4/10 Poor
Matthew
Travelled with family
31 Jan 2026
Disliked: Amenities
We were stranded in Miami due to Winter Storm Fern and found a room here. When we arrived at the hotel, we were placed in the breakfast area with others in similar circumstances and made to wait until 3 pm. We were not able to sit out by the pool as we had not been officially checked in. Very frustrating and could have been easily remedied, but staff did not appear willing to help any of us.
The room was average. The TV was oddly placed on the wall and exceptionally small. Volume level was minimal, and the CC did not work. Pillows were either flat or hard as rocks. Shampoo/conditioner/lotion were all in containers that had to be squeezed for the contents to come out. For those with grip strength issues in their hands, it was almost impossible to use.
The breakfast area the next morning was overflowing and had to be way over capacity. I have never seen so many people trying to get a breakfast waffle or glass of juice. Food options were minimal and dismal.
While waiting for the 6 am shuttle to the airport the following day (we were there two nights), ten of us were able to watch the shuttle driver zoom into the parking lot at 5:59 am. No greeting when he came out front at 6:03 am, he just opened the back of the van to start stacking luggage. Being friendly would definitely bring him more tips - but he really didn't seem to care. I guess I should be thankful he showed up at all.
Small changes could easily make this hotel so much better.
Matthew
Stayed 2 nights in Jan 2026