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Hotel Sierra Resort Hakuba

4.0 star property
Hotel with 2 restaurants, near Tsugaike Ski Resort

Photo gallery for Hotel Sierra Resort Hakuba

Indoor spa tub
Grand Twin Room, Non Smoking
Property entrance
Reception
Outdoor spa tub

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Pool
  • Housekeeping
  • Air conditioning
  • Laundry
The current price is NZ$424
13 June - 14 June

Explore the area

Map
14863-6 Hokujo, Kitaazumi-gun, Hakuba, Nagano, 399-9301
  • Tsugaike Ski Resort
    ‪4 min drive‬
  • Hakuba Iwatake Ski Resort
    ‪4 min drive‬
  • Hakuba Happo-One Ski Area
    ‪7 min drive‬

Room options

View all photos for Grand Twin Room, Non Smoking

Grand Twin Room, Non Smoking

Grand Twin Room, Non Smoking

Highlights

Air conditioning
Fridge
HDTV
Blackout curtains
Premium bedding
Pillow-top bed
Down duvet
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Double Room, Non Smoking

Grand Double Room, Non Smoking

Grand Double Room, Non Smoking

Highlights

Air conditioning
Fridge
HDTV
Blackout curtains
Premium bedding
Pillow-top bed
Down duvet
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking

Junior Suite, Non Smoking

Highlights

Air conditioning
Fridge
HDTV
Blackout curtains
Premium bedding
Pillow-top bed
Down duvet
Bathrobes
  • 52 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed)

Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed)

Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed)

Highlights

Air conditioning
Fridge
HDTV
Blackout curtains
Premium bedding
Pillow-top bed
Down duvet
Bathrobes
  • 52 sq m
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed

About the area

Hakuba

At Hotel Sierra Resort Hakuba you'll be within a 30-minute stroll of Tsugaike Ski Resort and Hakuba Iwatake Ski Resort. Highlights at this hotel include 2 restaurants, free self-parking and karaoke. .The restaurant, メインダイニング, is open for breakfast, lunch and dinner. Additionally, you'll find free Wi-Fi in public areas, a seasonal outdoor swimming pool and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 9:30 AM. .Sights within a 10-minute drive of this 4-property class Hakuba hotel include Hakuba Norikura Onsen Ski Resort and Hakuba Happo-One Ski Area.

What's nearby

  • Tsugaike Ski Resort - 4 min drive - 2.4 km
  • Hakuba Iwatake Ski Resort - 4 min drive - 2.5 km
  • Hakuba Happo-One Ski Area - 7 min drive - 6.0 km
  • Happo-one Adam Gondola - 8 min drive - 5.9 km
  • Happo One Sakka Ski Lift - 8 min drive - 6.4 km

Getting around

  • Hakuba Station - 9 min drive

Restaurants

  • ‪岩岳スカイアーク Iwatake Sky Arc - ‬12 min drive
  • ‪ホワイトプラザ - ‬3 min drive
  • ‪Hakuba Mountain Harbor - ‬12 min drive
  • ‪THE CITY BAKERY - ‬12 min drive
  • ‪大法院 - ‬4 min drive

About this property

Hotel Sierra Resort Hakuba

Hotel with 2 restaurants, near Tsugaike Ski Resort
There are 2 restaurants on site. Public spaces have free WiFi. Meeting rooms and limo/town car service are available. A seasonal outdoor pool, a terrace, and a vending machine are also featured at Hotel Sierra Resort Hakuba. Self parking is free.

This 4-star Hakuba hotel is smoke free.

  • 74 guestrooms or units
  • 2 levels
  • 3 buildings
  • 2 dining venues
  • Conference rooms
  • Built in 1995
  • Karaoke
  • Ski lift tickets
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
Hotel Sierra Resort Hakuba offers 74 accommodations with DVD players and a safe. Pillowtop beds feature down duvets and premium bedding. 32-inch LCD televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and toilets with an electronic bidet.

This Hakuba hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include a hairdryer and free toiletries. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Services include massages. Public bath/onsen services include an indoor mineral hot spring (onsen).

Languages

English, Japanese

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Exterior

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  • Parking included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, 185 reviews
The price is NZ$372
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,300 per person
  • 2 restaurants

Restaurants on site

  • メインダイニング
  • 白馬飯店

Things to do

  • Billiards/pool table
  • Karaoke
  • Playground
  • Seasonal outdoor pool
  • Ski passes
  • Ski storage
  • Table tennis

Family friendly

  • DVD player
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • In-room massages
  • Public indoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Built in 1995
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for JPY 1500 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3300 per person
  • Crib (infant bed) fee: JPY 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, cash and mobile payments.

We should mention

  • The seasonal pool will open in July and close in August.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Sierra Hakuba
Sierra Resort Hotel Hakuba
Sierra Resort Hakuba Hotel Hakuba-Mura
Hotel Sierra Resort Hakuba
Hotel Sierra Resort
Sierra Resort Hakuba Hakuba
Hotel Sierra Resort Hakuba Hotel
Hotel Sierra Resort Hakuba Hakuba
Hotel Sierra Resort Hakuba Hotel Hakuba

Frequently asked questions

Is parking available at Hotel Sierra Resort Hakuba?

Yep, Hotel Sierra Resort Hakuba has a free self car park.

How much does it cost to stay at Hotel Sierra Resort Hakuba?

As of 16 May 2025, prices found for a 1-night stay for 2 adults at Hotel Sierra Resort Hakuba on 13 Jun 2025 start from NZ$420.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Sierra Resort Hakuba have a pool?

Hotel Sierra Resort Hakuba has a seasonal outdoor pool. The pool is open from July to August.

Are there hot tubs in the rooms at Hotel Sierra Resort Hakuba?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel Sierra Resort Hakuba serve breakfast?

Yep, buffet brekkie is available daily between 7:00 AM and 9:30 AM.

Is there a free airport shuttle available at Hotel Sierra Resort Hakuba?

No, Hotel Sierra Resort Hakuba does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Sierra Resort Hakuba?

Yep, you can grab a meal at Hotel Sierra Resort Hakuba's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Sierra Resort Hakuba?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at Hotel Sierra Resort Hakuba?

No, only service animals are allowed.

Hotel Sierra Resort Hakuba Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 102 out of 143 reviews
Rating 8 - Good. 35 out of 143 reviews
Rating 6 - Okay. 5 out of 143 reviews
Rating 4 - Poor. 1 out of 143 reviews
Rating 2 - Terrible. 0 out of 143 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Kiara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful and very clean. Staff are super friendly and accomodating. It is a bit out the way from main areas of Hakuba. However, the hotel does have a shuttle bus, only on a limited schedule though.
Stayed 3 nights in Mar 2025

10/10 Excellent

Gary

Stayed 3 nights in Mar 2025

10/10 Excellent

Mazen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love the Onsens

The resort was first class. We loved the Onsen which they had both private and public. They had no restrictions on Tattoos. The breakfast was great and we saved a lot of money on dinners since they had free wine, soups, miso, udon, etc every afternoon.
Stayed 5 nights in Mar 2025

8/10 Good

Mercy A

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is very expensive for the area. The service was lovely except for the last day when we needed to leave the hotel and get to the bus station to leave Hakuba. The front desk staff was unable to find a taxi to pick us up and the hotel shuttle could not be sent to the bus station for an 8 am instead of 9 am run. We were not able to make the departure bus that we hoped to get on. We eventually took the hotel's shuttle van 30 minutes after our hoped for departure and caught a bus out of town and Aside from the lack of transportation coordination and the fact that the hotel charged me an additional $500 at checkout for my kids lodging and food (which I thought I had paid through the high Expedia price of $1,600 for 2 nights) there was much that was good about the hotel. We loved our beautiful dinners and breakfast buffets, the room was spacious and comfortable, the complimentary wine at happy hour in the lounge was lovely. But in the end, the very high price per night for the 4 of us paired with the stress on our departure day (which we began talking with the hotel staff about the afternoon prior) made for a less than perfect experience.
Stayed 2 nights in Feb 2025

6/10 Okay

Kim Leong

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
I booked this property for the sole purpose of snow sports in Hakuba. However, I feel this property is not designed and build for winter season. To access the rooms from the main building (lobby, restaurants etc), one has to walk through an unheated walkway, expose to the cold and wind. Imagine doing this at -6 degrees temperature. The snow equipment storage is an after-thought. It is a container situated outside on the driveway. It is not a dry room and to access the snow equipment, one has to be expose to the elements again. (this time, there are no shelters to protect the guest).
Stayed 5 nights in Feb 2025

10/10 Excellent

Drew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, onsen, happy hour. Shuttle service however could have more times, frequency, or on demand service.
Stayed 4 nights in Feb 2025

10/10 Excellent

Gabrielle

Stayed 4 nights in Feb 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Jayson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay in Sierra. The location is in the middle of stunning forest, very close to ski slopes, lovely food options are available through the day. Nothing can be better than enjoying private onsen after a day of skiing. Lovelies stuff. We will definitely be back!
Stayed 4 nights in Mar 2024

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, staff and experience
Stayed 5 nights in Mar 2024

10/10 Excellent

Marcello

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice scenic location. Great service, complementary food and drink option throughout the day. Great private onsens as well.
Stayed 3 nights in Mar 2024

8/10 Good

Norio, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene environment with unexpected services like complimentary beverages and snacks at the lounge and lobby
Stayed 5 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Yuanze

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle bus that stops at Sierra is limited, but is enough. Overall experience is very good, much better than other places I stayed at Hakuba.
Stayed 3 nights in Jan 2024

10/10 Excellent

Mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I were absolutely blown away when we arrived at this property in the middle of a snow season. I can’t even describe it beauty. Everything was conveniently, with a light lunch/dinner provided at no charge. It was so nice to come home from a day at the slopes and eat amazing warm food! They also provide afternoon tea with wine, where you can overlook a gorgeous view. Complimentary private onsens was another highlight. The rooms were spacious, very clean and had heated floors. Transport to town and ski resorts was so easy, as was hitting ski gear. We will definitely be back!
Stayed 4 nights in Jan 2024

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Wonderful breakfast and Onsen. Inccredibly relaxing.
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time! The property is beautiful and the bus is easy to get to dinner and back. We struggled with the room being a bit hot but overall would stay again.
Stayed 2 nights in Jan 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. The shuttle to the door, close proximity to the snowfields, onsen when we returned from a day on the snow, welcome drinks each day, a hot soup or curry available on return and friendly staff who were very helpful made our stay outstanding. Definitely recommend.
Stayed 6 nights in Jan 2023

10/10 Excellent

Christopher, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, quaint feeling, great amenities. The room is a bit dated and pillows and bed is rock solid hard. But the hotel has many other qualities that make up. The view of the natural surroundings is amazing. The Onsen private and non private was great. Staff tried really hard to make the best stay possible. Was nice to have a tea lounge to sit in daily, unlimited natural water and apple juice and some hot wine. They have a light snack canteen, that free until 8pm, at this point what’s the need for a convenience store everything is at your fingertips here. I had a great stay and can’t wait to come back again.
Stayed 4 nights in Jan 2023

10/10 Excellent

qq

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best ski hotel I ever stayed. Every staff we encountered are warm and friendly. Private Onsen and breakfast is awesome as well. Tons of complimentary food/snacks/drinks across the property. 10/10 best experience.

8/10 Good

Corey, DARLINGHURST

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the incredibly welcoming and hospitable staff at the hotel who went out of their way to make us feel at home and make the stay as enjoyable as possible. Although the rooms are basic, the rest of the hotel has every modern comfort. The big downside is the location - the hotel is miles from the town so you're reliant upon taxis ($40 each way to dinner) and infrequent shuttle buses to the snow fields and town. This really made it very limiting so we mostly dined at the hotel restaurant as it was much easier than trying to wait for infrequent scheduled shuttles. The French fixed menu was excellent every time - with impeccable service. However, surprisingly both the service and quality of the Western a-la-carte menu (at the same restaurant) was much much lower and quite disappointing. Overall I enjoyed the hotel but would likely pick another next time simply due to the inconvenience of the location. If the frequency of the shuttle buses were doubled, that might encourage me to return. Either way, I'd like to pass on my sincere thanks to the staff for being so friendly and making the stay very enjoyable.

10/10 Excellent

Wing hei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low density, comfortable and relaxing environment

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax. My limited Japanese was not an issue with the English speaking staff. Went without a car but the free shuttle was awesome, was still able to get to town and back with no issues. The private onsens were amazing, and relaxing. The food was amazing! Lastly, the staff was the topping to the cake as I felt they were extremely accommodating and helpful, they made sure it was a stress free getaway.
Stayed 2 nights in Aug 2021