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4.1 out of 5

"We had a great stay with two beautiful top floor family rooms. We will definitely be coming back next year " More

By a verified traveller on Sun 23 Aug 2020

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Hotel Description

At Alpine Chalets, you'll be 15.3 km (9.5 mi) from Tongariro National Park Whakapapa Visitor Centre and 15.5 km (9.7 mi) from Taranaki Falls. Highlights at this lodge include free self parking, and in-room kitchenettes and free WiFi.

You can enjoy patios, dining areas, and Smart TVs, featured in all 12 rooms. Kitchenettes come with refrigerators, microwaves, and stovetops, making in-room dining convenient. Fans, desks, and wardrobes or closets are also available. Housekeeping is available once per stay.

This smoke-free lodge offers free WiFi in public areas, a garden, and barbecue grills. Added amenities include laundry facilities and ski storage.

With a stay at this 3-star National Park Village lodge, you'll be 22.1 km (13.7 mi) from Whakapapa Ski Area.

Panoramic Studio Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Chalet

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Alpine Chalets ratings based on 12 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Alpine Chalets

Everyone (10) Family (2)
5 out of 5
We had a great stay with two beautiful top floor family rooms. We will definitely be coming back next year

Posted by , from Hamilton on 23 Aug. 2020

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Comment from Hotel Management

23 Aug. 2020 by Mary

Thanks for your wonderful feedback Tammy, we are so pleased to see you enjoyed your stay and we hope to see you again in the not too distant future.

4 out of 5
Great view out the front. Room was pretty compact.

Posted by , from Melbourne on 18 Dec. 2019

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4 out of 5

Posted by on 12 Oct. 2019

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Comment from Hotel Management

17 Oct. 2019 by Grant

Glad you enjoyed your stay with us

4 out of 5
The location was excellent. When the clouds lifted we could see the mountain from our unit. This accommodation is inexpensive so we handled the sound coming from other guests and the tired bits and pieces (toilet roll holder falling off, burnt handle on stove). Katie was super helpful when we couldn't get the tv working. Thank you!

Posted by on 15 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by Grant

Thanks for taking the time to review our accommodation and glad to hear you mostly enjoyed your stay. Please be assured we are working on all the sorts of small annoyances you mentioned so we can provide even better value for money. I will be sure and pass your comments to Katy also.

4 out of 5

Posted by on 2 Sep. 2019

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Comment from Hotel Management

7 Sep. 2019 by Mary

Thank you very much for taking the time to rate your stay with us. We really appreciate it.

5 out of 5

Posted by on 27 Aug. 2019

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Comment from Hotel Management

7 Sep. 2019 by Mary

Thank you very much for taking the time to rate your stay with us. We really appreciate it.

4 out of 5
Loved the tree top room, kids thought the novelty was great

Posted by on 21 Jul. 2019

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Comment from Hotel Management

23 Jul. 2019 by Mary H

Thank you for your feedback. So glad the kids enjoyed themselves for their school holiday trip away.

4 out of 5
Surrounded by bush and surprisingly quiet being so near the main road. We had everything we needed and plenty oc room for kids to kick ball outside.

Posted by on 9 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Mary H

Thank you very much for your positive feedback, we really appreciate it and are so pleased you enjoyed your stay.

5 out of 5
Cozy accommodations, being upgraded. Convenient, super friendly staff, coin laundry and drying room for ski gear on site.

Posted by on 11 Dec. 2018

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Comment from Hotel Management

11 Dec. 2018 by Mary

Thanks so much for your positive feedback, it was an absolute pleasure having you stay with us.

2 out of 5
Good location, however the building is extremely run down and staff are not on sight, which meant that we couldn’t seek any assistance for any issues. There was a strong odour in both rooms from passed people cooking. We paid extra for an additional person but no towels etc.. were provided for them. The tv in the room didn’t work and the microwave was out dated and difficult to operate.

Posted by , from Melbourne on 27 Nov. 2018

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Comment from Hotel Management

14 Dec. 2018 by Alpine Chalets Customer Service

Thank you for your feedback. We are currently renovating the rooms. We do have staff on site but unfortunately they are not available in the evenings after 10pm. We are not sure why there wasn't an extra towel as we always place four in the room regardless of there only being two or three booked. We sincerely apologise for this oversight. Our accommodation is the only place that offers self contained kitchens in the units. As such, our customers do tend to use them to save money and cook their own meals. We deodorize the rooms before our next customers arrive. I personally received your call late at night regarding the T.V and believe the issue was resolved over the telephone where you just needed to turn the receiver button on. If you had mentioned the towel, we would have been happy to drop them up to your room straight away. Unfortunately this is the first time we are hearing about it. Regarding the microwave, we are sorry you had difficulty using it, your complaint is our very first. However, all of our rooms are currently being renovated and brand new microwaves are being installed in the remaining four rooms.

Property Features

Alpine Chalets offers its guests barbecue grills, ski storage, and a garden. WiFi is free in public spaces. Alpine Chalets also features a picnic area, laundry facilities, and express check-out. Self parking is free. This 3-star National Park Village lodge is smoke free.

  • 12 guestrooms or units
  • Ski equipment storage
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Alpine Chalets offers 12 accommodations, which are accessible via exterior corridors and feature fans and blackout drapes/curtains. Rooms open to patios. Accommodations at this 3-star lodge have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include showers. This National Park Village lodge provides complimentary wireless Internet access. Smart televisions are featured in guestrooms. Housekeeping is provided once per stay.

  • In-room kitchenette
  • Private patio
  • Dining room
  • Smart television
  • Refrigerator
  • Microwave
  • Stove
  • Electric kettle
  • Shower
  • Housekeeping (once per stay)
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Heating
  • Fan
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11:00 PM

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Guests can access their accommodation through a private entrance.

For same day bookings, please contact the property using the information on the reservation confirmation received after booking.

This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Guests can access their accommodation through a private entrance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve rollaway/extra beds and sofa beds. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Private entrance
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Hotel Names

  • Alpine Chalets Lodge National Park Village
  • Alpine Chalets National Park Village
  • Alpine s National Park ge
  • Alpine Chalets Lodge
  • Alpine Chalets National Park Village
  • Alpine Chalets Lodge National Park Village

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.