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4.4 out of 5

"Beautiful views from the hotel room, a little disappointed with some of the staff not being overly friendly for a hotel of this calibre. Room was very ... " More

By a verified traveller on Fri 17 Aug 2018

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Hotel Description

A luxury stay in Mount Cook awaits you at The Hermitage Hotel Mount Cook. Within a 5-minute stroll you'll find Aoraki / Mount Cook Visitor Center and Kea Point Walk within a 20-minute walk. Highlights at this hotel include 2 restaurants, free self parking and a free area shuttle.

All 164 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, hairdryers and phones.

The buffet restaurant, Alpine Restaruant, is open for breakfast, lunch and dinner. Snowline Bar is the hotel's own bar. Enjoy the outdoor tennis court along with access to bike rentals and hiking/biking trails. Added amenities include free WiFi in public areas, a coffee shop/café and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM.

Attractions within a 20-minute drive of this 4.5-star Mount Cook hotel include Lake Pukaki and Aoraki / Mount Cook.

Standard Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$308* Per night/room 10 Jan. - 11 Jan.

Superior Twin Room, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Double or Twin Room, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Signature Double or Twin Room, Mountain View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Double Room, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

The Hermitage Hotel Mount Cook ratings based on 282 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Hermitage Hotel Mount Cook

Everyone (91) Couples (148) Family (43)
5 out of 5
Awesome views from our room and both dining areas.

Posted by on 16 Oct. 2019

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3 out of 5
overall not good value for the price. room small, very noisy and only a shower curtain no proper screen. view was terrific, staff very efficient and friendly food for both breakfast and dinner excellent.

Posted by on 11 Oct. 2019

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4 out of 5
The views from the room balcony and restaurant were breathtaking. Great location for exploring the area and going on various walks. The bed was comfy, the hydronic heating came in very handy and it was good having a bath tub in the bathroom. The cost of the accommodation was quite expensive considering our room needed updating. The shower fawcet leaked, the basin was too low, we were missing a light in the bathroom, there wasn't much room to hang our towels, the carpet was old and the chairs had stains on them. The curtain didn't slide properly on it's track either. The long corridors began to remind me of staying in a hospital. As good as the dinner buffet was, it was not worth the $69 per person price tag and to then have to pay for drinks on top of this was unreasonable. There is other accommodation in Mount Cook village which would have just as good a view, so my suggestion is to look around at more affordable options.

Posted by , from Melbourne, Australia on 9 Oct. 2019

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5 out of 5

Posted by on 12 Aug. 2019

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5 out of 5

Posted by on 3 Aug. 2019

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5 out of 5

Posted by on 27 Jul. 2019

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4 out of 5

Posted by on 26 Jul. 2019

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5 out of 5
Staff were very friendly and helpful upon arrival. My room was larger than I had been expecting and had a great view! Multiple dining options were very convenient, and hiking tracks started right outside.

Posted by on 25 Jul. 2019

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5 out of 5
Beautiful room in a stunning location. Luxurious linen. Very comfortable beds. Overall a wonderful experience.

Posted by on 23 Jul. 2019

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5 out of 5
Amazing views of the mountains. Quite expensive but nice for a special occasion. The room could do with some repairs. Great time there.

Posted by on 22 Jul. 2019

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About the The Hermitage Hotel Mount Cook

Location 89 Terrace Road, Mount Cook, 7999

Property Features

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Tour or ticket assistance, multilingual staff, and coffee/tea in common area are also featured at the luxury The Hermitage Hotel Mount Cook. Self parking is free. This 4.5-star Mount Cook hotel is smoke free.

  • 164 guestrooms or units
  • 2 dining venues
  • Bar or lounge
  • Coffee shop
  • Deli
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • ATM
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Outdoor tennis court
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Christchurch (CHC-Christchurch Intl.) (327 km / 203.2 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

The Hermitage Hotel Mount Cook offers 164 forms of accommodation with a hairdryer and free toiletries. Flat-screen televisions come with satellite channels. This Mount Cook hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and fridges can be requested.

  • Flat-screen television
  • Satellite channels
  • Fridge available
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Alpine Restaruant – This buffet restaurant serves breakfast, lunch and dinner. Reservations are required.

Panorama Room – On-site restaurant. Reservations are required. Open daily.

Snowline Bar – On-site bar. Open daily.

Sir Edmund Hillary Cafe – On-site café. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 25.0 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 33 for adults and NZD 15 for children (approximately)
  • Rollaway bed fee: NZD 25.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hermitage Hotel Mount Cook
  • Hermitage Mount Cook
  • The Hermitage Mount Cook
  • The Hermitage Hotel Mount Cook Hotel
  • The Hermitage Hotel Mount Cook Mount Cook
  • The Hermitage Hotel Mount Cook Hotel Mount Cook

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

url importing https://www.wotif.co.nz/Mount-Cook-Hotels-The-Hermitage-Hotel-Mount-Cook.h179149-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.