Fairmont - accommodation in National Harbor

This hotel was really a mixed bag. I was suppose to get some perks with Expedia such as a food and beverage credit and room upgrade. They did not mention any of that when I checked in and I had to inquire. They confirmed the food credit was available, but would not give me an upgraded room. I believe it was because we already settled into our room before inquiring about the upgrade. I will never let the Expedia 'perks' sway me to book a particular hotel again. However, I was able to check in early which was so nice after a long day of traveling. The room was clean, but the window was facing a dark wall. I could not see anything which was a real disappointment. And did not get the upgraded room and in fact, I probably got the absolute worst room in the entire building. I don't think I will stay at this hotel again. The location was in a decent area, but the restaurant attached was awful and we had to walk to find food. I think this hotel is okay.

Overall, great location and very clean. Not the best check in experience but that was definitely just the staff member we had. Every other staff member we met was awesome! Make sure to ask for soap in your room because we heard other guests complaining about that and when we got to our room we had the same problem.

Hotel staff wasn't very friendly; the lady who was at the breakfast section was very rude.