-out is available. At check-in, guests must provide a record of full COVID-19 vaccination.

  • Parking height restrictions apply
  • Events/parties not allowed
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Private entrance
  • Smoke detector
  • Guest will receive an email before arrival 48 hours
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Property does not offer on-site COVID-19 testing
  • Guests must register online prior to arrival
  • Guests must provide a copy of their government-issued photo I.D. in advance

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 35.00 per night
  • Late check-out fee: AUD 30 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Riverside Apartments Melbourne Apartment
  • Best Western Riverside Apartments Melbourne
  • Best Western Riverside Melbourne
  • Best Western Riverside Apartments Hotel Melbourne
  • Best Western Riverside Apartments Apartment Melbourne
  • Best Western Riverside Apartments Apartment
  • Riverside Apartments Apartment Melbourne
  • Riverside Apartments Melbourne
  • Best Western Riverside Apartments
  • Best Riversi Apartments
  • Riverside Apartments Melbourne Hotel
  • Riverside Apartments Melbourne Melbourne
  • Riverside Apartments Melbourne Hotel Melbourne

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.