Iberostar Waves Berkeley Shore

4.0 star property
Sand beach and a fitness centre, near Lincoln Road Mall

Photo gallery for Iberostar Waves Berkeley Shore

Panoramic Single Room, 1 King Bed, Balcony, Partial Ocean View
Experience the serene atmosphere of The Berkeley Shore hotel, surrounded by lush greenery and a modern architectural design.
Enjoy a meal in our restaurant with round tables, booths, and a bar featuring a TV.
Relax by the pool surrounded by lounge chairs and umbrellas.
Relax in style with a variety of seating options amidst lush greenery and city views.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Room service
  • Breakfast available
The current price is NZ$283
includes taxes & fees
18 Aug - 19 Aug

Explore the area

Map
1610 Collins Avenue, Miami Beach, FL, 33139
  • Collins Avenue Shopping Area
    ‪2 min walk‬
  • Miami Beach Convention Center
    ‪11 min walk‬
  • Lincoln Road Mall
    ‪14 min walk‬
  • Miami, FL (MIA-Miami Intl.)
    ‪19 min drive‬

Room options

Room, Balcony, Pool View (King)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, City View (King)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Double Room Single Use, 1 Queen Bed, Balcony, Pool View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 30 sq m
  • Sleeps 1
  • 1 Queen Bed

Premium Room (King)

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room (King Bed, Accesible)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room (Queen)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

Panoramic Room, Balcony (Side Ocean View, King)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Room, Balcony (Side Ocean View,King)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Panoramic Room, Balcony, Pool View (King)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Balcony, Partial Ocean View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 30 sq m
  • Sleeps 1
  • 1 King Bed

Room, 2 Queen Beds, Balcony, Partial Ocean View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony, Pool View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Double Room Single Use, 1 Queen Bed, Balcony, Partial Ocean View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 30 sq m
  • Sleeps 1
  • 1 Queen Bed

Premium Double Room Single Use, 1 Queen Bed, City View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 25 sq m
  • Sleeps 1
  • 1 Queen Bed

Premium Room, 2 Queen Beds, City View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

Premium Double Room Single Use

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

Premium Double Room (Queen)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 21 sq m
  • Sleeps 4
  • 1 Queen Bed

Room, 1 King Bed, Balcony, Pool View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
  • 29 sq m
  • Sleeps 1
  • 1 King Bed

Panoramic Single Room, 1 King Bed, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
  • 29 sq m
  • Sleeps 1
  • 1 King Bed

Premium Room, 1 King Bed, City View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 26 sq m
  • Sleeps 1
  • 1 King Bed

Panoramic Room, 1 King Bed, Balcony, Pool View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 29 sq m
  • Sleeps 1
  • 1 King Bed

Premium Single Room (Queeen)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 21 sq m
  • Sleeps 1
  • 1 Queen Bed

Premium Double Room Single Use (Accesible)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 21 sq m
  • Sleeps 1
  • 1 Queen Bed

Premium Double Room Single Use

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 21 sq m
  • Sleeps 1
  • 1 King Bed

Double Room Standard with Pool View

  • 29 sq m
  • Sleeps 4

Handicapped Room

  • 22 sq m
  • Sleeps 2

Room Premium with View

  • 26 sq m
  • Sleeps 2

Room Premium with View

  • 28 sq m
  • Sleeps 4

Double Room Standard with Side Sea View

  • 29 sq m
  • Partial sea view
  • Sleeps 4

Room Standard with Side Sea View

  • 29 sq m
  • Partial sea view
  • Sleeps 2

Room Standard with Pool View

  • 29 sq m
  • Sleeps 2

Room Standard with Pool View

  • 29 sq m
  • Sleeps 2

Room Standard with Side Sea View

  • 29 sq m
  • Partial sea view
  • Sleeps 2

Double Room Premium

  • 28 sq m
  • Sleeps 4

Room Premium

  • 22 sq m
  • Sleeps 2

Room Premium

  • 23 sq m
  • Sleeps 2

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About the area

Miami Beach

Iberostar Waves Berkeley Shore places you steps from Collins Avenue Shopping Area and within a short 5-minute stroll of Miami Beach Beaches. Highlights at this beach hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .The restaurant, Salt Cafe Miami Beach, serves American cuisine and is open for breakfast, lunch and dinner. Enjoy the gym and pool loungers. Added amenities include free Wi-Fi in public areas and laundry facilities. Continental breakfast is available daily between 8:00 AM and 11:00 AM. .Attractions within a 10-minute walk of this 4-property class South Beach hotel include Art Deco Historic District and Ocean Drive.

What's nearby

  • Collins Avenue Shopping Area - 2 min walk - 0.2 km
  • Miami Beach Beaches - 3 min walk - 0.3 km
  • Ocean Drive - 6 min walk - 0.6 km
  • Miami Beach Convention Center - 11 min walk - 0.9 km
  • Lincoln Road Mall - 14 min walk - 1.2 km

Getting around

  • Eleventh Street Metromover Station - 8 min drive
  • Miami Airport Station - 15 min drive
  • Miami, FL (MPB-Public Seaplane Base) - 8 min drive

Restaurants

  • ‪Royal Palm South Beach Miami, a Tribute Portfolio Resort - ‬3 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Pizza Bar Collins Ave - ‬2 min walk
  • ‪I Scream Gelato - ‬2 min walk
  • ‪Chalan on the Beach - ‬3 min walk

About this property

Iberostar Waves Berkeley Shore

Sand beach and a fitness centre, near Lincoln Road Mall
Iberostar Waves Berkeley Shore offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Iberostar Waves Berkeley Shore.

This 4-star Miami Beach hotel is smoke free.

  • 95 guestrooms or units
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Iberostar Waves Berkeley Shore offers 95 air-conditioned accommodations with iPod docking stations and a safe. Beds feature premium bedding. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: USD 35 for adults and USD 35 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Salt Cafe Miami Beach

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (81 centimetre high)
  • Grab bar near toilet (89 centimetre high)
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (81 centimetre high)

More

  • Art Deco architecture
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 39.90 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness centre access
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 35 for adults and from USD 35 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property is also known as

Berkley Shore
Iberostar Berkeley Hotel Miami Beach
Berkley Shore Hotel Miami Beach
Berkley Shore Miami Beach
Iberostar Berkeley Miami Beach
Iberostar Berkeley
Iberostar Berkeley Shore Hotel Miami Beach
Iberostar Berkeley Shore Miami Beach
Iberostar Berkeley Shore
Berkley Shore Hotel
Iberostar Berkeley Hotel

Frequently asked questions

What is the cancellation policy at Iberostar Waves Berkeley Shore?

Iberostar Waves Berkeley Shore offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Iberostar Waves Berkeley Shore?

As of 7 Aug 2025, prices found for a 1-night stay for 2 adults at Iberostar Waves Berkeley Shore on 18 Aug 2025 start from NZ$215.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Iberostar Waves Berkeley Shore?

Yep, Iberostar Waves Berkeley Shore is a short 4-minute walk from Miami Beach Beaches. Fun beach activities include scuba diving.

Does Iberostar Waves Berkeley Shore have a pool?

Yep, and guests love it! Iberostar Waves Berkeley Shore has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes Iberostar Waves Berkeley Shore a romantic place to stay?

Al fresco dining and couples dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Iberostar Waves Berkeley Shore.

Is Iberostar Waves Berkeley Shore family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Iberostar Waves Berkeley Shore is a hit with families.

Does Iberostar Waves Berkeley Shore serve breakfast?

Sure does, continental brekkie is offered daily from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at Iberostar Waves Berkeley Shore?

No, Iberostar Waves Berkeley Shore does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Waves Berkeley Shore?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberostar Waves Berkeley Shore?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Iberostar Waves Berkeley Shore?

No, only service animals are allowed.

Iberostar Waves Berkeley Shore Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 823 out of 1348 reviews
Rating 8 - Good. 292 out of 1348 reviews
Rating 6 - Okay. 119 out of 1348 reviews
Rating 4 - Poor. 51 out of 1348 reviews
Rating 2 - Terrible. 63 out of 1348 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Boutique Hotel. Would definitely stay here again!
Stayed 2 nights in May 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay here

Worst bed ever Breakfast was poor and service slow Only bright spot was the old fashioned- this they made well
Stayed 2 nights in Apr 2025

10/10 Excellent

Andrea

Stayed 1 night in Apr 2025

8/10 Good

Mackinzee

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed in Miami before a cruise. The nightlife was fun and within walking distance.
Stayed 1 night in Jan 2025

10/10 Excellent

Kwame

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 3 nights in May 2022

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, not to small not to big with a restaurant with very good breakfast downstairs.
Stayed 1 night in Apr 2025

8/10 Good

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, but a lot of banging and noise in the mornings.
Stayed 5 nights in Apr 2025

4/10 Poor

Mark

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Generally the hotel was nice, clean and in a good location. However, the receptionists and general staff were absolutely awful. Receptionists on the phone with earphones tells you everything you need to know.
Stayed 2 nights in Apr 2025

8/10 Good

Jewilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean and restaurants are all walking distance. The beach is also close.
Stayed 3 nights in Apr 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

heidy

Travelled with partner
Liked: Cleanliness, staff & service
Nice location. The property needs improvements.
Stayed 1 night in Apr 2025

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Radhames

Stayed 1 night in Apr 2025

4/10 Poor

H, San Diego

Travelled with group
Liked: Cleanliness
Disliked: Amenities
I stayed at the Iberostar hotel in Miami for 3 nights. The location was good, but the amenities did not meet the standards of a typical 4-star hotel. The staff was not very friendly, and some of them couldn’t speak English. The room amenities were limited — there was no bottled water or kettle, and the furnishings were outdated. At the front desk, only one lady, whom I saw in the evening, was friendly; the rest were not. The cleaning was not done properly every day. The pillows had a very unpleasant odor, which made the room smell, and the toiletries provided were inadequate. There was even a lack of a shower cap. The hotel did not seem to follow an American-style management system.
Stayed 3 nights in Apr 2025

10/10 Excellent

Suzanne

This hotel was beautiful and very easy to get to everything
Stayed 2 nights in Apr 2024

8/10 Good

Kleoniki

Stayed 3 nights in Apr 2025

6/10 Okay

Rachel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Walls are too thin, you can hear EVERYTHING. Our stay was only $159, but I see sometimes it is $450 and I would be livid after spending that and not getting sleep because of the noise from other rooms! Cafe in front was lovely.
Stayed 1 night in Mar 2025

10/10 Excellent

Veveca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful
Stayed 2 nights in Mar 2025

10/10 Excellent

Du-Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel. I felt safe and it was clean. I wish I knew about the holding fee ahead of time
Stayed 1 night in Apr 2025

8/10 Good

Ebonie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was a beautiful property however I really didn’t feel as though I got the best Customer Service. When we initially checked in, we were a few hours early. Being that we had just come off a cruise we were extremely tired sleeping in the lobby. Initially I was told that our room was not ready. Once I mentioned we came off the cruise, she said you should’ve told me that you can go ahead and check in. I was very confused if it wasn’t ready how did it miraculously become ready. I believe it was ready, but for whatever reason they were holding the room. Though I appreciate being able to check in early once it was noted that we had just come off a cruise, I wish the customer service would’ve been direct and upfront and just allowed us to check into the room , the fact that we weren’t a bottle of wine says that un Expedia. I use Expedia often and never have issues with hotels regarding the bottle of wine. I’m a gold star member and have been. Honestly, overall it was a beautiful property. I just think the staff needs to do better.
Stayed 2 nights in Mar 2025

10/10 Excellent

wioletta marzena

Stayed 1 night in Mar 2025

2/10 Terrible

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check in and check out experience were terrible. Over 3 hours to check in and our room was not ready due to the rooms not being cleaned. Stephanie was horrible to work with, extremely rude.
Stayed 1 night in Apr 2025

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Scammers. Stay away. Hotel is dirty and outdated. Staff are rude and unhelpful.
Stayed 3 nights in Feb 2025

10/10 Excellent

Joseph

Stayed 8 nights in Feb 2025

8/10 Good

Shiv kumar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is conveniently located. Very well maintained.
Stayed 4 nights in Mar 2025