Pan Pacific Hotels & Resorts - accommodation in Mercer Island

Our room was clean and comfortable, with good amenities, and it was great to have a sliding door that could be opened to allow outside air … couldn’t leave it open overnight though as it was too noisy. Loved having an onsite laundry, so convenient. We needed parking which was offsite but very close, however it’s not a secure carpark and we were anxious due to the many homeless in the parking area and its vicinity. It was great to see security personnel outside the hotel at times. The hotel is in a super convenient location, not far from the waterfront, attractions and many excellent restaurants. Staff were friendly and helpful.

The room was decent but older. The fan they brought us didn’t work then we asked for a working fan the man that handed us the fan knew it was broken but here’s another one lol! Wth! No one answers the phone at the front desk. There was only 1 elevator working and very slow. The sheets were questionable. The window doesn’t open and AC doesn’t work. 😔

Great staff, very accommodating